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Loose drivers seat

58K views 202 replies 51 participants last post by  robertorolfo 
#1 ·
The drivers seat on my ATS shifts slightly going around curves and corners. Not as if its not secured to the car, but the actual padded bottom
portion moves. It's getting worse. Have any of you experienced this and reported it to the dealer? Was the issue fixed?
 
#36 ·
Here is where we left it

"Hello Ron,

I am sorry you are not satisfied with Cadillac. I understand how you are disappointed in the brand and frustrated with your seat. After discussing this concern with the dealership, unfortunately at this point, there is nothing I can do to further assist. I have documented your sentiments and if there are ever other issues or concerns you would like to discuss, please reach out to us. "

:mad:
 
#41 ·
My loose drivers seat is getting worse, not better or the same. Now it creeks up and down (going over bumps) and not just side to side. And, even the side to side motion is more pronounced. I can't wait for the next oil change. It's going in this coming week. I'll update you all.
 
#44 ·
Rifle and rucksack said:
Yes I have been experiencing this same issue since the second week of owning the car. I thought it was just me because I am a 6ft 200 lbs plus guy. I did notice that the whole seat does not move only the bottom portion slightly moves and makes a dull clicking noise. I just received my notice to have my CUE system updated. I will make sure to bring this issue up as well as the paint protection application i purchased when i bought the car not preventing stains to the paint. Still love the car but I could have saved some money on the zylon or whatever it is called.
Just within the last few days having same issue. Slight movement back and forth when making turns. Funny thing is the Malibu I just traded in did the same thing! Also got the paint protection for really cheap but I don't like it. Something about leaves really bad water spots all the time. Like white looking spots (blue paint) that don't seem to come off very easily. I don't know if maybe they didn't apply the protection correctly?
 
#48 ·
The dealer was able to recreate the issue exactly as I described it to them. They took the seat apart and found that underneath the leather, then foam layers there is a web of plastic and metal. This honeycombed section appears to be worn (not sure how with only 5000 miles on the car) and it what is making the popping noise when the seat moves. They don't know if this will also alleviate the slight movement of the seat cushion. The movement may be inherent to the seat design which would mean that it's working as designed, however this should address the popping sound. I'll update you again once the car is returned and I've had a chance to drive it for a few days.
 
#50 ·
Well, got the car back and it's not fixed. It's different, as in it still moves and pops, but under different conditions. It doesn't move as far or pop as loud, but it still does it. Now, you can make it "pop" by wiggling in the seat when parked, which you couldn't do before. Ugh. Maybe this gets written off as one of those "it just does that" things.
 
#52 ·
Now that I've had the car back for a few days the condition has improved, but it's still there like I mentioned earlier. I can live with it now, but I'm afraid that since there is still some slight movement, that additional wear will set in over time and the condition will get worse over time. I'm just going to take things as they come. The car has a long warranty to cover these things, but I do need to read the warranty again to make sure this is covered over time. Does anyone know how long this type of thing is covered?
 
#54 ·
Here's an update from Virginia. I was told 2 days ago that I would be contacted within 24 hrs by a District Specialist regarding the loose seat. There has been no contact. The seat issue has gotten worse, to the point where I can feel and often HEAR dull-clicking throughout the drive. To compound matters, I just went to clean the mats, and discovered the carpet under the passenger's seat was never pieced together...it is open and exposing the actual body of the car!

I remain hopeful that I won't second-guess my decision to start a relationship with GM. However, I do have a known and dealership-acknowledged problem with this seat, and it seems there isn't an overwhelmingly concerted effort to resolve it. Am now adding an additional problem that I would have thought GM's Quality Control department would never have let pass, regarding the carpet separation.

I will update again after being contacted by the mythical District Specialist. And for those dealing with this same issue, don't allow yourselves to "settle" for this as being an acceptable annoyance. Hold GM and Cadillac, through your dealerships, to account with this. They want a level playing field with the Germans? Let's make them earn it. I personally will have no reluctance in seeking consult to have these issues resolved.
 
#59 ·
Cherasdad ,

I'm as frustrated as you are. I looked under my seat today and really couldn't see anything obvious that would tell me what the issue would be, except that it might be the cheap padding between the coils and the seat itself. The wiring under the seat is pathetic and everything seems to be loose. Something as simple as this should be fixable and as I stated earlier the first time I had this issue the seat was "crackling" back and forth. After the fix it stopped and NO noise at all. But after a month the seat would ever so slight shift in the opposite direction when driving. It's like a little click under my @ss and sooo friggin annoying. I'm do for an oil change soon and I will readdress this issue and do believe at some point it will get rectified. Will keep you posted and if you here of anything in the meantime I welcome you to send me a message. Thanks.
 
#60 ·
Steve,

Thanks for the update. I called the 1-800 Cadillac Cust Srvc number and now have a District Specialist handling this. I mentioned in another post how I discovered carpet that was never pieced together under the passenger door. I decided yesterday to look at all the carpet, and discovered there are many spots that have not been secured to the car and are just "floating." I could literally full it up by just pinching and pulling different areas.

The excitement of driving this gorgeous, brand new car is basically gone. As Rongotti posted earlier, I kinda cringe when cornering or with any lateral movement, as now can hear and feel the seat shifting. The carpet issue adds to the disappointment. I will, however, pursue and get resolution on this, and will keep you and the other members here updated on what it takes to get it.
 
#64 ·
Cherasad,

I do agree that it does take the excitement out of driving this beauty. Again I will be bringing my car into service maybe next week or latest the week after. I feel confident that this will be resolved and any and all info I get I will pass along to you personally !!! I still love driving the car and when fixed it will be like reuniting with an old flame, LOL even thou I'm married !!!!
 
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