How long should repairs take????

[tommy compton]

How long before i can rip them a new one?
after an accident i brought my car to the dealership which has abody shop , the damage wasn't too extensive. they said it would be ready in a few weeks. the body work was done in about 3 weeks(looks mint). but after that it sat outside the garage for a week, so i decided to give them a call. they said they were just waiting on some parts for the suspension. understandable, they said it should be ready in a few days. the suspension i was told, they were replacing stearing pinion gear, tie rod, control arm front,
control arm rear, suspension subframe, and wheel hub bearing.
so i call them back, i gave them about a week, they said they are still working on the suspension, give them a couple days. so i drive by the dealership to check, and my car hasn't moved from outside.
why bullshit me?
anyway i give them till the end of the week, check my car, still same spot. so i call customer service and ask whats up. i say i don't mind if it takes longer than expected but quit telling me a couple of days when it's obvious it isn't going to be a couple of days.
she talks to the body shop manager and he says they are still waiting on the subframe so even if it gets in that week, it won't be ready untill next week.
so fine, finnally a straight answer.
they don't give me a call untill the week after it was to be ready, and ask where my wheel lock key is. they say they got the sub frame in, but they are still waiting on a control arm, but it should be ready in a couple of days, haha ya right. i drive by the next day, they have my front suspension apart. but its on jacks in the parking lot where it has stayed for the last week, no more progress. wtf.
i phone them last friday, no answer so i left a message telling them that insurance will no longer pay for my rental car can they give me a loaner.
well its tuesday, my car is in the same spot and no call back about a loaner.
i'm ready to snap, am i justified?
i've dealt with this dealership before and they were always good, their work is good. i don't want to keep bothering these guys, i understand if they are busy. but come on quit telling me a few days already.
i have a feeling my car is stuck out in the lot while they make quick money on oil changes and small repairs. what should i do, any suggestions?
how long is a reasonable amount of time for repairs?
it is getting close to two months and i have been told any day now for atleast the last 3 to 4 weeks.

[SuperCrew]

I think you've been more than patient with them. I wouldn't go off on anyone, just drop by an ask the same questions you are asking here. It is possible they had a supplier issue on the parts, unseen damage that needed insurance approval prior to purchase of new parts and so on. Be firm, but also understand that you car is sitting in the lot with the suspension torn apart - you really have no option but to let them finish at this point. You can also report the service incident to GM and/or Cadillac (I think there is a toll free number in the owner's manual).

I'd also be pi$$ed about the fact that the car has been sitting outside all this time and that all the work appears to be going on in the parking lot. Doesn't seem like a very professional image for a Cadillac dealership.

[tommy compton]

i just got off the phone with them(i had to phone them), apparently they keep getting the wrong steering rack, so who knows. i'm more pissed that the tell me a couple of days rather then explain the real problem. it's like i get part of the answer some of the time, then brushed off with it will be a couple of days the rest of the time.
they aren't doing the repair in the lot, thats just where they put it when its not going to be worked on. they are passing the buck onto their part supplier, but damn i know i could have ordered the parts myself and got them in a week and a half, and i have way less resources then they should have.

they are giving me a courtesy rental car, but not untill thursday. i feel sorry for that rental car.

[Caddylenz]

I work in a GM delaership and I can assure you that there is no money to be made on oil changes and small repairs..........your job is worth much more to them guaranteed. If they can't source the parts or are sent the wrong parts its not their fault.....unless they are ordering the wrong parts. I understand your frustration but I assume you want it fixed right and with the correct parts. Be patient and let them do their thing. They are giving you a loaner so let them work their magic. No excuse for feeding you the BS other than they are afraid if they tell you the truth you will be mad. That didn't work because by lying to you...........they made you mad. I'd have a chat with the body shop manager and share your concerns. I'm sure they will make it right.
Are you dealing with McNaught or Gauthier Cadillac?

[tommy compton]

mcnaught. like i said they have always treated me good and done top notch work. talking with the body shop manager seems to give me more straight answers than the other body shop guys i seem to talk to, i know who the manager is. it is the other people that seem to give me the next day or two answers.
yes correct parts and a good job is what i care about. they could keep it two more months if thats what it takes, but it's when they keep telling me a couple more days and it a couple more weeks before anything new is done that i get frustrated.

[SuperCrew]

I'd definately speak to the body shop manager and the dealership general manager with your concerns. I have found that the general manager seems to get alot done with these types of issues since he wants you back as a repeat (repeat purchasing) customer in the future. For some reason it seems that the Cadillac dealerships in my area are the only ones who actually care about repeat customers and treat you with the respect you deserve.

[ILLMATIK]

I had an accident back in June. Front end, about $10k in damage and i didnt have my baby back for 3 months. Needless to say i was pissed. But believe me, bitching will get you know where. I learned the hard way. Just let them do what they have to do.

[tommy compton]

i know i am at their mercy so i have been polite. it's too bad that this dealership has one or two dumbasses working for them. If they would have explained to me from the start what is going on i would have understood. nothing i hate more than getting lied to. i think they have been telling me they are waiting on various parts(every time i call it is a different one) when i think it is only one part being wrongly ordered or wrongly sent.
it has almost soured me on ever going back, and thats too bad because i like this dealership.
it has a cafeteria where you can order food, a gym you can use, laptop computers with internet, a tv room, hell i think it has a video game system for the kids play area that i have been tempted to use. all nice things when you are waiting on an oil change.

[ILLMATIK]

a gym? Vidoe game room? At th dealership??????? Where is this place?

[tommy compton]

yup only in canada haha.
http://www.mcnaught.com/tour.html