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Cadillac ATS Technical Discussion Forum Discussion, Loose drivers seat in Cadillac ATS Discussion Forums; Greg W. with Cadillac Customer Care, On second thought, please contact me directly, as the loose seat issue, poor radio ...
  1. #181
    Cherasdad is offline Cadillac Owners Member
    Automobile(s): 2013 ATS 2.0
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    Re: Loose drivers seat

    Greg W. with Cadillac Customer Care,

    On second thought, please contact me directly, as the loose seat issue, poor radio reception, reduction in engine power, and now check engine light all have me again at my wit's end with this Cadillac ATS model.

  2. #182
    Cherasdad is offline Cadillac Owners Member
    Automobile(s): 2013 ATS 2.0
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    Re: Loose drivers seat

    Have posted numerous times about the loose seat issue, and had the dealership bring it in several months ago for the "service bulletin" fix. Not only did that not work, the seat is now more loose. Had a friend drive it the other day, and he asked what's wrong with the seat..without me even mentioning that issue before he drove it!

    My dealership states mine is the only problem they have had with the ATS seat issue. They were unable to fix it, but I see other ATS owners are having success with their fixes at respective dealerships. If mine can't fix it, am willing to travel to have the fix done. I need you to contact dealerships within 200 miles to see which ones have had success with these seat fixes. Let me know what you find out.

    That this seems to be my only recourse is frustrating, time-consuming, and frankly, unacceptable for GM's luxury vehicle ownership. Take care of your customers, for God's sake.

  3. #183
    nc-atsman's Avatar
    nc-atsman is offline Cadillac Owners Member
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    Took my 2013 in last week to Cadillac dealer in Cary NC. Referenced PI1070 and service advisor acknowledged the issue. Parts needed to be obtained via GM's warranty process and was told a call will be made to me when parts arrive. I have 14,800 miles on car and purchased in December of '12 - love the car and am pleased with Cadillac. I did take it in over a year ago for the seat and was told nothing could be found so I am looking forward to a resolution. Must say the seat issue is a little discouraging from an Engineering/Build issue but will reserve judgement until fix is applied. Overall it is a great car and a huge step forward for a domestic luxury brand. Having owned Volvo's before I can attest to every vehicle having some latent quirks tied to a poorly executed design so satisfaction is really a measure of how the manufacturer addresses the issue once prevalent. I trust Caddy will nail this one - will respond once fix is applied.

  4. #184
    d_m3 is offline Cadillac Owners Member
    Automobile(s): ATS 3.6 AWD
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    Re: Loose drivers seat

    My 2013 ATS seat moves as well. Took it to the dealer, and they said this was normal. I doubt this is normal, under heavy breaking the seat moves forward as well as side-to-side in the turns. It's all really minimal but but quite unnerving nonetheless. I am 5'10" and 175lbs.

  5. #185
    GJB's Avatar
    GJB
    GJB is offline Cadillac Owners Connoisseur
    Automobile(s): 2013 ATS4 3.6 Premium
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    Re: Loose drivers seat

    See below post from one of our members. Maybe this is it...And to think you can call yourself a 1%er now.


    clmacman is offline
    Cadillac Owners Member


    Automobile(s): 2014 ATS
    Join Date:Jul 2014Location:Jacksonville, FloridaAge:51Posts:2


    2013 - 2014 Cadillac ATS Recall


    http://www.usatoday.com/story/money/...fety/13049005/

    Just announced today:

    124,008 model year 2014 Chevrolet Caprice, 2014 Chevrolet SS, 2014-2015 Chevrolet Silverado standard duty and heavy duty, 2013-2014 Cadillac ATS, 2014 Cadillac CTS, 2014 Cadillac ELR; 2013-2014 Buick Encore; and 2014-2015 GMC Sierra standard and heavy duty, because some might have a defective seat weld that won't hold the seat in place properly.

    Dealers will inspect the weld. If it is insufficient, dealers will replace the lower seat track at no charge. Fewer than 1% of welds are expected to require seat track replacement. GM is unaware of any crashes or injuries as a result of this issue.

  6. #186
    Dave3283's Avatar
    Dave3283 is offline Cadillac Owners Fanatic
    Automobile(s): ATS, 2.0t - Performance
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    What timing, just had mine in today for this. A shim has been ordered. Guess they will know about this when I bring it back.

  7. #187
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: Loose drivers seat

    Quote Originally Posted by d_m3 View Post
    My 2013 ATS seat moves as well. Took it to the dealer, and they said this was normal. I doubt this is normal, under heavy breaking the seat moves forward as well as side-to-side in the turns. It's all really minimal but but quite unnerving nonetheless. I am 5'10" and 175lbs.
    Hello d_m3,

    I understand how your seat moving while turning and braking could be concerning. I would be happy to contact your dealership on your behalf to provide an additional layer of support when working with them. Please let me know if this is something you would like my assistance with.

    Katie O.
    Cadillac Customer Care

  8. #188
    nissanite is offline Cadillac Owners Member
    Automobile(s): 2013 ATS Performance
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    Re: Loose drivers seat

    Dave, can you post a part number and the service codes from you warranty invoice? I was at my dealer today and looked me like I had three heads when I described the symptom.
    We love the ATS but have the seat and a/c smell issues.

  9. #189
    Dave3283's Avatar
    Dave3283 is offline Cadillac Owners Fanatic
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    As PI 1070, inspect and lubricate seat frame pivots and springs, also shim on order.
    Kinda though it was funny to lubricate something that is loose.
    nissanite likes this.

  10. #190
    davmaty is offline Cadillac Owners Member
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    Re: Loose drivers seat

    nc-atsman. I live in Cary,NC and work around the corner from the dealership. I have a 2.0 M6 with the same miles same problem, Cory ordered me a shim kit and it came in last week. I'll let you know if it fixed it.

  11. #191
    jeiler9865's Avatar
    jeiler9865 is offline Cadillac Owners Fanatic
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    Re: Loose drivers seat

    Just to clear things up, campaign 14340 and PI1070 are two very different things. I have driven customer cars with the movement, I have yet to drive one with broken welds on the seat track.

  12. #192
    ben.gators is offline Cadillac Owners Connoisseur
    Automobile(s): 2013 ATS 2.0L Turbo Performance, 99 Seville STS--Gone!
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    Re: Loose drivers seat

    Today I took my car to the Cadillac dealership for shifter cable recall and they told that there is a new recall on the seat and they will do that on my ATS too. When I pick it up, I will ask what has been done to the seat.

  13. #193
    nc-atsman's Avatar
    nc-atsman is offline Cadillac Owners Member
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    Quote Originally Posted by davmaty
    nc-atsman. I live in Cary,NC and work around the corner from the dealership. I have a 2.0 M6 with the same miles same problem, Cory ordered me a shim kit and it came in last week. I'll let you know if it fixed it.
    I appreciate that - I got a call and my parts are in so will try to get in this week to get it done and post results.

  14. #194
    davmaty is offline Cadillac Owners Member
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    Re: Loose drivers seat

    Looks like friday for me

  15. #195
    davmaty is offline Cadillac Owners Member
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    Re: Loose drivers seat

    Got the shims installed, it didn't do anything. Still clicks and rocks around every corner.

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