Too good to be true!
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Cadillac BLS Forum (Europe / South Africa) Discussion, Too good to be true! in Past Cadillac Vehicle Discussion; Well guys, I thought things were going exceptionally well with my Caddy, unfortunately, the car has died on me. No ...
  1. #1
    ExRPO1 is offline Cadillac Owners Fanatic
    Automobile(s): BLSd 150hp 2009
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    Too good to be true!

    Well guys, I thought things were going exceptionally well with my Caddy, unfortunately, the car has died on me. No warning of anything wrong, went out in the morning, no problems, no misfires, fuel in the tank, gets home, decide to go shopping some 20 minutes later, car absolutely refuses to start. Oh starter motor turns over fantastically but the engine just wont fire up. Got fed up, call Cadilliac AA assist. AA man duly turns up to spend the next hour and 45 minutes trying to diagnose the problem on the drive. Finally discovered that it appears there is absolutely no fuel pressure although zero trouble codes show up. He had no choice but to give up. End result is, AA have informed me they will take the car the 60 odd miles to Birmingham so the Caddy dealer can hopefully sort it. Absolute pain in the you know what! It will be interesting to see what the Caddy dealer says on Monday when I tell them mine is on its way. Hopefullly it will be sorted under warranty. If anyone has had a similar problem, perhaps you could give me a clue?

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  3. #2
    S70RMP is offline Cadillac Owners Fanatic
    Automobile(s): BLS now gone RIP now Saab 9-3 Aero TTID Hirsch'd
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    Re: Too good to be true!

    They Cadillac Assist shoudl give you a replacement car for 5 days !
    we ended up a Nissan X-Trail when mine broke down

  4. #3
    Mazuk is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    Sorry to hear about the breakdown.Is there a reason why the AA did not take it to Stratstone Nottingham?Good news on the car hire if it materialises.

  5. #4
    ExRPO1 is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    Guys,

    If someone can correct me if I am entirely wrong, but I was under the impression that only an appointed Cadillac Dealer was permitted to work on the car and carry out any warranty related work? Not only that, only those with Cadillac Tech2 equipment can diagnose faults? I checked on the Cadillac Europe website yesterday and unless there is something I am completely missing, they only appear to have five licenced dealers for service work in the following areas, Manchester, Lincolnshire, Reading, Milton Keynes and Southampton. Clearly Nottingham is closest to me, but if they ain't showin on the Cadiallac website (neither is Birmingham), then it seems Manchester is my only choice. If indeed Cadillac approve Stratstone Nottingham to do warranty work, then I would clearly go for it. In terms of a hire car etc, how do I go about sorting that out as part of the warranty work on my car? Any help would be appreciated. Oh, I didn't mention it on my first post, but the AA guy tried the whole reset thing with the vehicle. By his own admission, they have very little to assist them on their technical equipment. Basically, at the moment, I am stuffed!

  6. #5
    S70RMP is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    Cadillac Assist (AA) should have done that for you when they couldn't get the car going within 2 hrs !
    call them back and ask them about it

  7. #6
    Mazuk is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    Hi,I raised the issue of Stratstone as they offered to service my car when due.Quote from their letter"Our factory-trained technicians will take the very best care of your Cadillac using the latest diagnostic techniques and equipment".This is from 363 Haydn Road.I think I will ring them tomorrow regarding their status for warranty work.

    By the way I just checked my "2007" service book which as S7ORP says ,refers to car hire after 2 hours.Maximum of 4 days though in my book.

    Please keep us informed of developments.Might be me next!!!!


    Letterhead is Saab......

  8. #7
    S70RMP is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    I got 5 days car hire when mine went bang, but it was limited to 75 miles a day which is a bugger when your 250 miles from home and the car has been retuned to Manchester

  9. #8
    ExRPO1 is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    Well, the car has been transported to Manchester. AA turned up within 20 minutes of me making the phone call from work this morning. A good neighbour oversaw the event and handed the recovery guy the key. Apparently the care taken putting my car on the back of the recovery wagon was done with painful precision. My neighbour was very impressed and a good thumbs up to the AA. Given hire car this afternoon, however I have been informed by the AA that the car hire is only for 48 hours, which is pretty useless if the car isn't fixed within that time. To be fair, the garage reckon they might have it fixed in time. I've taken the opportunity to have it serviced (which I will obviously have to pay for) at the same time, two and a half thousand miles early, but seeing as it is with them, they might as well do it and it will save me the expense two months before Christmas. I await with bated breath and an eventual trip to Manchester to pick up the car. Shame they won't bring it back for free. Oh well, can't have it all I suppose.

  10. #9
    S70RMP is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    How much they charging for the service ? I'm presuming it B.M. doing this in manchester

  11. #10
    ExRPO1 is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    Yes, BM are doing the service. Quoted £285 + vat (ouch) but it would have had to have been done in a couple of months anyway and me getting over to Manc is a bit of a drag with full time work. Yes I know I could have got this done much cheaper at a good independant VAT registered garage, but it is highly likely they would not have the Tech2 equipment and they would not be able to do any software updates. Basically, for me, I'm taking zero chances whilst the car is under warranty for 3 years. I got the car at a ridiculously low price in the first instance, so I'll put up with the slight inconvenience. To be fair, today has been completely trouble free in terms of getting the car away to Manchester, I didn't even have to be at home and the car hire place is only a mile and a half from my work place. Ok, so I have to go and get it back when it's fixed, but I will still (hopefully) have the hire car. If not, it's the train.

  12. #11
    S70RMP is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    It's a shame B.M. dont work Saturdays. B.M. is a good way from the train station, defo not walkable
    I'd offer to come to the station and collect you and run you there but I'll be stuck in work.

    I think B.M. charge too much for servicing.

  13. #12
    Mazuk is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    I`ve just been quoted £350 inc VAT for a 36000 mile Mazda6 MPS service.Main dealer prices!Nottingham Stratstone cannot carry out Cadillac Warranty work but referred me to Stratstone Birmingham who could.Now need confirmation from Stratstone Birmingham.If the car hire period needs to be challenged I could scan the service book reference and try and post on the forum.

  14. #13
    ExRPO1 is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    Well I had the phone call today from BM, all is now well. Evidently some electrical connection to the secondary fuel pump melted and that is what became the show stopper. I was informed this is not a common problem. An explanation was given to me and I think I concur with what was said. Necessarily, I cannot state what was said, but it was nothing to do with me and BM agreed that the issue was there probably before I bought the car and was literally waiting to happen. From the description given to me, not a painful fix, but very necessary because the car just wouldn't have run again without it. In short, fixed under warranty.
    To S70RMP, thank you for the offer of pickup, it would have been much appreciated. In terms of your thoughts on expense of servicing, yes it ain't cheap, but as has been explained to me, the car has also received the benefit of a multitude of software updates to the Engine Management Control Unit, which you won't get outside of a Caddy dealership. The car now apparently locks on vehicle move off, which is a feature I wanted from the start but which wasn't available without it going into a Cadillac dealer. For info, this feature is only available on certain models, you would have to check if it applied to your own car.
    Back to my earlier posts, whilst the vehicle is under warranty, BM will get the work because ultimately, they will provide everything which conforms to the letter of the warranty. Their advice and assistance over the telephone, has been excellent.

  15. #14
    S70RMP is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    I asked BM to do the locking on move off and they said they couldn't do it ! :-(

  16. #15
    S70RMP is offline Cadillac Owners Fanatic
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    Re: Too good to be true!

    I wonder if BM read this forum ?
    I do think Main Service is over priced at all makes.

    I phoned the Local Ford Dealer to book the missues Focus in forit's 3rd service and got quoted
    £248 which I questioned as I had a quote from another dealer near by and they wanted £181
    he said that I must not have been quoted for the Convenience add on which I asked what that was
    he said they check the water levels and tyre wear and make sure you have enough screen wash in !
    which i told him that for £70 they could get stuffed as I check that myself !
    to which he said they could do the service for £181 as well.
    Juist goes to show they will rip you off if your not carefull

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