Voice Recognition Dead
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Cadillac ATS Technical Discussion Forum Discussion, Voice Recognition Dead in Cadillac ATS Discussion Forums; Anyone ever have there VR completely fail? I do not get any audio prompts from the system. The dic will ...
  1. #1
    maccatxus's Avatar
    maccatxus is offline Cadillac Owners Member
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    Voice Recognition Dead

    Anyone ever have there VR completely fail? I do not get any audio prompts from the system. The dic will flash when pressing the button on the wheel. When using the touch screen voice icon, the help menu will pop up. There is never any audio response from the VR. All other system component are functioning except VR. I can make calls so I know the microphones are working.

    I've tried every reset method I could find (multiple times) nothing fixes or resets the VR.

    Removed all phones, cleared all data, restored radio settings, worked with CUE hotline.

    I have a 14 ATS 2.0T Perf model. Any thoughts or similar experiences?

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  3. #2
    carpenter is online now Cadillac Owners Enthusiast
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    Re: Voice Recognition Dead

    I've not had that, but I've had it tell me "voice commands are not available at this time"

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    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Voice Recognition Dead

    Hello maccatxus,

    I understand this can definitely be frustrating and apologize for the inconvenience. Have you spoke with your dealership about this issue yet? If you would like to further discuss your situation or have my involvement while working with your Cadillac dealer, please let me know. I can be reached via private message and I am more than happy to assist anyway that I can.

    Regards,

    Laura M.
    Cadillac Customer Care

  5. #4
    maccatxus's Avatar
    maccatxus is offline Cadillac Owners Member
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    Re: Voice Recognition Dead

    FIXED! A tip for anyone who has a complete failure of the voice recognition system. Yesterday, I changed the language setting to French and pressed the VR button and bingo my car started speaking to me again! I let it role through the help commands. Then switched to English and all is normal again! Hope this helps someone in the future.

  6. #5
    Hoosier Daddy's Avatar
    Hoosier Daddy is offline Moderator
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    Re: Voice Recognition Dead

    Quote Originally Posted by maccatxus View Post
    FIXED! A tip for anyone who has a complete failure of the voice recognition system. Yesterday, I changed the language setting to French and pressed the VR button and bingo my car started speaking to me again! I let it role through the help commands. Then switched to English and all is normal again! Hope this helps someone in the future.
    Just when I thought my high school French classes would finally pay off, I read that you were able to switch back to English.

    Good tip though!

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