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Loose drivers seat

58K views 202 replies 51 participants last post by  robertorolfo 
#1 ·
The drivers seat on my ATS shifts slightly going around curves and corners. Not as if its not secured to the car, but the actual padded bottom
portion moves. It's getting worse. Have any of you experienced this and reported it to the dealer? Was the issue fixed?
 
#148 ·
OK...here with an update:

SEAT ISSUE - The Technical fix is to have TWO C-clamps installed, which the dealership did. Even my Service Advisor was skeptical, and for good reason. The "fix" was ineffective. Still loose, and am in contact with the GM Service Representative who is exploring other options, namely having a field engineer come out and diagnose himself. Am beyond frustrated, as that was my 5th trip to dealership with this issue. Will keep posted.

SQUEAKY ARMREST ISSUE - Amazing. The dealership received THREE damaged replacement door panels, and told me they were investigating why they are coming in damaged. I essentially told them I don't give a rat's a** how or why they are being damaged en route, just get a new panel in. After 2 more days of delay, I finally told them to just take a panel from an existing ATS on the lot, which they did. I drove off the dealership lot, and before I hit the first red light, the squeak was there, and now worse. GM now is documenting this and looking for a solution. Maddening.

ONE MORE THING - This is the topper. During the TWO WEEKS it took to do the seat/panel "repairs" I was treated to an ATS loaner from the dealership. Never...not even to a tiny degree...did I ever feel the seat even twitch or the armrest/panel squeak.

My two cars before this were a BMW and an Audi. I believe i represent the sector GM is looking to capture with this model Cadillac. What a swing and a miss.
 
#151 ·
Hello Cherasdad,

I apologize that the fix was in effective and that your dealership received 3 damaged replacement door panels. I hope that the field engineer is able to make a diagnosis and address the issue. Thank you for keeping us updated and please continue to do so. When is the field engineer scheduled to come look at your vehicle? Thank you very much for your time.

Gregory W.
Cadillac Customer Care

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I took my ATS to the dealership and they ordeed a new track for the seat,of course the part came broke and they have reordered it fr me but at least the dealership is working on it for me
Hello JayCC,

I am sorry to hear that your track for the seat came in broke when your dealership ordered the part. Please keep us updated when the new part comes in and let us know if that helps address the issue as well. Thank you very much for your time, we will be looking for your future updates.

Gregory W.
Cadillac Customer Care
 
#156 ·
When I brought my car in for routine service I asked them to look at it and as I expected I was told "They all do that. Yours isn't that bad." So I messaged Laura and she opened a ticket for me. My district specialist contacted me and will contact the dealer. Let's see where this goes.
 
#158 ·
GM has issued a service bulletin for this issue:

http://sandyblogs.com/techlink/?p=2441
Thanks for posting that.

Interestingly, GM is saying one of the issues is NOT that the seat is moving but rather that it will always move and the fix is to stop it from being noticeable by making it less sudden and eliminating an associated noise in some cars.
 
#168 ·
Picked my car up today and they followed the procedure. He acknowledged it was an official GM document. He then said they did 3 others this week, which it didn't dawn on me at the time but... I brought it to his attention in the first place and dropped my car off at 7AM on Monday morning; It wasn't ready until 4:30PM on Friday. How did they do 3 others this week? Either he lied about that or for some reason people who came in after me got there's done before me. If they were practicing to get get mine right I'm ok with that. Ether way, they actually washed it this time and it feels amazing! Time will tell!
 
#171 ·
Hello thegabbycat,

I am glad to hear that the dealership was able to address the concern you were experiencing as well. Please feel free to reach out to us via private message or email at socialmedia@gm.com if you have any further questions or concerns. Thank you very much for posting your experience.

Gregory W.
Cadillac Customer Care

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I received me ATS back from my dealer yesterday. I have a loose drivers seat, but they were not able to fix it yet because the clamps are on back order. I guess that implies this is a widespread problem. So it will go back to the dealer next week for the fix. Given all the positive results folks have posted, I am optimistic this will resolve the issue.
Hello RSN,

I apologize that the parts to address this concern were on backorder. Please keep us updated when you take your ATS back to the dealership next week and don’t hesitate to reach out to Laura or myself if you would like any assistance working with your dealership. We will be on the lookout for your future updates!

Gregory W.
Cadillac Customer Care
 
#176 ·
I just had 2 incidents on the way to work. I was driving 72 mph when my seat started adjusting and I could no longer reach the peddles. I was nearly run over by a semi. It was horribly frightening. I pulled over did a readjustment and looked for anything that could have caused the seat to move. there was nothing. I called my husband and while talking to him it happened again. THis was more than a little dangerous! I know you are thinking like my husband did that I hit the buttons or one of the settings which I did not do. I am calling the local dealer as this car is NOT safe to drive. UNBELIEVABLE!!!!
 
#177 ·
My ORIGINAL 2013 ATS had the seat issues, as well as so many other problems that the dealership ended up taking it back and putting me in a brand new 2013 ATS. I hoped that would resolve the problem, as the original was in the shop 11 times in the first 9 months. I noticed the shifting seat issue right away in the replacement ATS, although everything else was perfect. I contacted the dealership and they acknowledged there was a GM bulletin (referenced by a previous post) and they called me right away to have it "fixed." All was well for about a week after I brought it in, but now the seat is shifting AGAIN. The dealership assured me they carried out the procedural fix, and now can only state they will let me know if they see another bulletin come out. Compared to the original lemon, this car is fantastic, but I cannot deal with the seat. I would like to have a GM rep contact me privately to see what can be done. For forum folks, please let me know if anyone is experiencing the same seat issue even after the fix.

Cherasdad
 
#178 ·
Cherasdad said:
My ORIGINAL 2013 ATS had the seat issues, as well as so many other problems that the dealership ended up taking it back and putting me in a brand new 2013 ATS. I hoped that would resolve the problem, as the original was in the shop 11 times in the first 9 months. I noticed the shifting seat issue right away in the replacement ATS, although everything else was perfect. I contacted the dealership and they acknowledged there was a GM bulletin (referenced by a previous post) and they called me right away to have it "fixed." All was well for about a week after I brought it in, but now the seat is shifting AGAIN. The dealership assured me they carried out the procedural fix, and now can only state they will let me know if they see another bulletin come out. Compared to the original lemon, this car is fantastic, but I cannot deal with the seat. I would like to have a GM rep contact me privately to see what can be done. For forum folks, please let me know if anyone is experiencing the same seat issue even after the fix. Cherasdad
Join the club. My seat had the fix applied 2x. I will say that the problem is 95% fixed but there is still the occasional movement. One of the GM reps on this forum contacted my SA on my behalf but nothing else can be or will be done.
 
#180 ·
Rspitler, thank you for sharing. Since this is my SECOND ATS (as noted in previous post, the original was so problem-ridden, the dealership ended up just taking it back and swapping me into current ATS) and the seat issue still remains, I, also, have basically given up on a fix. I do know that this was my first "try" of the American luxury car, and will also be my last. Am disappointed, and look forward to re-entering the German lineup at some point.

TY GM reps for following up on these posts and offering to contact my service advisor, but that's not necessary anymore. After spending more than 30 hours at the dealership over the last year, I think I've seen enough. Good luck to the rest of you having issues.
 
#182 ·
Have posted numerous times about the loose seat issue, and had the dealership bring it in several months ago for the "service bulletin" fix. Not only did that not work, the seat is now more loose. Had a friend drive it the other day, and he asked what's wrong with the seat..without me even mentioning that issue before he drove it!

My dealership states mine is the only problem they have had with the ATS seat issue. They were unable to fix it, but I see other ATS owners are having success with their fixes at respective dealerships. If mine can't fix it, am willing to travel to have the fix done. I need you to contact dealerships within 200 miles to see which ones have had success with these seat fixes. Let me know what you find out.

That this seems to be my only recourse is frustrating, time-consuming, and frankly, unacceptable for GM's luxury vehicle ownership. Take care of your customers, for God's sake.
 
#183 ·
Took my 2013 in last week to Cadillac dealer in Cary NC. Referenced PI1070 and service advisor acknowledged the issue. Parts needed to be obtained via GM's warranty process and was told a call will be made to me when parts arrive. I have 14,800 miles on car and purchased in December of '12 - love the car and am pleased with Cadillac. I did take it in over a year ago for the seat and was told nothing could be found so I am looking forward to a resolution. Must say the seat issue is a little discouraging from an Engineering/Build issue but will reserve judgement until fix is applied. Overall it is a great car and a huge step forward for a domestic luxury brand. Having owned Volvo's before I can attest to every vehicle having some latent quirks tied to a poorly executed design so satisfaction is really a measure of how the manufacturer addresses the issue once prevalent. I trust Caddy will nail this one - will respond once fix is applied.
 
#184 ·
My 2013 ATS seat moves as well. Took it to the dealer, and they said this was normal. I doubt this is normal, under heavy breaking the seat moves forward as well as side-to-side in the turns. It's all really minimal but but quite unnerving nonetheless. I am 5'10" and 175lbs.
 
#185 ·
See below post from one of our members. Maybe this is it...And to think you can call yourself a 1%er now.


clmacman is offline
Cadillac Owners Member


Automobile(s): 2014 ATS
Join Date:Jul 2014Location:Jacksonville, FloridaAge:51Posts:2


2013 - 2014 Cadillac ATS Recall


http://www.usatoday.com/story/money/...fety/13049005/

Just announced today:

124,008 model year 2014 Chevrolet Caprice, 2014 Chevrolet SS, 2014-2015 Chevrolet Silverado standard duty and heavy duty, 2013-2014 Cadillac ATS, 2014 Cadillac CTS, 2014 Cadillac ELR; 2013-2014 Buick Encore; and 2014-2015 GMC Sierra standard and heavy duty, because some might have a defective seat weld that won't hold the seat in place properly.

Dealers will inspect the weld. If it is insufficient, dealers will replace the lower seat track at no charge. Fewer than 1% of welds are expected to require seat track replacement. GM is unaware of any crashes or injuries as a result of this issue.
 
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