Yes...another thread on this topic.
I've just had an interesting (but not surprising) exhange with the Cadillac Customer Service rep who is active on this forum.
In a nutshell, I had to use my spare tire emergency repair canister, and was told by my first dealer that it was a one-time deal...after you use it at all, it needs to be replaced. Fair enough. They orded one for me at a cost of $70.00. However, once I received it, the actual hose from the canister was much longer than the original and didn't tuck into the storage groove on the compressor, and it would not "click" into place in the compressor housing like the original did.
Unfortunately, I shortly threafter got another flat and needed to use it, only to learn roadside that the compressor would not even turn on with this canister (the canister has electrical contacts that ensure it is properly in place before it will pump the sealant out). So, I was stranded roadside and long story short...my V spent the evening on the side of the road, but survived intact.
I left my first dealer (for this and a variety of other reasons), and asked my new dealer to order me a PROPER replacement canister. At first, the service (mis)advisor told me that I couldn't order one, that I would have to odrer the entire compessor (over 300 bucks). After some pushback, the service manager called me and said there was a mix-up. He ordered one for me and even gave it to me for free! However, this one was the same as the first replacement and wold not work either. NOTE: The service manager said that my 2009 build date WAS able to get a replacement canister, but that most other subsequent build dates would actually have to order the entire new compressor. If true, something you all might want to be aware of.
Cadillac Cust Svc
Given that two factory-trained Cadillac dealerships could not get this right, and seeing how active and seemingly concerned the customer service reps that are on this forum seem to be, on May 26th I PM'd them and asked if they could help. Basically, I simply wanted to know: 1) Could I actually get a replacement canister for my car (2009 sedan), and 2) if so, what is the correct part number I needed. A fellow forum member posted a link on another thread to a canister (with the cost of 18 bucks, by the way), but I wanted someone in some official capacity to answer my question.
The response was pretty quick and I was met with questions instead of answers. I answered those questions then reiterated my simple request for help. This was met with more questions and so on, and each time I answered and again reiterated my simple request.
Finally on June 27, I received the following response:
I fail to see any logic in this response. What does it matter where I live with respect to this replacement part? Do US cars have different canisters than Canadian cars? I don't think so. In response, I have asked for a supervisor's contact numer so that I can perhaps try to get a straight answer.XXXX, thank you so much for your patience! I'm unsure if you received my private message shortly after the one you responded to, but unfortunately I have exhausted the resources available to me and haven't found much luck on my end. I would therefore like to point you towards my Canadian counterparts at GM of Canada, who may have better access to the specific part information you're seeking. (My parameters are usually within the United States, so I apologize if this is inconvenient for you!)
GM of Canada's hotline is 800-263-3777, and they're open M-F 7:30am - 11:30pm, Sat 7:30am - 6:00pm EST.
Cadillac Customer Service
Without this turning into a spare tire-related thread, I wanted to ask how many people on here have actually been helped by "Cadillac Cust Svc" member? I've seen lots of posts where they express a genuine concern over a member's issue, and I know they have a "list" of users with the S/C isolator issue, but have they actually done anything, other than lip service, to actually help anyone? I personally think they have been told to make a presence here and to do some politicing and some e-damage control in the face of the many issues people raise here, but when it comes to actually DOING anything, they don't produce. So I'm driving a $75K car and have a $15.00 bottle of Canadian tire "Slime" tire sealant and a $10.00 tire plug kit in my trunk, in case I get a flat! New Standard of the World everyone.....
Sorry for the long post.