[LMM]

I have 2005 SRX V8, build date is 06/2004 and I do have rattling noise from right side when sunroof is open every time I go over uneven road surface.
I went to the dealer and they took off sunroof (at least Service department manger told me so) and then reassembled everything back (just 4 bolts) and at the time of pickup they told me that everything was fixed and there is no rattling. I even test drove the car with service manager and it seemed that it was fixed but on my way back home just two blocks away from service dept. it started rattling again. I returned back and told the guy about it. Once again service dept. manager went back on the road with me and I was able to demonstrated him this rattling noise and he replied to me that there is nothing they can do about it at this point because mechanic checked everything and didn't find anything that could rattle up there even though they heard it and I gave them TSB number.
In my opinion City Cadillac dealership (Long Island City NYC Queens) has worst service department I've ever saw, so guys stay away from this dealership even though their prices very hard to beat but then again when you buy $60K car it's not just a car but tech support as well and Cadillac's tech support is far from being on the level, at least that was my experience so far on few dealerships.