Cue update letter from VP Cadillac Sales and Service
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Cadillac ATS General Discussion Forum Discussion, Cue update letter from VP Cadillac Sales and Service in Cadillac ATS Discussion Forums; Received my recall letter from Cadillac today for the CUE. Explained that I should make an appointment to get the ...
  1. #1
    Michae52 is offline Cadillac Owners Member
    Automobile(s): 2013 ATS Standard 2.5L CUE,Sunroof,Red. Leased
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    Cue update letter from VP Cadillac Sales and Service

    Received my recall letter from Cadillac today for the CUE. Explained that I should make an appointment to get the update and that a loaner would be provided. How long has the update been taking. Also no mention of a tank of gas or gift card. Is that from Cadillac or the dealer? So has everyone beem getting the gift card and tank of gas. It's 60 miles to my dealer and I have a lease so that is extra miles that I am burning up.

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  3. #2
    drsketch is offline Cadillac Owners Member
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    Re: Cue update letter from VP Cadillac Sales and Service

    I dropped my car off saturday, they delivered to me monday at lunch time with full tank of gas and giftcard. I also never got letter they just contacted me to do the service.

  4. #3
    JSATS is offline Cadillac Owners Fanatic
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    Re: Cue update letter from VP Cadillac Sales and Service

    I had mine done yesterday. I brought the car in with an eigth of a tank of gas. They had it ready for me in the afternoon all washed with a full tank of gas and a 50 dollar gift card in an envelope. When I called for my appointment they said I would get a gift card but they diddn't hear about the full tank of gas but woud check into it. When I brought it in they confirmed that I would get a full tank of fuel also. I would say unless you ask you may not recieve.

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Cue update letter from VP Cadillac Sales and Service

    Quote Originally Posted by Michae52 View Post
    ...How long has the update been taking...
    Hi Michae52 & everyone! I wanted to jump on this thread to let you all know the time may vary, depending on the updated needed on your CUE system. It is possible there are other updates for the system, which they would do that same time. I definitely recommend speaking with your individual dealerships to get an accurate estimate on how long it would take.

    And, of course, if you have any CUE-specific questions, please contact the Infotainment Customer Support Group. Agents are available 855-428-3669, Monday to Friday 8:00am to 10:00pm EST and Saturday 8:00am - 4pm EST.

    Best,

    Katie
    Cadillac Customer Service

  6. #5
    Illini333 is offline Cadillac Owners Member
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    Re: Cue update letter from VP Cadillac Sales and Service

    Still waiting for my letter.

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