The drivers seat on my ATS shifts slightly going around curves and corners. Not as if its not secured to the car, but the actual padded bottom
portion moves. It's getting worse. Have any of you experienced this and reported it to the dealer? Was the issue fixed?
Of course the car was on it's best behavior during the test ride. There was only a little bit of movement from the seat but we did manage to reproduce a slight rattle coming from the roof just behind the driver's side A-pillar. I think they have a better understanding of the symptoms now, we'll see if they can find the problem.
The dealer (Orange Coast Cadillac) is committed to solve the problem and has been very accommodating.
Keep us posted. Did the dealer send the removed part to GM for testing? Hopefully there is a fix soon. GM had a similar problem on the 94-96 Impala's, said that the nylon spacers in the seat tracks were cut too small and wore out to quickly. Maybe the case here, GM did nothing to fix, only aftermarket parts were available. We may be here on our own again. Lets get the d3 engineers on the case! We need a bail out!
So far so good. Long trip this weekend and it felt like it should...planted.
Not sure what they did with the old part. My passenger seat is doing it too, but they wanted to see if this works before they tear down that seat. When I get it fixed, I'll ask about spreading the word to GM.
Lets get a tally of who has this problem and which type of seats you have... This may help Caddy focus in on the problem. I don't think the dealerships are going to be able to solve it without some input from the engineers...
I noticed mine pops and makes noise I have a performance edition with the side bolster seats. They are the performance seats. I also notice the top of the drivers door creaks if I leave my elbow on it while driving.
Rongotti. It is actually both doors that do it my wife noticed her side making the same noise this morning. I guess this is what we get for buying the older stock. My car was made 11/12. Just a little disheartening that we paid 47K and the interior is already creaking.
Lets get a tally of who has this problem and which type of seats you have... This may help Caddy focus in on the problem. I don't think the dealerships are going to be able to solve it without some input from the engineers...
I too have serious problems with my seat and I believe they are the ten way. I have the premium level ATS if that helps with the adjustable bolsters. Lately it has been driving me crazy. I have not been back to the dealership yet, waiting on a hopeful fix to the problem as my dealer tech told me last time that this is how the seats are made. I haven't told the wife yet but I am really thinking of trading this puppy in. Maybe should of stuck with the first notion of getting a CTS coupe or should have test driven the Audi that was scheduled for later that day. Still like the car but I am really getting annoyed.
Mine goes in Thursday for CUE update and normal service. Told the rep of the issue and told him to defer doing anything until GM comes out with something more definitive. He was not surprised and quickly asked me if it was during side to side movement. I think they have heard this before.
For the previous posters with the creaky elbow rest...am with you. Creaks also at the top of the door when elbow placed there. Discovering now that the right hand gets its fair share also, as the shift knob is loosening. I mentioned in an earlier post that I was offered a $3K "discount" for my 2.0T Premium because it was manufactured before Nov '12. I am now gaining a better understanding of why the GM generosity.
I got my car back after 4 days at the dealer. They never were able to replicate the problem with the drivers seat and they couldn't find anything wrong with it when they inspected it so no progress on that front. I also had them look into a rattle coming from somewhere around the handle in the roof over on the driver's side (right next to my ear). They thought they fixed that but it was back this morning as strong as ever. Very disappointing. 4 days in the shop with nothing to show for it.
I struggled with a similar seat issue with a 2009 Maxima for the entire time I owned the car... After 18 trips to 3 different dealers, 3 seat replacements, chipped paint and broken trim pieces I finally gave up and traded the car. I hope Cadillac does a better job getting a handle on this QUICKLY and fixing it PERMANENTLY, otherwise, the ATS comes off my shopping list.
I'm with you torkibe...super skeptical that they actually fixed it. But for now, I'm giving them the benefit-of-the-doubt cuz the seat is still planted. Only time will tell.
Fair point! OK, in my next oil change visit, I will draw the dealer's attention to this problem, but will specifically ask them not to do anything, if you don't know the exact solution! Will ask them just report the issue to the Cadillac.
For those of you still struggling with the loose seat issue, I can now attest to the squeaky wheel getting the grease approach. I contacted GM's 1-800 Consumer Relations several months ago, and have received at least 6 calls from them. They have kept me in the loop as far as potential engineering fixes and the existence of a Service Bulletin.
I was notified last week by them that the dealership has received the part that the engineers devised to fix the loose seat issue, and that the dealership would contact me to bring car in. I took the initiative, called the dealership, and yes, the part is in. My service rep (who has been great) didn't appear to be too excited, and when I asked why, he told me the great engineering fix was a simple C-clamp. He, and I, anticipated a newly re-designed track system or gearing mechanism, not a C-clamp that a local Walmart could have provided for $2.99.
I bring the car in next week and will report back. Also...curious if others are dealing with 2 other issues.
1) Squeeky arm rest on driver's door. I cannot even lean my left knee against it, as it creaks like it might if it were a '74 Pinto.
2) The carpet. Is it by design that there seems to be too much "give" in it, particularly in the back ? I have spots where I can literally press down without resistance for a solid inch or so. Hoping this is by design, so if any of you can check yours and let me know if the same, would appreciate it.
For those of you still struggling with the loose seat issue, I can now attest to the squeaky wheel getting the grease approach. I contacted GM's 1-800 Consumer Relations several months ago, and have received at least 6 calls from them. They have kept me in the loop as far as potential engineering fixes and the existence of a Service Bulletin.
I was notified last week by them that the dealership has received the part that the engineers devised to fix the loose seat issue, and that the dealership would contact me to bring car in. I took the initiative, called the dealership, and yes, the part is in. My service rep (who has been great) didn't appear to be too excited, and when I asked why, he told me the great engineering fix was a simple C-clamp. He, and I, anticipated a newly re-designed track system or gearing mechanism, not a C-clamp that a local Walmart could have provided for $2.99.
I bring the car in next week and will report back. Also...curious if others are dealing with 2 other issues.
1) Squeeky arm rest on driver's door. I cannot even lean my left knee against it, as it creaks like it might if it were a '74 Pinto.
2) The carpet. Is it by design that there seems to be too much "give" in it, particularly in the back ? I have spots where I can literally press down without resistance for a solid inch or so. Hoping this is by design, so if any of you can check yours and let me know if the same, would appreciate it.
Thanks for updating us on your current situation. I am glad your dealer has received the part to fix your loose seat issue. We appreciate for your patience throughout this process. Please do keep us updated after your next dealer visit.
Am bringing the car in next week to have the C-clamp put in, and to have the creaky armrest replaced as well as the loose carpet looked at. My 2.0 turbo must have gone through Quality Control on the day before Christmas. Will update after visit.
UPDATE: One month and close to 1k miles and the seat is holding strong. Again, fingers-crossed. I believe the next month will be the important one. That's when I started feeling it become loose.
Hey Cherasdad, hope the c-clamp works. Sounds underwhelming, but sometimes that's all you need to make things right.
Cherasdad - we creaky seat ATS owners anxiously await your C-clamp results. I love my ATS exclusive of the seat so a success on this issue would clear my only issue. Appreciate everyone raising this issue and pushing for a fix with our colleagues at Cadillac.
So for those in the thread who said their seat creaks I thought I had the console recall bulletin but this is what happened to me. Sounds like what many of you are experiencing
Re: Center console
So i go in and have the console hinge replaced. Drive 2 miles out of the dealership and the squeek reappears. Well turns out the drivers seat is rubbing against the console. You cannot even fit you finger between the console and the side of the seat. So much for American craftsmanship. This would never have happened on a BMW or MB!. SO right back to dealer who now had to adjust the seat after I insisted on it being fixed. They initially told me that was the way it was designed, total f bs . I have little faith this will hold since if it in fact a design flaw how can one move the seat over without taking out the seat tracks etc. I really hate this car after 3 months of ownership. Stupid to have put faith in auto mags and reviwers. Should have stuck with " I have never owned an American car" Now i know why
Cherasdad - any news about the c-clamps? It would be great if they found a fix.
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