CUE rebooting and forgets settings
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Cadillac ATS General Discussion Forum Discussion, CUE rebooting and forgets settings in Cadillac ATS Discussion Forums; I have about 4K miles on my ATS, CUE has rebooted quite a few times prior to me getting the ...
  1. #1
    jlukavsky is offline Cadillac Owners Member
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    CUE rebooting and forgets settings

    I have about 4K miles on my ATS, CUE has rebooted quite a few times prior to me getting the latest update, one time since, so not that big of an issue, but it basically reboots while I'm driving, screen goes black, navigation resets, annoying, but not that often so eh whatever.

    The other more annoying part is that I switch the voice prompt option from long to short and every time I turn off my car it reverts back to long.

    Anyone else have either of those problems?

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    Fraggy's Avatar
    Fraggy is offline Cadillac Owners Enthusiast
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    Oh yes, I have the exact same problem. My forgets settings as well, has deleted presets from the favorites menu, but luckily it doesn't reboot. It also initiates every call at a volume setting of 28.

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    jlukavsky is offline Cadillac Owners Member
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    Re: CUE rebooting and forgets settings

    Mine doesn't forget presets, but when it reboots it loses pretty much all the settings. Unfortunately the 'long' feedback for the navigation is the most annoying.

  5. #4
    JChen's Avatar
    JChen is offline Cadillac Owners Member
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    Re: CUE rebooting and forgets settings

    Mine also forgets favorites... Only two favorites to be precise. I have my wife's cell and office numbers saved as the first two favorites. I have them labelled as "Wife's Mobile" and "Wife's Office". A few times, the labels will change to just "Wife" for both favorites and other times, both favorites simply disappear while the other three favorites on the same page remain.

    Annoying.

  6. #5
    Fraggy's Avatar
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    Quote Originally Posted by JChen
    Mine also forgets favorites... Only two favorites to be precise. I have my wife's cell and office numbers saved as the first two favorites. I have them labelled as "Wife's Mobile" and "Wife's Office". A few times, the labels will change to just "Wife" for both favorites and other times, both favorites simply disappear while the other three favorites on the same page remain.

    Annoying.
    That's almost exactly my problem with the favorites, I have them in different locations, but the ones with phone numbers get lost while the ones that radio stations don't.

  7. #6
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: CUE rebooting and forgets settings

    Quote Originally Posted by jlukavsky View Post
    I have about 4K miles on my ATS, CUE has rebooted quite a few times prior to me getting the latest update, one time since, so not that big of an issue, but it basically reboots while I'm driving, screen goes black, navigation resets, annoying, but not that often so eh whatever.

    The other more annoying part is that I switch the voice prompt option from long to short and every time I turn off my car it reverts back to long.

    Anyone else have either of those problems?
    Hello jlukavsky,

    I am sorry you are experiencing issues with your CUE system. However, I hope you are enjoying your ATS otherwise! I recommend speaking with a CUE specialist. Agents can be reached at 855-428-3669 and the hours of operation: Monday to Friday 8:00am to 10:00pm EST; Saturday 8:00am - 4pm EST. Have a great night!

    Sincerely,

    Laura M.
    Cadillac Customer Service

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    Fraggy's Avatar
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    Quote Originally Posted by Cadillac Cust Svc

    Hello jlukavsky,

    I am sorry you are experiencing issues with your CUE system. However, I hope you are enjoying your ATS otherwise! I recommend speaking with a CUE specialist. Agents can be reached at 855-428-3669 and the hours of operation: Monday to Friday 8:00am to 10:00pm EST; Saturday 8:00am - 4pm EST. Have a great night!

    Sincerely,

    Laura M.
    Cadillac Customer Service
    Please report my problem to the engineers as well.

  9. #8
    torkibe is offline Cadillac Owners Fanatic
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    Re: CUE rebooting and forgets settings

    Yes, I have the same issues. Especially the voice length.

  10. #9
    aselvan's Avatar
    aselvan is offline Cadillac Owners Member
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    Re: CUE rebooting and forgets settings

    Quote Originally Posted by jlukavsky View Post
    I have about 4K miles on my ATS, CUE has rebooted quite a few times prior to me getting the latest update, one time since, so not that big of an issue, but it basically reboots while I'm driving, screen goes black, navigation resets, annoying, but not that often so eh whatever.

    The other more annoying part is that I switch the voice prompt option from long to short and every time I turn off my car it reverts back to long.

    Anyone else have either of those problems?
    I have the same problem on my ATS, i.e. the annoying voice prompt setting reverting back to long! But I haven't noticed the reboot problem.

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