Brought the 2014 ATS in to the dealer because the Nav system failed. Car sat there 4 days and the dealer kept saying "new CUE should be in tomorrow". Had two other issues on the repair ticket. Tires out of balance and a rattle in the front left fender. They stated that they could not start another repair until the first issue is finished. On the fourth day I spoke with a parts person about the special ordered CUE screen to see when it would arrive. They stated another 24 days before it was scheduled to arrive. (factory back order). Dealer would have left it sitting there another 24 days before even starting on the other two simple issues. I took the car home that Friday evening and told them to call me when the Cue screen arrived. They didn't call. I dropped by 3 weeks later to find out the story. They said they tried to call and let know the screen had arrived. Sure they tried to call, with a phone number from an old file that had been disconnected 3 years ago. Even after giving them my new number on each repair request for the past 3 years.
Anyway I brought the car in last Monday evening. Picked it up on Friday evening. This time I added the headlight alignment issue to the list. The Cue screen was replaced and the tires balanced. I also asked for the front alignment to be checked because the steering wheel stays about 5 degrees to the left, even on flat roads or while driving in the left lane. The steering wheel being that far from center could cause the headlights to shine to the left as the car thinks I'm turning left all the time. Dealer stated the alignment was not covered under the B to B warranty.
I drove the car Saturday night and the headlights went haywire and were shining up into the trees like they were before they "fixed" them. (replaced the headlight module). Also noticed greasy knuckle prints on the inside of the windshield where they had replaced the CUE system. That's when I saw the hole in the center of the dash cover. I think that is where the light sensor would normally be.
9 days in the shop so far. They replaced the CUE screen and balanced the tires. Now I have to schedule another trip to the shop. It will be at least another 3 days in the shop as they will likely have to order something to repair the sticky headlight controllers.
Looks like a total of 12 days in the shop if I'm lucky (with scheduled appointments) over 7 weeks and no loaner car. If I had not insisted on taking the car home while the CUE system was on order, it would be a the dealer for about 7 weeks. Plus they can't find any of the repair tickets, even though it under warranty. I want records of the repairs.
OK, just another rant on poor Cadillac dealer service. I'm done.
Anyway I brought the car in last Monday evening. Picked it up on Friday evening. This time I added the headlight alignment issue to the list. The Cue screen was replaced and the tires balanced. I also asked for the front alignment to be checked because the steering wheel stays about 5 degrees to the left, even on flat roads or while driving in the left lane. The steering wheel being that far from center could cause the headlights to shine to the left as the car thinks I'm turning left all the time. Dealer stated the alignment was not covered under the B to B warranty.
I drove the car Saturday night and the headlights went haywire and were shining up into the trees like they were before they "fixed" them. (replaced the headlight module). Also noticed greasy knuckle prints on the inside of the windshield where they had replaced the CUE system. That's when I saw the hole in the center of the dash cover. I think that is where the light sensor would normally be.
9 days in the shop so far. They replaced the CUE screen and balanced the tires. Now I have to schedule another trip to the shop. It will be at least another 3 days in the shop as they will likely have to order something to repair the sticky headlight controllers.
Looks like a total of 12 days in the shop if I'm lucky (with scheduled appointments) over 7 weeks and no loaner car. If I had not insisted on taking the car home while the CUE system was on order, it would be a the dealer for about 7 weeks. Plus they can't find any of the repair tickets, even though it under warranty. I want records of the repairs.
OK, just another rant on poor Cadillac dealer service. I'm done.