Impact of Re-Org on Recalls
Cadillac
 

Cadillac Forums | Help Us Help You | Advertise | Cadillac Parts | Cadillac News | Cadillac Classifieds / (Old System)

Cadillac Technical Archive | Cadillac Dealers | Cadillac Reviews | Cadillac Dealer Reviews | Cadillac Vendors

CadillacForums.com is the premier Cadillac Forum on the internet. Registered Users do not see the above ads.
+ Reply to Thread
Results 1 to 5 of 5
Cadillac Catera and Cimarron Forum Discussion, Impact of Re-Org on Recalls in Past Cadillac Vehicle Discussion; Guys two questions, please, if I may. I used to post to this forum fairly frequently, but I have not ...
  1. #1
    guardian is offline Cadillac Owners Fanatic
    Join Date
    Sep 2005
    Posts
    479

    Impact of Re-Org on Recalls

    Guys two questions, please, if I may. I used to post to this forum fairly frequently, but I have not posted recently. Most of my prior posts pre-date the GM collapse and re-org of circa 2008-2009.

    This is regarding the timing belt recall. Before the re-org, GM (i.e., Cadillac) would honor that recall notice for any Cat that had never had the belt change performed. This was true even many years later, many years after the recall notice originally went out.

    Does the "new" Cadillac still honor those old, pre-re-org recall notices?

    Changing out a Cat timing belt is costly and I have to believe the "new" GM (the "new" Cadillac) might today just say: "Sorry, no more free belt changes. That was a different company, they're out of business, and you're out of luck." Or something to that effect.

    Has anyone gotten a free belt change from the "new" Cadillac operation?

    Along similar lines, my second question:

    Before the re-org you could walk in to any Cadillac dealer service operation with your Cat VIN and they would cheerfully provide you your service history, especially as regards recall service. Does this continue to be true with the "new" post re-org Cadillac? Do they still have access to those old service records and are they willing to provide them for free upon request?

  2. Remove Advertisements
    CadillacForums.com
    Advertisements
     

  3. #2
    investor74 is offline Cadillac Owners Enthusiast
    Automobile(s): '97 Forest Green Catera
    Join Date
    Nov 2005
    Posts
    674

    Re: Impact of Re-Org on Recalls

    I can give you the definitive answer because I kept a copy of the original recall notice from 2002. The recall was for a 1997 or 1998 Catera within 7 years or 100,000 miles. So, No for the "old: Cadillac or the "new" Cadillac.

    As for records, there is a good chance the dealer will still have them. My Catera records were in the dealer's database as of this year.

  4. #3
    kaustein is offline Cadillac Owners Enthusiast
    Automobile(s): Cadillac
    Join Date
    Jul 2008
    Posts
    698

    Re: Impact of Re-Org on Recalls

    From experience, Caddy dealers want nothing to do with the car. I've had dealer owners tell me that they won't work on the car as it is too problematic. She said that they quote outrageous number for repairs.

  5. #4
    libbysman is offline Cadillac Owners Fanatic
    Automobile(s): 1997 catera/03 CTS
    Join Date
    Jan 2009
    Location
    Vancouver, Canada
    Posts
    151

    Re: Impact of Re-Org on Recalls

    Hello All: I feel for anyone trying to get any cooperation from a Cadillac dealer. When i bought my 97 I was fortunate (or not) to get the original build docs and manuals (not shop) that came with it new, including the original buyer's name. I went to the originating dealer that serviced it for the first 8 years. Even after working my way up to the Service Manager (Wheaton Cadillac) I could not get any info regarding the changing of the timing belt. His argument was privacy laws that supposedly prevented him from releasing the service records. With the recent history of my car I'm considering another Caddy. Guess where I won't buy it. But talking about parts from dealers and the prices (at least here in Canada) reminds me that GM sold all the parts to a third party and charge their prices. For that reason I buy most of my genuine GM/Bosch parts from eBay. Regards, Brian

  6. #5
    guardian is offline Cadillac Owners Fanatic
    Join Date
    Sep 2005
    Posts
    479
    Thread Starter

    Re: Impact of Re-Org on Recalls

    Thank, fellows. I appreciate all the responses and, quite frankly, they all make sense to me. In fact, I think you guys were being overly polite . . something I did not deserve:

    I was nuts to think there could be any possibility today's Cadillac would change out a Cat timing belt for free. Duhhhh. What planet am I living on!! Stuff like that does not happen.

    As for the service records part, I hope here in the USA the information continues to be made available. That's pivotal stuff for wannabe Catera buyers. Years ago I posted, right here on this forum, the toll-free number for Cadillac customer support. Went back and found my old post, dusted it off, and may give them a try instead of the dealer . . . . if for no other reason just to gauge their attitude about Catera matters in general.

    There's no question in my mind, though, that today's new Cadillac establishment is gonna run frightened and screaming from any mention of the word "Catera". Heck, the bunch responsible for the car did that even prior to the re-org!!

    At Cadillac, yesterday and (especially) today, the Catera is a red-headed stepchild.

Quick Reply Quick Reply

Register Now

Please enter the name by which you would like to log-in and be known on this site.
If you do not want to register, fill this field only and the name will be used as user name for your post.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Bookmarks

Cadillac Posting Rules

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
Read about Lincoln | Buick | Kia Forte Forum
Need products for your Cadillac? Check out your options at the links below:

custom floor mats | Cadillac Chrome and Black Chrome Wheels | window tinting