V serviced all bad
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2009-2014 Cadillac CTS-V General Discussion Discussion, V serviced all bad in Cadillac CTS-V Series Forum - 2009-2014; Took my V to the local Cadillac dealer for the fall service before I put it away for the winter. ...
  1. #1
    Topless vette's Avatar
    Topless vette is offline Cadillac Owners Fanatic
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    V serviced all bad

    Took my V to the local Cadillac dealer for the fall service before I put it away for the winter. had a 9am appointment, bring it in right away, check wheel alingment, and I have to tell them not to touch it, goes back into the bowels of the shop. So an hor later I see it outside in the lineup again , "oh we have to change the oil yet". I tell them NOT to wash. 2 hours later I get it back. get the paperwork, and she says we did this.this.this and rotate tires, well this enough to make me snap. I go and check and they didn t, unreal, 3 hours to get an oil change. will never return. I USED to buy parts and things at this dealer, will never see me again
    just my rant for todaty

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    MoistCabbage's Avatar
    MoistCabbage is offline Cadillac Owners 10000+ Posts
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    What were they supposed to have done?

    Did they do something they weren't supposed to?

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    Topless vette's Avatar
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    Re: V serviced all bad

    Quote Originally Posted by MoistCabbage View Post
    What were they supposed to have done?

    Did they do something they weren't supposed to?
    change the oil. does it take 3 hrs to change oil?

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    DCV
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    Re: V serviced all bad

    Well if they are busy or maybe some body called in sick or was late to work or another repair went longer due to a problem..want fast oil change go to Jiffy Lube. Ypu cab bring your own oil and filter to them and you are in and out in 30 minutres....

  6. #5
    vfaninva is online now Cadillac Owners Connoisseur
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    3 hours is unreasonable.

  7. #6
    MoistCabbage's Avatar
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    Oh, you said "fall service". that sounds like more than an oil change. I assume they thought they were doing more, and it was waiting for a tech to perform other services?

    Not to sound insulting, but an oil change is pretty basic stuff. Why not just do it yourself?

  8. #7
    Topless vette's Avatar
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    Re: V serviced all bad

    Quote Originally Posted by MoistCabbage View Post
    Oh, you said "fall service". that sounds like more than an oil change. I assume they thought they were doing more, and it was waiting for a tech to perform other services?

    Not to sound insulting, but an oil change is pretty basic stuff. Why not just do it yourself?

    the service included checking lights and all the regular things. I just thought when one has the oppurtunity to take advantage of the free oil and lube for the length of the warranty, i would try it, i guess i should have just bought the oil and changed myself like i have for many years, and have it done in 30 minutes or less. oh well nothing is free, as we all know.

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    1997BlackETC's Avatar
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    Re: V serviced all bad

    Ya, that's kind of typical for a dealer to take that long, like was said they get short handed, backed up with cars and a free oil change is low priority for them. Be careful with a lot of quick lubes, as simple as an oil change sounds there are a lot of things that can be done wrong when a 19 year old not so well trained kid gets under your car, I should know I use to own quick lubes, but I was a owner operator so I kept a real close eye on things, not so though with all shops a lot of them are absentee owners.

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    CavemanB52's Avatar
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    I would say its typical. Were they busy. I'm in an out in about 30 minutes to an hour at the most. Try making an appointment and should go pretty quick.

  11. #10
    burt99 is offline Cadillac Owners Member
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    Re: V serviced all bad

    I am also in Ontario, What Dealer was it?

  12. #11
    6104696 is offline Cadillac Owners Connoisseur
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    Re: V serviced all bad

    Key word in all this is......"free." You get what you pay for.

    I buy my oil and filter whenever I am at the store....when I decide to change my oil I do it at home and it takes me 20 minutes, including cleanup...and I know that it was done right with the right oil and filter. "Free Service" has never interested me. Nothing is free.

    Not everyone has the luxury of a lighted garage, though.....but I am more likely to go to Jiffy lube for an oil change if I was going to have someone else do it.

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    Re: V serviced all bad

    Tell us how they rotate tires on a V. I'm very curious

  14. #13
    shortshift is offline Cadillac Owners Member
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    I have mine rotated left for right every 5K miles. Keeps them quieter longer

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    Re: V serviced all bad

    I'd only go through that effort if they were feathering.

  16. #15
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    Quote Originally Posted by shortshift View Post
    I have mine rotated left for right every 5K miles. Keeps them quieter longer
    I'm not sure how good that is for directional tires.

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