How many times has your ATS been in for service?
cadillac ats forums cadillac ats forums
CadillacForums.com is the premier Cadillac Forum on the internet. Registered Users do not see the above ads.
+ Reply to Thread
Page 1 of 3 1 2 3 LastLast
Results 1 to 15 of 32
Like Tree2Likes
Cadillac ATS Technical Discussion Forum Discussion, How many times has your ATS been in for service? in Cadillac ATS Discussion Forums; Hello Everyone! My car is in service again for the "Malfunction Indicator Lamp" which I think is more affectionately known ...
  1. #1
    Bullsweet is offline Cadillac Owners Member
    Automobile(s): ATS - 2.0T Performance
    Join Date
    Dec 2012
    Posts
    23

    How many times has your ATS been in for service?

    Hello Everyone!

    My car is in service again for the "Malfunction Indicator Lamp" which I think is more affectionately known as the check engine light. It came on again not a month after it was "fixed" the first time but due to work I had to wait until I was back in the country to deal with it. My car has been in for service 2 times.

    While I love my car, going into service so soon is frustrating. So far, I've had a:
    Sunroof leak - this has been fixed.
    My radio doesn't like HD - it's in and out - I've got to call them about checking that, I forgot.
    I've experienced the reduced engine power warning and the car stalled as I was pulling into oncoming traffic.
    It occasionally stalls when I press the accelerator down faster than usual.
    It trembles at idle even when it is warmed up.
    The passenger seatbelt/airbag warning was going off whenever something was in the seat (nearly empty purse, sunglasses) - this has stopped.
    My CUE worked better before the update...my navigation is a pain to use now.

    It has a few cosmetic issues:
    Paint chipping on the hood. I have what looks like rock chips on the hood, thing is I know rocks didn't cause the chips ( except for 1). An empty plastic bag was blowing around and "hit" the hood of my car, this resulted in multiple chips where the bag touched it. WTH? Never seen that happen before.

    At some point I hit a pothole which resulted in some road rash, paint came off the rim and the lettering came off the tire. I'm going to get the rim fixed AND stay off the road I think it happened on. The tire is fine the letters are just missing, I know the dealer is going to try and get me to buy a new one tire (and maybe even a rim) but I know better the damage is only cosmetic.

    *Sighs* Just needed to complain and vent about my car. I LOVE the way it drives but if I have to go into service again next month I'm going to lose it.

    Oh yeah, back on topic, how many times has your ATS been in for service? Mine has been in twice.

  2. Remove Advertisements
    CadillacForums.com
    Advertisements
     

  3. #2
    Dave623 is offline Cadillac Owners Member
    Automobile(s): ATS 2.5 Glacier Blue
    Join Date
    Feb 2013
    Posts
    36

    Re: How many times has your ATS been in for service?

    SIX and still counting! Opened a case this week. Waiting for a District Specialist to talk with the service manager. I'm insisting on a field engineer. Tremble at idle and really ridiculous electrical issues -- some fixed, some return and others change behavior. I really like the car but my situation, after six months, is infuriating. Last visit, service confirmed one of the electrical gremlins and then told me there was also an issue with the PCM. No attempt was made to fix the car. I think the dealer's waiting to hear what Cadillac has to say.

  4. #3
    bungee91 is offline Cadillac Owners Fanatic
    Automobile(s): 2013 Opulent ATS 2.0T Premium Manual
    Join Date
    Sep 2012
    Location
    North Aurora, IL
    Posts
    335
    I'm having a data recorder installed today from my dealer. My car dies out when coasting to a stop (manual transmission). It has progressively gotten worse. It used to be every couple of weeks, to now a couple of times a week.
    I've been in for service more times than I'd like to count!

  5. #4
    MASCAD is offline Cadillac Owners Member
    Automobile(s): ATS4 3.6 2013; CTS-V COUPE 2011
    Join Date
    Jun 2009
    Location
    NORTHERN NEW YORK
    Posts
    79

    Re: How many times has your ATS been in for service?

    Once in the four months owned and that was for the CUE update which only took about 30 minutes since it doesn't have nav. Been absolutley flawless so far.

  6. #5
    katz is offline Cadillac Owners Member
    Automobile(s): 3.6 AWD Luxury ATS
    Join Date
    Jan 2013
    Location
    Macomb, MI
    Posts
    48

    Re: How many times has your ATS been in for service?

    Back to dealer for 5 Weeks in 5 Months - Tons of problems

    Memory Seat, Memory Mirror - modules reprogrammed and replaced, track replaced
    No AM/FM - radio unit totally replaced
    HVAC Noise - yes the tapping problem
    HVAC vibration - Blower totally replaced
    HVAC Temp overcooling, AC stays on
    Dooors unlock without remote
    Horn honks like key in car, but it isn't
    Headlights on half the car stay on after turn off ign
    Stumbling/Trembling at Idle
    Screen Flickering - new LCD
    Haptic feedback on "buttons" exaggerated- entire center stack replaced
    Warning on DIC for systems I do not even have on the car, ex: Driver Assist
    Warnings on CUE : System ERROR ?
    .....etc...
    GM even sent brand quality manager with 3 engineers to work on the car, but 2 days after get back, new issue , can't save memory positions for anything
    ....But Yet GM will not replace the car "that's what the warranty is for"
    Can't belive I bought this car for $50,000 and GM is just fine telling me to bring it in 25% of the time for waranty repair.
    Never buying a Cadillac again - the car is full of electrical problems .
    Car of the Year? - I guess only 75% of the time is acceptable to GM.

  7. #6
    donavo is offline Cadillac Owners Connoisseur
    Automobile(s): ATS RWD 2.0T MANUAL
    Join Date
    Feb 2011
    Location
    Los Angeles, California, Unite
    Age
    24
    Posts
    1,166

    Re: How many times has your ATS been in for service?

    DAM u guys are having a large number of problems. especially the guys with the premium/performance trims....that is SERIOUSLY un-acceptable. luckly i havent had a single issue yet (except GPS not being accurate all the time) but i would be very angry if mine had half as many issues as the last guy. i sure hope GM steps up and replaces ur cars with non lemons....

    wow...im still amazed on the one that paid 50k for a premium and has all these issues....that is seriously un-acceptable.

  8. #7
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,282

    Re: How many times has your ATS been in for service?

    Quote Originally Posted by Bullsweet View Post
    Hello Everyone!

    My car is in service again for the "Malfunction Indicator Lamp" which I think is more affectionately known as the check engine light. It came on again not a month after it was "fixed" the first time but due to work I had to wait until I was back in the country to deal with it. My car has been in for service 2 times.

    While I love my car, going into service so soon is frustrating. So far, I've had a:
    Sunroof leak - this has been fixed.
    My radio doesn't like HD - it's in and out - I've got to call them about checking that, I forgot.
    I've experienced the reduced engine power warning and the car stalled as I was pulling into oncoming traffic.
    It occasionally stalls when I press the accelerator down faster than usual.
    It trembles at idle even when it is warmed up.
    The passenger seatbelt/airbag warning was going off whenever something was in the seat (nearly empty purse, sunglasses) - this has stopped.
    My CUE worked better before the update...my navigation is a pain to use now.

    It has a few cosmetic issues:
    Paint chipping on the hood. I have what looks like rock chips on the hood, thing is I know rocks didn't cause the chips ( except for 1). An empty plastic bag was blowing around and "hit" the hood of my car, this resulted in multiple chips where the bag touched it. WTH? Never seen that happen before.

    At some point I hit a pothole which resulted in some road rash, paint came off the rim and the lettering came off the tire. I'm going to get the rim fixed AND stay off the road I think it happened on. The tire is fine the letters are just missing, I know the dealer is going to try and get me to buy a new one tire (and maybe even a rim) but I know better the damage is only cosmetic.

    *Sighs* Just needed to complain and vent about my car. I LOVE the way it drives but if I have to go into service again next month I'm going to lose it.

    Oh yeah, back on topic, how many times has your ATS been in for service? Mine has been in twice.
    Hello Bullsweet,

    I apologize that you are experiencing so many issues with your ATS. Have you spoken to anyone on our Cadillac Customer Care team before about these issues? I would be more than happy to look deeper into some of the issues you are having. If you would like my assistance in working with the dealership, please private message me your name, contact info, VIN, mileage, and dealership you are currently working with. Thank you very much for taking the time to read my post. I look forward to assisting you with this concern.

    Gregory W.
    Cadillac Customer Care

  9. #8
    Stevo Supremo's Avatar
    Stevo Supremo is offline Cadillac Owners Connoisseur
    Automobile(s): ATS RWD 2.0 Manual
    Join Date
    Feb 2013
    Posts
    1,342

    Re: How many times has your ATS been in for service?

    yikes, thats some serious issues, I dont have all the fancy tech though that you guys have, memory seats, GPS, CUE, but if I had all the issues bullsweet had I've be demanding a new car, thats rediculous.

  10. #9
    mikesul is offline Cadillac Owners Enthusiast
    Automobile(s): '13 ATS 2.0T manual Thunder Gray
    Join Date
    Aug 2010
    Posts
    670

    Re: How many times has your ATS been in for service?

    Quote Originally Posted by katz View Post
    Back to dealer for 5 Weeks in 5 Months - Tons of problems

    Memory Seat, Memory Mirror - modules reprogrammed and replaced, track replaced
    No AM/FM - radio unit totally replaced
    HVAC Noise - yes the tapping problem
    HVAC vibration - Blower totally replaced
    HVAC Temp overcooling, AC stays on
    Dooors unlock without remote
    Horn honks like key in car, but it isn't
    Headlights on half the car stay on after turn off ign
    Stumbling/Trembling at Idle
    Screen Flickering - new LCD
    Haptic feedback on "buttons" exaggerated- entire center stack replaced
    Warning on DIC for systems I do not even have on the car, ex: Driver Assist
    Warnings on CUE : System ERROR ?
    .....etc...
    GM even sent brand quality manager with 3 engineers to work on the car, but 2 days after get back, new issue , can't save memory positions for anything
    ....But Yet GM will not replace the car "that's what the warranty is for"
    Can't belive I bought this car for $50,000 and GM is just fine telling me to bring it in 25% of the time for waranty repair.
    Never buying a Cadillac again - the car is full of electrical problems .
    Car of the Year? - I guess only 75% of the time is acceptable to GM.
    In Florida a total of 30 days out of service and it is a lemon by state law. Move here to get rid of it.

  11. #10
    RxATS is offline Cadillac Owners Member
    Automobile(s): ATS 3.6L premium
    Join Date
    Oct 2012
    Location
    Oklahoma
    Age
    34
    Posts
    33

    Re: How many times has your ATS been in for service?

    Don't want to jinx myself but my 3.6L premium ATS has been flawless for the 8 months that I have owned it. Luckily for me I've had none of the problems mentioned on this forum!?! My observation is that the majority of mechanical problems happen to the 2.0L and the electrical gremlins are most common in the 2.5L. This is only my anecdotal opinion.

  12. #11
    nc-atsman's Avatar
    nc-atsman is offline Cadillac Owners Member
    Automobile(s): ATS
    Join Date
    Dec 2012
    Location
    Holly Springs NC
    Posts
    37
    Wow - sad to hear. I have a Premium 3.6 and am in my 7 month with no issues. Have not even done the Cue update yet - love the car and the attention to detail, fit, and finish.
    MASCAD and MASCAD like this.

  13. #12
    adiaz2331 is offline Cadillac Owners Member
    Automobile(s): 2013 ATS 2.0T Premium RWD 6-Speed
    Join Date
    Feb 2013
    Location
    Rochester, NY
    Age
    30
    Posts
    40

    Re: How many times has your ATS been in for service?

    I have only brought my car in once. The chip guard on the rear passenger door frame has crap underneath it, they ordered a new one, I have to come back to get it replaced. Also, this is an issue that crept right back up, my clutch pedal is squeaky as I begin to engage it. They greased it up when I brought it in, but as soon as it gets warm inside the car, it happens still. Not really sure how to get it taken care of lol.

  14. #13
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,282

    Re: How many times has your ATS been in for service?

    Quote Originally Posted by adiaz2331 View Post
    I have only brought my car in once. The chip guard on the rear passenger door frame has crap underneath it, they ordered a new one, I have to come back to get it replaced. Also, this is an issue that crept right back up, my clutch pedal is squeaky as I begin to engage it. They greased it up when I brought it in, but as soon as it gets warm inside the car, it happens still. Not really sure how to get it taken care of lol.
    Hello adiaz2331,

    I see you have taken your vehicle in for a concern, and it will be replaced once the part arrives. I am sorry you are also experiencing a clutch pedal issue. If you private message me with your contact information, VIN, current mileage and the name and location of the dealership which you are working with, I am more than happy to look into this for you and gather additional information to further assist.

    Sincerely,

    Laura M.
    Cadillac Customer Service

  15. #14
    mrstecks's Avatar
    mrstecks is offline Cadillac Owners Member
    Automobile(s): ATS 2.0T
    Join Date
    Jan 2013
    Location
    Highlands Ranch, Colorado
    Posts
    63

    Re: How many times has your ATS been in for service?

    My 2.0T (Premium) has only been in twice. The first time was a stuck valve in the turbo, and the second was for the Cue update.
    It's sad to see the problems some people have had. With all the options I have, I'm actually surprised I haven't experienced more issues.
    I love my ATS, and hope it continues to be healthy. Now if I could just gets the birds at work to stop crapping on it...

  16. #15
    MyfirstCad is offline Cadillac Owners Member
    Automobile(s): Thundergray 13 ATS Performance V6
    Join Date
    Nov 2012
    Age
    38
    Posts
    46

    Re: How many times has your ATS been in for service?

    Once for an oil change and Cue update. Although I did have them change out a head light that had some moisture built up inside

Quick Reply Quick Reply

Register Now

Please enter the name by which you would like to log-in and be known on this site.
If you do not want to register, fill this field only and the name will be used as user name for your post.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Bookmarks

Cadillac Posting Rules

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
Read about Lincoln | Buick | Kia Forte Forum
Need products for your Cadillac? Check out your options at the links below:

custom floor mats | Cadillac Chrome and Black Chrome Wheels | window tinting