Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, 2011 CTS Nav Disc - HELP! in Cadillac Customer Care - Warranty and Dealership questions; I'm looking for some help. I have just recently installed the 2011 CTS Navigation update in my 2008 CTS. I ...
My main problem is with the screen popping up and going blank every time the car is placed in reverse. I have contacted GM NavDisc and they have said to take it to my local dealer. I have taken the car to my dealer, Hendrick Durham Automall in Durham, NC, and they could not figure out the problem. Since I am out of bumper-to-bumper warranty, they told me if I bring it back for them to try to figure it out again I will need to pay a diagnostic charge. I have also contacted another dealer in my area (Hendrick Cadillac in Cary, NC) and was told I also would have to pay the diagnostic charge. They also told me they had not heard of the problem.
I don't believe it is right that I should have to pay for a problem that was caused by a defective update I have paid $200 for. I have gotten nowhere with GM NavDisc center and nowhere with the dealerships. Hendrick Cadillac suggested I contact Cadillac Customer Service about the issue, thus I am here. Any help would be greatly appreciated.
I went ahead and order mine last month thinking that the issues were resolved. I tried to install the disk today and It is not accepting the access code received from NavDisk Center. I spoke with them today and they told me they are working on know issues and will be back in touch with me via email. I guess it;s a good thing it didn't let me install.