Cadillac CTS First Generation Forum - 2003 - 2007 Discussion, Discount parts from a dealer? in Cadillac CTS Coupe, Sport Sedan and Sport Wagon Forums; Is there a dealer that gives a discount on mail order parts? I'm looking for genuine Cadillac parts like floor ...
Automobile(s): '04V, '05V, '06SRT8, '10V sedan, '13ZL1 vert, '12 V coupe
Re: Discount parts from a dealer?
You MUST know your part numbers! These guys are difficult to impossible to work with if a mistake is made so do your homework. I meant to order two sunshades for my '97 Z28 with T-Tops and inadvertantly ordered only the left side and in the wrong color. The return cost and process was dauting and cost prohibitive to say the least. If you know your part numbers it's a breeze.
Let me tell you a story about Dal. Several years ago, I bought some dash trim pieces for my S-10 from him. I didn't have access to part numbers, so I had to describe each piece over the phone, and naturally some of them were wrong when I opened the package. Dal took them back and replaced them with the correct parts - no crying about "special orders not returnable" and this was on an order of less than $50.00!
The kicker is, two months ago I ordered a set of new wheels for the Impala SS from Dal and he remembered me by name! Dal is the best kept "secret" in all of GM!