KeyCode Missing From the KeyCode Database on GlobalConnect
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Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, KeyCode Missing From the KeyCode Database on GlobalConnect in Cadillac Customer Care - Warranty and Dealership questions; I had a nice couple come in today to get a key to access their 2004 XLR that had a ...
  1. #1
    RippyPartsDept's Avatar
    RippyPartsDept is online now Hi, I'm Chris - Please Read My Signature
    Automobile(s): 1999 DeVille "Bianca" (white/blue, VIN-Y, 160k)
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    Exclamation KeyCode Missing From the KeyCode Database on GlobalConnect

    I had a nice couple come in today to get a key to access their 2004 XLR that had a dead battery.

    The doors are all fully electrical and the woman almost got locked in her car!

    When the bought the car used they noticed that there was no emergency key with the car and the dealer said that they would get them one made and send it to them. That never happened because apparently their keycode is missing from the keycode database!

    I found this out today when I tried to cut them an emergency key.

    I have sent them in the direction of Customer Service via phone but was hoping to catch the eye (or ear) of someone who could help nudge their case along the chain of command to someone who can really take care and show them Cadillac's 'Standard of Excellence'. They feel that GM has let them down and from their call with Roadside Assistance they aren't confident that GM is going to make good on what is a mistake on GM's side of things causing them all this trouble.

    Basically if the keycode cannot be found they will have to have a locksmith take the lock cylinder out of the bumper and make a key from scratch to fit the lock.

    I felt really bad not being able to help them out and just deferring them to Customer Care.

    ~Chris
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

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  3. #2
    dons2277 is offline Cadillac Owners Member
    Automobile(s): 1993 eldorado sport
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    Re: KeyCode Missing From the KeyCode Database on GlobalConnect

    long shot but it happend to me when i went to pick one up that was dead with no key, the dealer couldnt find the code I had crawll under car to give jump to battery to get (on star) to open doors and turned out they had codes.

  4. #3
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: KeyCode Missing From the KeyCode Database on GlobalConnect

    Chris, you wouldn't happen to have that case number or an e-mail address for the customers your are referring to would you? Thank you.

    Jeff Morris, Cadillac Customer Service

  5. #4
    RippyPartsDept's Avatar
    RippyPartsDept is online now Hi, I'm Chris - Please Read My Signature
    Automobile(s): 1999 DeVille "Bianca" (white/blue, VIN-Y, 160k)
    Join Date
    Sep 2007
    Location
    Wilmington, NC
    Age
    34
    Posts
    13,982

    Re: KeyCode Missing From the KeyCode Database on GlobalConnect

    man that's two months old...

    I didn't get his case number but I have his VIN - 45601305
    and I can PM you his personal info if you need it - I don't have an email address, but I do have a cell phone number.

    I think he got into the car somehow (locksmith maybe) and got it jumped and drove back to Raleigh from his beach house and ended up trading it in where he bought it.

    He was definitely not happy w/ Cust Svc but pleased with the effort that I had put in.
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

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