Quote:
Originally Posted by Marks DTM Calib . . . . . .
I dont agree with Guardians statement.....the biggest problem with the Cat in the US from what I cna see is the bloody minded dealers....its just to comlex for them! |
You are both right and wrong simultaneously.
You are correct in the sense that available stateside Catera service can be a technical competence disaster. And where else can an owner here, including new owners like the OP, turn for help.
On background and just for you:
When the Cat was ramping up here toward its fall 1996 introduction word went out from headquarters to Caddy dealers all across the fruited plain:
"Sign up and get on board to sell our splendid new Catera!"
" . . . . . and BTW the sign-up fee is US$50,000.00"
I am not making this up.
You will not be shocked to learn many of the dealers demurred. They decided to "wait and see" and to save 50 grand in the process. And of course as the situation with Catera unfolded circa 1997 and 1998, few of the dealers on the sidelines regretted their decision.
But there was a problem for purchasers. The non-participating dealers, each still a bona-fide Caddy dealer, were not permitted to send their techs to Cat school. They had not bought in and were excluded. They were not selling the car so had little incentive to Cat-certify their techs at their own expense. Bottom line all to many Caddy dealers never had a single tech trained to service the Cat.
And Cateras do require specialized knowledge to service well. A skilled and competent "Detroit iron" tech can regardless still easily mess up a Catera . . . without specialized training, I mean.
So IMHO it's not so much the complexity of Catera that causes the problems, its the scarcity of properly trained techs.
We see this all too often in the USA. The working people out on the line, the men and women who slug it out each day and get their hands dirty, are blamed when in reality it's upper management that cannot plan and cannot properly take care of the customer. Then they run and hide and play CYA games in their ivory towers. Our techs are smart and do good work . . . . . but in the case of Catera they deserved far better training than many ever received.