My salesman is outstanding!
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  • 2 Post By vfaninva
  • 1 Post By Guy.Seminerio
2009-2014 Cadillac CTS-V General Discussion Discussion, My salesman is outstanding! in Cadillac CTS-V Series Forum - 2009-2014; Never thought I'd believe it was possible to find a truly great salesman but I have. Throughout our relationship he ...
  1. #1
    vfaninva is online now Cadillac Owners Connoisseur
    Automobile(s): Prev '09 V sedan, Current 2013 Thunder Gray V Coupe
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    My salesman is outstanding!

    Never thought I'd believe it was possible to find a truly great salesman but I have. Throughout our relationship he has consistently made every effort possible to make my experience with Cadillac positive. When his dealership didn't have the exact model in the color with the options I wanted he found it and negotiated a fair price ($7,500 below sticker) and had it delivered in three days. He sent me a V logo hat, insulated v coffee mug, and arranged for me to receive a personalized grill badge. Additionally, he calls me periodically just to make sure I'm still happy with my V and ask if there is anything he can do. Today while I was at the dealership for an oil change he saw me and came over to say hello. While we were talking I mentioned that I had read some pretty good stuff about the ATS. Next thing I know he grabs the fob for a brand new ATS (nice car by the way) and off we go for a drive! Now I know there a lot of cynics and I tend to be too, but he knew there was no chance I would buy that car. I talked with another guy who was waiting for his car and he said the same salesman even delivered his new car to his home.

    John Butler jr of Rick Hendrick Cadillac in Norfolk, Va knows the value of providing outstanding customer service!

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  3. #2
    V-Horse's Avatar
    V-Horse is online now Cadillac Owners Fanatic
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    Re: My salesman is outstanding!

    You guys should go out or something...jk ;-)

  4. #3
    Guy.Seminerio is offline Cadillac Owners Connoisseur
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    Re: My salesman is outstanding!

    He has pride in what he does. He loves what he does. He loves cadillac and believes every little positive thing he does reflects favorably on Cadillac as a whole. I'm glad to hear that. If only everybody had that same attitude about whatever it is they do.
    neuronbob likes this.

  5. #4
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: My salesman is outstanding!

    Quote Originally Posted by vfaninva View Post
    Never thought I'd believe it was possible to find a truly great salesman but I have. Throughout our relationship he has consistently made every effort possible to make my experience with Cadillac positive. When his dealership didn't have the exact model in the color with the options I wanted he found it and negotiated a fair price ($7,500 below sticker) and had it delivered in three days. He sent me a V logo hat, insulated v coffee mug, and arranged for me to receive a personalized grill badge. Additionally, he calls me periodically just to make sure I'm still happy with my V and ask if there is anything he can do. Today while I was at the dealership for an oil change he saw me and came over to say hello. While we were talking I mentioned that I had read some pretty good stuff about the ATS. Next thing I know he grabs the fob for a brand new ATS (nice car by the way) and off we go for a drive! Now I know there a lot of cynics and I tend to be too, but he knew there was no chance I would buy that car. I talked with another guy who was waiting for his car and he said the same salesman even delivered his new car to his home.

    John Butler jr of Rick Hendrick Cadillac in Norfolk, Va knows the value of providing outstanding customer service!
    Hello vfaninva,

    Thank you for sharing your experience. We appreciate customer feedback. I am glad you found a great salesman to work with, as your dealership experience should be a positive one! I hope you continue to be satisfied with your purchase of your V and continue to enjoy the ride. We are here to assist with concerns and questions, so don't hesitate to contact us if needed.

    Regards,

    Laura M.
    Cadillac Customer Care

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