ATS Issues:
HD radio switching poor quality, echo's.
Voice Prompt length resets to long.
Phone calls do not remember last volume setting.
Pandora frequently has problem syncing with iPhone app.
Workarounds:
- Launch pandora app on phone
- Click to radio for a moment, then back to pandora
USB ports in center console don't always activate, no power, no data transfer
HUD frequently resets to higher position, not last position used.
Broken Glove Box
Not happy!
The dealer seems absolutely unconcerned with my problems as does GM itself. I take in the list above this morning with all the problems I am having with the car and he enters them into the computer, but states that unless GM has a fix for these there is nothing they can do. And on top of it, his entire demeanor is purely unapologetic. He even states that GM may not listen or care as they receive all the problems that are reported and are well aware of any and all issues. He also replied that it may not be financially feasible for GM to address the issues, and stated that he hears these same complaints nearly every day.
Then to ad insult to my growing frustration he tells me that he will need my car for several days, even though he just said there is probably no fix, and yet despite requesting a loaner when I made the appointment, there were no loaners available. At this point, my day is going down hill really fast.
But... He would get me a Hertz rental, and they even have a desk in the dealership. Ok, looking up right? No. Guess what, it took 10 minutes to get the Hertz girl to the desk to help me even after the cashier paged her several times. Then once she came, she had no car to give me, and had to have one delivered. Well that took nearly another hour... I also ended up missing a mtg at work because of this... Not cool at all.
This is NOT the way I've ever been treated by a luxury car brand. I felt like I was in some used economy car dealer herded like cattle, and not at a Cadillac dealership.
This just seems like typical Detroit/American cars all over again. I was dying to have this car, but 9 months in, I'm starting to regret it more with each passing day.
And before the "Its a first year model" comments start, let me say that I can understand that. But the car has been out for over ONE year now! And still NO fixes for basic computer coding issues like memory settings which have been reported by many customers. I have NEVER had a car not remember simple stuff, like radio presets, preferences, and other options. NEVER.
I bought a first year E46 (1999), and the only significant problem was a pesky airbag sensor that took 5-6 visits to diagnose and fix, but it WAS fixed. I also bought a first year E90 2006, and it had NO first year problems. I don't mind if problems come up, just have the parts handy to fix them, and I'm happy.
I could care less about the glove box, it broke, it will be fixed. But I can't say the same for all the other stuff thats wrong with my car. And those things take away so much from the driving pleasure. Twice in this past week, while on my way home, I had to pull over and park, and spend over 5 minutes each time messing with the car just to get Pandora to work. Sometimes it works great, sometimes not, and for no apparent reason. And the work arounds dont always work ether. Crazy.
What I'm unhappy about is the lack of any concern or follow through from GM on this. At this point, I just feel like riding this car out as long as I have to financially until I can get rid of it, then get back to a 335/435.
I'm very unhappy with GM and Cadillac on this.
Thanks for taking a look, now back to your regularly scheduled browsing.
HD radio switching poor quality, echo's.
Voice Prompt length resets to long.
Phone calls do not remember last volume setting.
Pandora frequently has problem syncing with iPhone app.
Workarounds:
- Launch pandora app on phone
- Click to radio for a moment, then back to pandora
USB ports in center console don't always activate, no power, no data transfer
HUD frequently resets to higher position, not last position used.
Broken Glove Box
Not happy!
The dealer seems absolutely unconcerned with my problems as does GM itself. I take in the list above this morning with all the problems I am having with the car and he enters them into the computer, but states that unless GM has a fix for these there is nothing they can do. And on top of it, his entire demeanor is purely unapologetic. He even states that GM may not listen or care as they receive all the problems that are reported and are well aware of any and all issues. He also replied that it may not be financially feasible for GM to address the issues, and stated that he hears these same complaints nearly every day.
Then to ad insult to my growing frustration he tells me that he will need my car for several days, even though he just said there is probably no fix, and yet despite requesting a loaner when I made the appointment, there were no loaners available. At this point, my day is going down hill really fast.
But... He would get me a Hertz rental, and they even have a desk in the dealership. Ok, looking up right? No. Guess what, it took 10 minutes to get the Hertz girl to the desk to help me even after the cashier paged her several times. Then once she came, she had no car to give me, and had to have one delivered. Well that took nearly another hour... I also ended up missing a mtg at work because of this... Not cool at all.
This is NOT the way I've ever been treated by a luxury car brand. I felt like I was in some used economy car dealer herded like cattle, and not at a Cadillac dealership.
This just seems like typical Detroit/American cars all over again. I was dying to have this car, but 9 months in, I'm starting to regret it more with each passing day.
And before the "Its a first year model" comments start, let me say that I can understand that. But the car has been out for over ONE year now! And still NO fixes for basic computer coding issues like memory settings which have been reported by many customers. I have NEVER had a car not remember simple stuff, like radio presets, preferences, and other options. NEVER.
I bought a first year E46 (1999), and the only significant problem was a pesky airbag sensor that took 5-6 visits to diagnose and fix, but it WAS fixed. I also bought a first year E90 2006, and it had NO first year problems. I don't mind if problems come up, just have the parts handy to fix them, and I'm happy.
I could care less about the glove box, it broke, it will be fixed. But I can't say the same for all the other stuff thats wrong with my car. And those things take away so much from the driving pleasure. Twice in this past week, while on my way home, I had to pull over and park, and spend over 5 minutes each time messing with the car just to get Pandora to work. Sometimes it works great, sometimes not, and for no apparent reason. And the work arounds dont always work ether. Crazy.
What I'm unhappy about is the lack of any concern or follow through from GM on this. At this point, I just feel like riding this car out as long as I have to financially until I can get rid of it, then get back to a 335/435.
I'm very unhappy with GM and Cadillac on this.
Thanks for taking a look, now back to your regularly scheduled browsing.