2011 CTS Nav Disc - HELP!
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, 2011 CTS Nav Disc - HELP! in Cadillac Customer Care - Warranty and Dealership questions; I'm looking for some help. I have just recently installed the 2011 CTS Navigation update in my 2008 CTS. I ...
  1. #1
    tonyfort's Avatar
    tonyfort is offline Cadillac Owners Fanatic
    Automobile(s): Former owner 2008 CTS
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    Exclamation2011 CTS Nav Disc - HELP!

    I'm looking for some help. I have just recently installed the 2011 CTS Navigation update in my 2008 CTS. I now have the problems listed in this thread:

    http://www.cadillacforums.com/forums...-nav-disc.html

    My main problem is with the screen popping up and going blank every time the car is placed in reverse. I have contacted GM NavDisc and they have said to take it to my local dealer. I have taken the car to my dealer, Hendrick Durham Automall in Durham, NC, and they could not figure out the problem. Since I am out of bumper-to-bumper warranty, they told me if I bring it back for them to try to figure it out again I will need to pay a diagnostic charge. I have also contacted another dealer in my area (Hendrick Cadillac in Cary, NC) and was told I also would have to pay the diagnostic charge. They also told me they had not heard of the problem.

    I don't believe it is right that I should have to pay for a problem that was caused by a defective update I have paid $200 for. I have gotten nowhere with GM NavDisc center and nowhere with the dealerships. Hendrick Cadillac suggested I contact Cadillac Customer Service about the issue, thus I am here. Any help would be greatly appreciated.


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  3. #2
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: 2011 CTS Nav Disc - HELP!

    I have handled this issue through direct messages with this member at this time.

    Jeff Morris, Cadillac Customer Service

  4. #3
    The Tony Show's Avatar
    The Tony Show is offline See you in the funny papers
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    Re: 2011 CTS Nav Disc - HELP!

    Thanks Jeff.
    Rest in Peace, J.D. (aka Dirt_Cheap_Fleetwood)

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  6. #4
    gfpilot is offline Cadillac Owners Member
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    Re: 2011 CTS Nav Disc - HELP!

    I went ahead and order mine last month thinking that the issues were resolved. I tried to install the disk today and It is not accepting the access code received from NavDisk Center. I spoke with them today and they told me they are working on know issues and will be back in touch with me via email. I guess it;s a good thing it didn't let me install.

  7. #5
    jzchen is offline Cadillac Owners Fanatic
    Automobile(s): '85 Sedan de Ville, '10 CTS-V
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    Re: 2011 CTS Nav Disc - HELP!

    Ordered my disc from www.gmnavdisc.com last Fri. and got it today. It installed without a hitch. I had a 12 amp battery charger attached to the terminals in the engine compartment.

  8. #6
    davepost88 is offline Cadillac Owners Member
    Automobile(s): Cadillac
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    Re: 2011 CTS Nav Disc - HELP!

    Quote Originally Posted by Cadillac Cust Svc View Post
    I have handled this issue through direct messages with this member at this time.

    Jeff Morris, Cadillac Customer Service
    Jeff, I have the exact same problem. The dealership is lost and wants to charge me and the Nav Center insists I go to the dealership. Also, my Gracenotes update will not load either.

    HELP

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