Well I should say in my case now - Third service!
Had the BLS serviced today at Stratstone PDI Centre, Wavendon, Milton Keynes for the second time (first service was done in Manchester in 2010). I'd convinced myself that I wouldn't make the 185 mile round trip again, but I couldn't help myself but contact them a few weeks ago to get a quote. The more local Saab indy that I had used for my brake fluid change earlier on in the year, was quoting me around the £300 mark for a full service whereas Stratstone PDI MK, were quoting me considerably less.
Well I'm really glad I made the trip! An hour and a half each way really wasn't that bad, 98 percent of the journey for me is via motorway. I estimate it only cost me about 25 quid in diesel for the return trip. The team at Wavendon were, just as last year, absolutely fantastic. I spoke to the technician personally who serviced my car. All checked out ok on Tech 2, no updates required (they were all updated in 2010) and no historic trouble codes showing up. I've been informed that Saab Tech 2 doesn't diagnose faults on the BLS, because of the software differences between Cadillac and Saab, even if the engine is the same in the case of the diesel. Another good case for me taking the time out to visit an authorised service centre. Despite 'block exemption rules', I suspect that the vast majority of garages won't have Cadillac Tech 2 or the expensive subscriptions that go with it, so whilst it might have been handy to use a more local garage, they wouldn't really know if something untoward is going on in the EMCU. Anyway, the car got a good run down there and back!
Service cost just £200 in the end and took just over two hours. I had the chance to just chill out in their waiting area, read the paper and sup the coffee! I must stress, my car only covers about 7000 miles per year average. I've only just hit 22,000 miles from new. Therefore, car hasn't required the sort of major servicing that average mileage motors need which these days, is almost double what I do per year. To be fair, I didn't require a new fuel filter because it was done last year and I didn't need the brake fluid changing because it had already been done. Engine is superbly clean. Even after my 90 mile trip back home, checked the dipstick half hour after arriving and the oil really is almost spotless.
Anyway I can't recommend Stratstone at Wavendon highly enough. Their level of customer care, certainly in my own case now on two occasions, has been absolutely faultless. Even though my Caddy's warranty finally expires at the end of this year, I guess I already know where I'll be heading next year!