Problems with My 4th Gen iTouch and CUE
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Cadillac ATS Technical Discussion Forum Discussion, Problems with My 4th Gen iTouch and CUE in Cadillac ATS Discussion Forums; Just picked up my 2013 ATS Standard with CUE and other options last night. I plugged in my iTouch to ...
  1. #1
    CADILIKENYC is offline Cadillac Owners Member
    Automobile(s): 2013 ATS 2.0T
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    Problems with My 4th Gen iTouch and CUE

    Just picked up my 2013 ATS Standard with CUE and other options last night. I plugged in my iTouch to play my music and every so often the music/CUE freezes. I am still able to use the CUE but cannot control my ipod. If i unplug and replug the USB it works immediately after. Sometimes i make it an hour or so of use before this happens. I did the Cue rest which is achieved by entering your car, turning it on, then turning it back off and opening the driver door for 3-5 mins. this supposedly resets it. (as advised by CUE call center). It still is happening. My device is not updated to the latest apple update but i feel that if it was an update issue then my problems would happen all the time. Anyone have any clue? I love the Car otherwise.

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    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Problems with My 4th Gen iTouch and CUE

    Quote Originally Posted by CADILIKENYC View Post
    Just picked up my 2013 ATS Standard with CUE and other options last night. I plugged in my iTouch to play my music and every so often the music/CUE freezes. I am still able to use the CUE but cannot control my ipod. If i unplug and replug the USB it works immediately after. Sometimes i make it an hour or so of use before this happens. I did the Cue rest which is achieved by entering your car, turning it on, then turning it back off and opening the driver door for 3-5 mins. this supposedly resets it. (as advised by CUE call center). It still is happening. My device is not updated to the latest apple update but i feel that if it was an update issue then my problems would happen all the time. Anyone have any clue? I love the Car otherwise.
    Hello CADILIKENYC,

    Congrats on your new ATS! I apologize for any issues with the CUE system you are experiencing. If you contact the Infotainment Customer Support Group for the CUE system at 855-428-3669, Hours of Operation: 8:00am to 10:00pm EST Seven days a week. I hope this helps! Please reach out to us via private message with any other concerns or questions.

    Laura M.
    Cadillac Customer Service

  4. #3
    CADILIKENYC is offline Cadillac Owners Member
    Automobile(s): 2013 ATS 2.0T
    Join Date
    Dec 2012
    Location
    NYC
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    36
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    14
    Thread Starter

    Re: Problems with My 4th Gen iTouch and CUE

    Problem solved, just need to update your ipod

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