Greetings this is my first post however I have been reading this forum for sometime now. If this post is not in the correct location please move and understand I am a noob here
Aprox 1 month ago I purchased a brand new CTS V coupe in black, Recaro seats, dealer installed black chrome, dealer powder coated grey and black wheels, and dealer installed window tint. I purchased the car as opposed to leasing because I believe it will be a classic and intend to own the car for 20 + years.
I bought the car at night and it looked amazing on the dealer's showroom floor. When finishing up in finance and insurance the F&I manager informed me the car had a $1,000 dealer applied epoxy sealant on the paint and that the cars finish was protected for several years. Although I would have preferred to know this before purchasing the car, I was excited to drive my new toy home and took delivery.
Later when I washed my car I noticed fine scratches in the paint. I also found imperfections where the black "chrome" was not covering the silver chrome completely. Additionally I noticed that two of the powder coated wheels were marred where the dealer had re-installed Michelins back on the wheels presumably after powder coating. I also noticed that the passenger side door's window was not making a seal because it was "bowed" out away from the rear glass. I assumed the door was incorrectly hung on the car and that the dealer could adjust the door and correct the problem. The steering wheel was also off center and the car was slightly out of alignment.
I called my salesman and informed him of the problems to which he said I could take the car in and they would correct issues. I arranged to get an ATS 2.0 turbo to drive while the work was performed (amazing car by the way). When I got to the dealer my salesman informed me they had no ATS on the lot despite the fact I called ahead . Since the work would take some time to perform I opted to come back when they had an ATS to loan. I later called and they had an ATS so I drove the 30+ miles one way in LA traffic back to my dealer. Long story short they gave the ATS to someone else but said they would drive an ATS to my home as soon as it was returned from another customer who was also having work done on their Cadillac.
I went over all the issues with the car with both my salesman and the service adviser and drove home in a GMC crossover in bumper to bumper traffic. Much to my surprise the air conditioner was not functioning. Two days later the dealer delivered the ATS to my home and picked up the GMC. About one week later my salesman informed me the work was complete and that I could pick up my car. The car looked fine in the early evening light and I drove home. So far so good. A week later I washed my car and was shocked to find deep swirl marks all over my paint job. I also noticed that the black chrome was still not right on some pieces and on top of this, it was also marred by the wheel when they were attempting to remove the fine scratches and the epoxy sealant. Now I do not know what to do. I fear the clear coat is permanently damaged or if not, that any further work done to correct the swirl marks will weaken the clear coat and I'll need to get the car repainted prematurely.
I purchased a new automobile because I wanted a new car, not a car with issues due to my dealer not properly prepping the paint before applying a $1000 epoxy sealant. The car looks horrible in anything but overcast light and the expensive black chrome likewise was damaged by the polishing wheel.
At this point I want to take the car to a professional detailer in Orange County who works on Ferraris and Lambos. If they say the paint can be brought back to show room perfect condition then I'd like to let them correct the dealer caused problem and send the bill to my dealer and get a reimbursement for the $1000 sealant. However if they cannot fix the problem or say the clear coat has been compromised I want the dealer to take the car back and replace it with a brand new CTS V coupe. The last thing I want is a $72k + car with hideous swirl marks or to have the clear coat fail 5 years from now and necessitate a new paint job. Nor will I accept a repaint at this time on a brand new car.
If anyone has any idea how I should proceed I would love to hear from you.