Service employee Joy rides...
Cadillac
 

Cadillac Forums | Help Us Help You | Advertise | Cadillac Parts | Cadillac News | Cadillac Classifieds / (Old System)

Cadillac Technical Archive | Cadillac Dealers | Cadillac Reviews | Cadillac Dealer Reviews | Cadillac Vendors

CadillacForums.com is the premier Cadillac Forum on the internet. Registered Users do not see the above ads.
+ Reply to Thread
Page 1 of 3 1 2 3 LastLast
Results 1 to 15 of 38
Like Tree7Likes
2009-2014 Cadillac CTS-V General Discussion Discussion, Service employee Joy rides... in Cadillac CTS-V Series Forum - 2009-2014; So I took my 2012 sedan in today to get the 3m fixed a bit, it was peeling slightly and ...
  1. #1
    T.J.T is offline Cadillac Owners Member
    Automobile(s): None yet
    Join Date
    Apr 2013
    Posts
    10

    Service employee Joy rides...

    So I took my 2012 sedan in today to get the 3m fixed a bit, it was peeling slightly and also the driver side window regulator replaced as the window wasnt rolling up Sunday.

    So the service invoice says 21577 km in, and 21577 out.

    I got into the car and it was at 21591 km. Not a lot, but I looked at the gas and I was about 1/4 less then what I dropped it off at.

    I picked this car up between jobs and had ZERO time to turn around and take it into the service bay. The car had been parked out front so I could walk in, get the keys and go. So i phoned the manager as I was leaving the lot and left a voice mail about it, I also took a picture, and then called another manager this evening. Of course no one called back but I will pursue this.

    They fixed everything and I am happy with the work and turn around but I dont like the idea someone took my car out and could have bagged the shit out of it, be it 1, 10, 20, 50 km. I know they are going to ask "what do you want" I cant really think of anything, perhaps a full detail and wax but that in its own is risky. They could also say, sorry you didnt bring it in we dont believe you so really I might be jumping the gun there.

    Suggestions? Anyone else have this happen? maybe I shouldnt be concerned?

  2. Remove Advertisements
    CadillacForums.com
    Advertisements
     

  3. #2
    Faith76's Avatar
    Faith76 is offline Cadillac Owners Enthusiast
    Automobile(s): 89 Sedan DeVille, 90 Fleetwood, 94 Fleetwood Hearse
    Join Date
    Jul 2013
    Location
    Fredonia, NY
    Age
    38
    Posts
    557

    Re: Service employee Joy rides...

    I had this happen with the 59 Lincoln. I took it in to get it aligned, and went shopping with a friend. Next thing I know my boyfriend is calling me saying his son called to tell him I let some guy drive the car all around town and he had seen it go through 3 or 4 times. Then his ex wife calls and says the same. Well, he had to drive it to make sure it was straight, right? Luckily David knows the guy so it wasn't a big deal. Plus he said "I thoroughly enjoyed test driving it for safety. It was a real honor" when I picked it up LOL. Lame small towns anyway.

  4. #3
    T.J.T is offline Cadillac Owners Member
    Automobile(s): None yet
    Join Date
    Apr 2013
    Posts
    10
    Thread Starter

    Re: Service employee Joy rides...

    I dont mind the test drive, but it was some 3m and a window regulator. They did my alignment, twice with road tests before I took it to another shop and they too took it for a road test and I didnt blink an eye. I cant explain why a road test is needed for this service.

  5. #4
    Faith76's Avatar
    Faith76 is offline Cadillac Owners Enthusiast
    Automobile(s): 89 Sedan DeVille, 90 Fleetwood, 94 Fleetwood Hearse
    Join Date
    Jul 2013
    Location
    Fredonia, NY
    Age
    38
    Posts
    557

    Re: Service employee Joy rides...

    Are you positive the original milage on the service invoice is correct, and not just a typo?

  6. #5
    Jinx is offline Cadillac Owners Connoisseur
    Automobile(s): 2013 CTS-V estate
    Join Date
    Mar 2003
    Location
    Oakland, CA
    Age
    45
    Posts
    1,221

    Re: Service employee Joy rides...

    You can't prove they hooned it, so insisting on some kind of compensation because you mistrust them is probably not going to make a good working relationship. What you can do is keep them honest next time. If you haven't already, you can tell them now that unless you're mistaken they drove it 14km and seemed to use a noticeable amount of fuel in that short distance, and you don't understand why they needed to drive it given the nature of the repair. It's just not what you expected and you're concerned that your beautiful investment gets the gentlest possible treatment.

    And when dropping off and your next service, reset a trip odometer, average speed, average economy, note mileage and fuel level, and discuss with the advisor exactly how much and what type of operation your vehicle needs to be subjected to for that service. That way they know you're watching closely, and hooning is unlikely.

  7. #6
    rbzstsv is offline Cadillac Owners Fanatic
    Automobile(s): stsv
    Join Date
    Mar 2013
    Posts
    458
    Quote Originally Posted by Jinx View Post
    You can't prove they hooned it, so insisting on some kind of compensation because you mistrust them is probably not going to make a good working relationship. What you can do is keep them honest next time. If you haven't already, you can tell them now that unless you're mistaken they drove it 14km and seemed to use a noticeable amount of fuel in that short distance, and you don't understand why they needed to drive it given the nature of the repair. It's just not what you expected and you're concerned that your beautiful investment gets the gentlest possible treatment.

    And when dropping off and your next service, reset a trip odometer, average speed, average economy, note mileage and fuel level, and discuss with the advisor exactly how much and what type of operation your vehicle needs to be subjected to for that service. That way they know you're watching closely, and hooning is unlikely.
    +1. Most people would be sick to see these little lube techs/journey men blasting down the bad streets with customer cars. I worked with a guy that lost his job for doing that. This dude would grab keys off board time and time again. He finally lost his job when the new Gxp go cart came out. This guy would dump tire all the time in customer cars till a customer checked all car stats then after service talked professionally with SM.

  8. #7
    Gary Wells is offline Cadillac Owners Connoisseur
    Automobile(s): '09 CTS-V, 3K miles & '87 Turbo Buick, 29K miles
    Join Date
    May 2009
    Location
    Long Beach, Kali
    Age
    70
    Posts
    3,306

    Re: Service employee Joy rides...

    Never "drop your car off and leave it".
    Always talk to the Service Manager
    before taking the car in anyway.
    Aren't you in SoCal?
    Cub Cadet and Club Malibu like this.

  9. #8
    Wannago's Avatar
    Wannago is offline Cadillac Owners Fanatic
    Automobile(s): 2009 CTS-V, Black, Auto
    Join Date
    Jul 2010
    Location
    Calgary, Alberta
    Posts
    344

    Re: Service employee Joy rides...

    Dash cam!

  10. #9
    RaVeNous is offline Cadillac Owners Enthusiast
    Automobile(s): 2011 CTS-V Coupe
    Join Date
    Mar 2013
    Age
    39
    Posts
    799

    Re: Service employee Joy rides...

    I have had specific conversations with service managers, when I've had high performance cars. I check the milage before and after. I take pictures etc. I can't say for sure that no one has ever had fun on a test drive. The only way you'd know, would be to install a gopro or some kind of dash cam. The thought has occured to me; however, I would hesitate to leave my car at a shop that I suspected allowed that type of thing. Trust but verify and all that, I know....

    I typically figure if they put 5 or so miles on it, no one is abusing the car. Its a tough situation to deal with before and after the fact. If you have the choice, and the survice manager isn't helpful when you are worried about it, take it somewhere else.

  11. #10
    Xaqtly's Avatar
    Xaqtly is online now Cadillac Owners Connoisseur
    Automobile(s): 2011 WD Vagon 6MT "Unobtainicorn"
    Join Date
    Jan 2012
    Location
    Las Vegas, NV
    Posts
    1,099

    Re: Service employee Joy rides...

    Yeah. I take pictures of the odometer, I also run the onstar app so it has a snapshot of the car's condition when I bring it in (inc mileage and fuel level), and I take a screenshot of that. I already caught them once when something shady happened, it had been taken out for not a whole lot of miles but more than just a few, and it was missing 1/4 tank of fuel. When I talked with the service manager about it, he was really obviously nervous that I was bringing it to his attention. He even half-mumbled something about how it was lucky I took a picture of the odo and a screenshot of the onstar app beforehand. I sat down with him and asked him to tell me how 1/4 tank of gas went missing, but all he could do was promise to give me a free tank of gas next time I brought it in. To this day there's been no explanation of what happened.

    But at least now they know I take precautions when I bring it in, and since then I haven't had any issues of that kind. This is the downside of owning a high performance car, the temptation to hoon it is too much for a lot of service guys, who are in the business because they're car guys.

  12. #11
    neuronbob's Avatar
    neuronbob is offline Cadillac Owners Connoisseur
    Automobile(s): 2013 6MT V wagon, OBM, 2009 silver V sedan (traded)
    Join Date
    Dec 2007
    Location
    Cleveland area, OH
    Age
    46
    Posts
    4,271

    Re: Service employee Joy rides...

    I know my wagon could have been taken for a joy ride immediately before delivery. My first V had 8 miles on it, four of those from my test drive. My V wagon had 26 miles on it when it had only supposedly been driven off the truck. Hmmmmm........now I just take pics and I run the Cadillac app as well. So far, no tomfoolery at the two service visits I've had with the wagon, and I had none with my prior V sedan.

    Further, unless there is a major service, I reschedule my work so that I can sit with my car for routine service. I can tell if they take it out because mine is usually the only one with a loud exhaust....and I can hear it clearly from inside the service area.

    Sometimes it's a pain in the butt to own a high-po car. OTOH....first world problems.

  13. #12
    FLTRI's Avatar
    FLTRI is offline Cadillac Owners Enthusiast
    Automobile(s): 2011 V-Wagon & 2012 SRX Premium
    Join Date
    Jul 2011
    Location
    Las Vegas, NV
    Age
    50
    Posts
    846

    Re: Service employee Joy rides...

    I reset Everything on the DIC before my car goes in. Average speed, both odometers, lateral G meter, fuel mileage, and I try to take it in almost out of gas. Yeah, they could also reset it all before I pick it up, but odds are they won't. Luckily, I've never had an issue. They put a mile or two on it, if that...

  14. #13
    RaVeNous is offline Cadillac Owners Enthusiast
    Automobile(s): 2011 CTS-V Coupe
    Join Date
    Mar 2013
    Age
    39
    Posts
    799

    Re: Service employee Joy rides...

    Quote Originally Posted by FLTRI View Post
    I reset Everything on the DIC before my car goes in. Average speed, both odometers, lateral G meter, fuel mileage, and I try to take it in almost out of gas. Yeah, they could also reset it all before I pick it up, but odds are they won't. Luckily, I've never had an issue. They put a mile or two on it, if that...

    Yes this ^^^ and if you're able to, tell the service manager, or the person you drop it off with that you're watching. I typically don't let them wash it either.
    Guy.Seminerio likes this.

  15. #14
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
    Join Date
    Mar 2010
    Location
    Michigan
    Posts
    11,788

    Re: Service employee Joy rides...

    Quote Originally Posted by T.J.T View Post
    So I took my 2012 sedan in today to get the 3m fixed a bit, it was peeling slightly and also the driver side window regulator replaced as the window wasnt rolling up Sunday.

    So the service invoice says 21577 km in, and 21577 out.

    I got into the car and it was at 21591 km. Not a lot, but I looked at the gas and I was about 1/4 less then what I dropped it off at.

    I picked this car up between jobs and had ZERO time to turn around and take it into the service bay. The car had been parked out front so I could walk in, get the keys and go. So i phoned the manager as I was leaving the lot and left a voice mail about it, I also took a picture, and then called another manager this evening. Of course no one called back but I will pursue this.

    They fixed everything and I am happy with the work and turn around but I dont like the idea someone took my car out and could have bagged the shit out of it, be it 1, 10, 20, 50 km. I know they are going to ask "what do you want" I cant really think of anything, perhaps a full detail and wax but that in its own is risky. They could also say, sorry you didnt bring it in we dont believe you so really I might be jumping the gun there.

    Suggestions? Anyone else have this happen? maybe I shouldnt be concerned?
    Hello T.J.T,

    I am sorry to hear that you experienced this at your dealership. I see that you have gotten some great advice from other community members about bringing up this concern to the dealership’s service manager. If you would like us to get involved as well, I would suggest reaching out to Cadillac Customer Care in your region since it seems you are not located in the United States. I would be more than happy to provide you with the number to reach out to them if you could let me know where you are located. Thank you very much for your time and please keep us updated as to what you decide.

    Gregory W.
    Cadillac Customer Care

  16. #15
    Loose is offline Cadillac Owners Member
    Join Date
    May 2013
    Posts
    8

    Re: Service employee Joy rides...

    I had the exact same issue with the dealership in Edmonton they took it out for 40 km and a quarter tank of gas. When they phone to ask if I was happy with my visit I complained but never heard anything back.

    The mileage reported was also the same going in and out. To make matters worse, the service advisor said that it was the most fun test ride he's ever had.

    How are you supposed to trust a dealer like that? This was only a few months ago and they want me to come back for more work.

Quick Reply Quick Reply

Register Now

Please enter the name by which you would like to log-in and be known on this site.
If you do not want to register, fill this field only and the name will be used as user name for your post.

Please enter a password for your user account. Note that passwords are case-sensitive.

Please enter a valid email address for yourself.

Log-in

Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Bookmarks

Cadillac Posting Rules

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
Read about Lincoln | Buick | Kia Forte Forum
Need products for your Cadillac? Check out your options at the links below:

custom floor mats | Cadillac Chrome and Black Chrome Wheels | window tinting