Cadillac Customer Care Representatives - Warranty or Dealership problems Discussion, KeyCode Missing From the KeyCode Database on GlobalConnect in Cadillac Customer Care - Warranty and Dealership questions; I had a nice couple come in today to get a key to access their 2004 XLR that had a ...
KeyCode Missing From the KeyCode Database on GlobalConnect
I had a nice couple come in today to get a key to access their 2004 XLR that had a dead battery.
The doors are all fully electrical and the woman almost got locked in her car!
When the bought the car used they noticed that there was no emergency key with the car and the dealer said that they would get them one made and send it to them. That never happened because apparently their keycode is missing from the keycode database!
I found this out today when I tried to cut them an emergency key.
I have sent them in the direction of Customer Service via phone but was hoping to catch the eye (or ear) of someone who could help nudge their case along the chain of command to someone who can really take care and show them Cadillac's 'Standard of Excellence'. They feel that GM has let them down and from their call with Roadside Assistance they aren't confident that GM is going to make good on what is a mistake on GM's side of things causing them all this trouble.
Basically if the keycode cannot be found they will have to have a locksmith take the lock cylinder out of the bumper and make a key from scratch to fit the lock.
I felt really bad not being able to help them out and just deferring them to Customer Care.
Re: KeyCode Missing From the KeyCode Database on GlobalConnect
long shot but it happend to me when i went to pick one up that was dead with no key, the dealer couldnt find the code I had crawll under car to give jump to battery to get (on star) to open doors and turned out they had codes.