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Cadillac ATS Technical Discussion Forum Discussion, How many times has your ATS been in for service? in Cadillac ATS Discussion Forums; Thanks for your support. I wanted to give GM the chance to make it right, but GM Customer Service is ...
  1. #16
    katz is offline Cadillac Owners Member
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    Re: How many times has your ATS been in for service?

    Thanks for your support.

    I wanted to give GM the chance to make it right, but GM Customer Service is simply stating that the warranty is in place for this reason! really? They have Declined my request to Replace it,and would like to "compensate" me for the time I was without my car - whatever that means -
    sounds like a free XM Coffee mug and OnStar keychain on it's way to me!

    I will let you know how my case progresses to help others with these problems, and let you know if it's necessary for you to go thru an attorney to get any relief, or if GM takes care of their customers on their own.

    Absolutely Amazing that GM would knowingly allow and expect a new Cadillac buyer to bring his car in for repairs nearly a full week Every Month for 5 Months in a row and Not take that car off his hands. Amazing.

  2. #17
    David is offline Cadillac Owners Fanatic
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    Re: How many times has your ATS been in for service?

    Quote Originally Posted by katz View Post
    Thanks for your support.

    I wanted to give GM the chance to make it right, but GM Customer Service is simply stating that the warranty is in place for this reason! really? They have Declined my request to Replace it,and would like to "compensate" me for the time I was without my car - whatever that means -
    sounds like a free XM Coffee mug and OnStar keychain on it's way to me!

    I will let you know how my case progresses to help others with these problems, and let you know if it's necessary for you to go thru an attorney to get any relief, or if GM takes care of their customers on their own.

    Absolutely Amazing that GM would knowingly allow and expect a new Cadillac buyer to bring his car in for repairs nearly a full week Every Month for 5 Months in a row and Not take that car off his hands. Amazing.
    Your question: I have had my ATS since December, 2013; only have had it serviced once (CUE update); basically the best car I've ever owned. Any car, from any manufacture (ask my neighbor about his '11 BMW 5 series) can have
    problems. Not to excuse Cadillac, or BMW, or Mercedes from their responsibility to manufacture a defect-free car; just not possible.

    David

  3. #18
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: How many times has your ATS been in for service?

    Quote Originally Posted by katz View Post
    Thanks for your support.

    I wanted to give GM the chance to make it right, but GM Customer Service is simply stating that the warranty is in place for this reason! really? They have Declined my request to Replace it,and would like to "compensate" me for the time I was without my car - whatever that means -
    sounds like a free XM Coffee mug and OnStar keychain on it's way to me!

    I will let you know how my case progresses to help others with these problems, and let you know if it's necessary for you to go thru an attorney to get any relief, or if GM takes care of their customers on their own.

    Absolutely Amazing that GM would knowingly allow and expect a new Cadillac buyer to bring his car in for repairs nearly a full week Every Month for 5 Months in a row and Not take that car off his hands. Amazing.
    Hello katz,

    I apologize that you are not satisfied with the resolution of your case, along with the concerns you have experienced with your ATS. Thank you for keeping us updated on the progress of your case. If you would like me to look into your case for you, please private message me your case number and your VIN. Thank you very much for your time.

    Gregory W.
    Cadillac Customer Care

  4. #19
    Dave623 is offline Cadillac Owners Member
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    Re: How many times has your ATS been in for service?

    @katz -- I feel your pain. I opened a case with GM/Cadillac a couple of weeks ago and was just told by the District Specialist that they're not going to do anything. Constant issues since I got the car six months ago, six service visits and GM's response was simply 'the car is operating within specifications'. I requested a field engineer but even that's out. GM's options -- wait until there's a warning light or I can take it to another dealer for a second opinion. The two closest dealers are either 50 miles away or more than 100 miles away.

    My tremble at idle issue has deteriorated to where the car has actually stalled four times in the last month. GM doesn't even consider that a safety issue. Electrical gremlins ..here are just a few ... there are a lot more ...

    1. Speedometer gauge moves by itself after locking the car.
    2. Left front horn emits a muffled hiccup noise after locking the car. Even does it spontaneously. Problem was constant, then disappeared and is now extremely erratic.
    3. Regular horn and vehicle locator go off by themselves hours after locking the car. Fixed.
    4. XM radio frequently garbles or drops out in open areas where there are no obstructions. Also disappears completely for a day or two at a time. Comes back but the D.I.C. and center display show two different stations playing.
    5. Climate control resets to factory defaults by itself. Fixed.
    6. Center touch panel lights come on by themselves hours after locking the car. Fixed.
    7. PCM losing memory.

    Service order receipts mostly show 'no problem found' and there's no documentation of techs doing anything to try and find the issues, except for the few items they fixed.

    I'm considering my options at this point. Sadly, GM is not stepping up to the plate. This is my first Cadillac -- it will likely be my last.

  5. #20
    PAO56 is offline Cadillac Owners Member
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    Re: How many times has your ATS been in for service?

    2.5L basic model with only CUE as an option...had it since April 13....with 4300 miles on it so far....and not one problem...

  6. #21
    marktanner is offline Cadillac Owners Enthusiast
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    Re: How many times has your ATS been in for service?

    This is my third Cadillac. My first was an 08 CTS that was a major lemon, in the shop four months out of the first year! My dealer started the return procedure for me, while I joined this forum to investigate the CTS and CTS-V. As the reliability of the '09s seemed to be a lot better, I took a chance on an '09 CTS-V, which turned out to be a fabulous car, one of the best I ever had, though not completely reliable. No matter it, it was more than good enough to try the brand again, especially as Cadillac is one of the few brands to still offer manual transmissions (who ever thought that would be the case!).

    My ATS is now almost four months old, and has 2500 miles on it. I have yet to take it in yet. So far, there are a couple of minor cosmetic defects that I noticed on delivery, and the occasional stall while coasting to a stop- once last week after none for two months. Nothing worthy of taking the car in yet, and I'm still at 60% oil life. Got the recall for the CUE update, which is odd because my car already seems to have it, being built in early February. At this rate I won't reach the 40% oil life needed to get an oil change for at least two more months, but nothing else is important enough to bring it in for, so I'll just wait. That's a nice problem to have, so I'm very satisfied so far. There will always be lemons, unfortunately, but I don't think that's the rule with this car. I would encourage those with persistent problems to pursue a fix as vigorously as necessary, and to pursue a buy-back as necessary as well. Life is too short to live with a lemon.
    MotoDC likes this.

  7. #22
    Bryce2.0T is offline Cadillac Owners Member
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    Re: How many times has your ATS been in for service?

    3 times now.
    -USB media would stop reading Fixed by replacing gauge cluster
    -HVAC tapping noise. Fixed with software update
    -Both wiper blades have a chunk missing 5" from the ends (Annoying when it rains) Still havent gotten parts in
    -Now Bluetooth wont show contact information when making phone call. Very annoying because it was never like this before. Dealership told me this was "Normal" and "all new ATS's operate this way"

  8. #23
    Muffin is offline Cadillac Owners Fanatic
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    Re: How many times has your ATS been in for service?

    Yes my cue does the same thing on a clear blue day. I was looking for the satilite that fell out of the sky and again my dealer says no issues my wife Kia I told it to the same spot and the satilite radio never blinked. Lol go figure. So we are in the same boat. GM simply doesn't care

  9. #24
    nc-atsman's Avatar
    nc-atsman is offline Cadillac Owners Member
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    7 months V6 - zero issues. Car is everything I expected and more. Received Cue notice and will wait until regular service. Black Raven Premium with upgraded wheels - loaded.

  10. #25
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    thebigjimsho is offline Cadillac Owners 10000+ Posts
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    Quote Originally Posted by Muffin View Post
    Yes my cue does the same thing on a clear blue day. I was looking for the satilite that fell out of the sky and again my dealer says no issues my wife Kia I told it to the same spot and the satilite radio never blinked. Lol go figure. So we are in the same boat. GM simply doesn't care
    Does it not work when at the dealer? Are you taking video of it failing in the same spot the Kia works? Something like a signal chain will be almost impossible to diagnose if its working. At least document it with video...

  11. #26
    ATSGIRL is offline Cadillac Owners Member
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    Re: How many times has your ATS been in for service?

    I'm starting to lose count. Mine is at the dealership now, I think this is 4 times in the 3 months I've had it. Radio died, center stack replaced, vents stopped working. This week the radio died again and the car stalled on me 3 times, once in the middle of an intersection. Scary. Working with Cadillac now as the dealership that told me "if you have to come back we will buy the car back" suddenly forgot who I was and told me to call customer service. Today I was told by service dept they are having issues duplicating the stall and the cable for radio issues is on back order. They may need my car for a week or it may be a month I was told. I'm trying very hard to remain patient but this car has been a heartache literally since day 3 when issues started.

  12. #27
    Hoosier Daddy's Avatar
    Hoosier Daddy is offline Moderator
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    Re: How many times has your ATS been in for service?

    Quote Originally Posted by ATSGIRL View Post
    I'm starting to lose count. Mine is at the dealership now, I think this is 4 times in the 3 months I've had it. Radio died, center stack replaced, vents stopped working. This week the radio died again and the car stalled on me 3 times, once in the middle of an intersection. Scary. Working with Cadillac now as the dealership that told me "if you have to come back we will buy the car back" suddenly forgot who I was and told me to call customer service. Today I was told by service dept they are having issues duplicating the stall and the cable for radio issues is on back order. They may need my car for a week or it may be a month I was told. I'm trying very hard to remain patient but this car has been a heartache literally since day 3 when issues started.
    Obviously, I can't diagnose a problem in a forum, but these types of situations are very often a bad dealer service department. They try to fix one thing and inadvertently mess up other things in the process including not even getting the original problem fixed right. I'm not saying they are bad people, just in over their head. You aren't the only one in the forums that has all the symptoms of that. If I were you, I would run, not walk, to another dealer service department (and hope they aren't also in over their heads). These situations are tricky with the customer in the middle. The dealer will misreport things to GM to cover up their mistakes because if they become evident, they won't be paid for the work. And while rare, there are dealers who have been caught intentionally causing problems to get the warranty income. I had a GM dealer in the 90s tell me they had to replace the engine in my new car because of coolant leaking from the block into the crank case. But their story was just a bit different depending who I talked to so I had the car in pieces flat bedded to another dealer who found nothing wrong. I still have the car and the engine is fine. The first dealer was later indicted for doing unnecessary repairs.

  13. #28
    kyle f is offline Cadillac Owners Member
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    Re: How many times has your ATS been in for service?

    3500 miles, 3.6L Premium... no visits to dealer.

    I have heard the AC clicking noise, but it has went away. My Escalade did the same thing. I have seen the passenger seatbelt light come on and alert me a few times, but that has seemed to stop. I have also seen the headlamp warnign a few times. However, none of it has persisted enough to visit the dealer and as of right now, there are no issues with any of it.

  14. #29
    Muffin is offline Cadillac Owners Fanatic
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    Re: How many times has your ATS been in for service?

    Question daddy my build date is 3/13. Is this maybe why I have the engine issue? Thanks

  15. #30
    MotoDC is offline Cadillac Owners Member
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    Re: How many times has your ATS been in for service?

    Yikes! I count my self fortunate for not experiencing many problems. I have an ATS4 3.6 Premium, and have been in for the CUE update, and today for an oil change and they did an update to the HVAC control module (Ticking noise? not sure...). I'm on about 7 months now... fingers crossed.

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