Cadillac CUE, First try
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2009-2014 Cadillac CTS-V General Discussion Discussion, Cadillac CUE, First try in Cadillac CTS-V Series Forum - 2009-2014; Had the V in for her last warranty service last week. Great service at South Bay in LA, they nicely ...
  1. #1
    tswrod is offline Cadillac Owners Member
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    Cadillac CUE, First try

    Had the V in for her last warranty service last week. Great service at South Bay in LA, they nicely gave me a new SRX to drive as a loaner for four days. SRX drives great, quiet, nice inside...but that CUE system is the awful. Too hard to use and non-user friendly. Clunky inputs, hard to scroll, bluetooth is slow to switch over incoming calls, just awful - and there is NO excuse for it, it could be so nice. Makes me rethink getting a new V (assuming they put the V8 in next year). I am bummed, I really was looking forward to CUE.

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    Xaqtly's Avatar
    Xaqtly is offline Cadillac Owners Enthusiast
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    Re: Cadillac CUE, First try

    My V is in the shop too, because when they changed the oil last Friday they gouged the hell out of one of my wheels. They gave me an XTS loaner and I like CUE and all the neat gadgets, to be honest. But I am a tech nerd and that sort of thing appeals to me. No it's not perfect, but I found it pretty easy to use. I may have the car for another couple days, I'll keep playing with it.

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    dennych is offline Cadillac Owners Enthusiast
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    Re: Cadillac CUE, First try

    Quote Originally Posted by tswrod View Post
    Had the V in for her last warranty service last week. Great service at South Bay in LA, they nicely gave me a new SRX to drive as a loaner for four days. SRX drives great, quiet, nice inside...but that CUE system is the awful. Too hard to use and non-user friendly. Clunky inputs, hard to scroll, bluetooth is slow to switch over incoming calls, just awful - and there is NO excuse for it, it could be so nice. Makes me rethink getting a new V (assuming they put the V8 in next year). I am bummed, I really was looking forward to CUE.
    Cue has issues with responsiveness and has an excess of touch functionality. I hope they bring back physical buttons like they did for the C7. A good mix of both. Another annoyance is that stupid touch capacitive crap underneath the screen.

  5. #4
    spearfish25 is offline Cadillac Owners Enthusiast
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    Have an SRX loaner now and CUE blows. The nav is just showing a compass that only displays N regardless of my direction. Won't map, won't navigate. POS

  6. #5
    youknooow is offline Cadillac Owners Fanatic
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    I've had ATS, SRX, and XTS loaners the CUE update in the XTS made the experience night and day compared to the ATS and SRX it was very responsive like a smart phone. The navigation is killer, you can enter an address like you do in google maps and in major cities actual buildings are displayed, the compass means the nav disc was removed.

  7. #6
    Trapspeed's Avatar
    Trapspeed is offline Cadillac Owners Connoisseur
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    Experienced it in an ATS loaner. I was less than impressed with it.

  8. #7
    1997BlackETC's Avatar
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    Re: Cadillac CUE, First try

    Last winter when my CTS-V was in for service (was in a lot) I sat in a ATS Demo car in front of the dealer for about an hour and played around with the CUE and was listening to music. I thought the Sound system sounded horrible and I thought the CUE system was pretty bad. Give me the Command system in the Benz anyday over that and the sweet sound of the HK Logic 7 sound system.

  9. #8
    AussiePete is offline Cadillac Owners Member
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    Re: Cadillac CUE, First try

    I have an XTS loaner right now and have to say I find CUE pretty cool. Seems responsive enough, Navi is very cool compared to that in the V. Ford had the with highest warranty claim stats on new vehicles last year with 90% of them related to the Infotainment. Took them 12 months but they released a patch that fixed them all and everyone is happy. I would expect Cadillac to do the same.

  10. #9
    Xaqtly's Avatar
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    Re: Cadillac CUE, First try

    Quote Originally Posted by spearfish25 View Post
    Have an SRX loaner now and CUE blows. The nav is just showing a compass that only displays N regardless of my direction. Won't map, won't navigate. POS
    That sounds like an issue with that particular unit, not CUE in general. The one in my loaner XTS worked perfectly. I already got my V back but I played with CUE some more on the way back to the dealer. The only thing I had an issue with was the touch sensitive bars on the center stack, for radio volume or the home button or whatever. They were hit and miss, they didn't always register a touch.The screen registered every touch though, and it wasn't lightning fast but I wouldn't call it slow either. I thought it was pretty good overall. The nav was way better than the V's, and the backup camera was better too, with guides that moved when you turn the wheel so you can see where you're going to end up.

  11. #10
    FLTRI's Avatar
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    Re: Cadillac CUE, First try

    Just went through the same scenario with a 13 SRX loaner.

    At first I loathed it. After a day of playing with it, I got to like it. A little. It has a lot of cool features, but is laggy, and having the screen all fingerprint'y is annoying. The DIC and steering wheel controls are very cool, loved that feature. Voice command actually knew what I was saying, the V never has a clue what I say, it's a useless feature.

    Plusses and minuses. It wouldn't stop me from trading up if there is another V in the pipeline...

  12. #11
    spearfish25 is offline Cadillac Owners Enthusiast
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    Re: Cadillac CUE, First try

    Frankly I'd much rather have a little slot where the screen is for my iPhone or iPad to attach. Then just give me an app that will control the car and I'll be far happier. Regardless of the not working Nav, the rest of CUE is more like PUE. It stinks like poo. It's not very intuitive and laggy electronics are a big pet peeve of mine. I much prefer the system in the V right now, even if it's considered ancient.

  13. #12
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    Re: Cadillac CUE, First try

    FYI folks... the touch sensitive 'buttons' below the CUE screen are not to be touched on the silver bar
    the bar is not the touch point
    they are to be touched just above the bar where the ISO icon for the button is
    just like you would on a physical button... you touch right where the ISO icon is
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
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    Re: Cadillac CUE, First try

    Quote Originally Posted by tswrod View Post
    Had the V in for her last warranty service last week. Great service at South Bay in LA, they nicely gave me a new SRX to drive as a loaner for four days. SRX drives great, quiet, nice inside...but that CUE system is the awful. Too hard to use and non-user friendly. Clunky inputs, hard to scroll, bluetooth is slow to switch over incoming calls, just awful - and there is NO excuse for it, it could be so nice. Makes me rethink getting a new V (assuming they put the V8 in next year). I am bummed, I really was looking forward to CUE.
    Hello tswrod,

    I am glad to hear that you had a good service experience at your dealership. Is your vehicle working to your satisfaction now? Thank you for the feedback regarding the CUE, I will be sure to document this, as well as everyone else’s feedback and pass it along. If you, or anyone else in the thread, is experiencing a concern regarding their CUE, please private message us so Laura or I can look into your situation for you. Thank you very much for taking the time to read my post.

    Gregory W.
    Cadillac Customer Care

  15. #14
    spearfish25 is offline Cadillac Owners Enthusiast
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    Quote Originally Posted by RippyPartsDept
    FYI folks... the touch sensitive 'buttons' below the CUE screen are not to be touched on the silver bar
    the bar is not the touch point
    they are to be touched just above the bar where the ISO icon for the button is
    just like you would on a physical button... you touch right where the ISO icon is
    Sorry but if a button isn't intuitive, you've made a bad button. The fact people don't know where to touch or that the volume is a slider and not a tap button demonstrates engineering failure. Complicating something as simple as a button is stupidity.

  16. #15
    RippyPartsDept's Avatar
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    No need to apologize to me. I'm not the guy who designed it. Personally I have no problems learning how to use new technology. I understand that I will not always get things intuitively and will have to put in 'work' to 'learn' new things. I just accept that as the cost of progress...
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
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