so 2 days ago i was driving home from work and i went to shift between 1st and second gear and i hear this horrible noise , i believe its the rear diff any ways the car would not move wen i pushed the gas i hear a grinding metal noise.
so i call cadillac because the diff was recentley replaced by north bay cadillac of great neck. I schedule an appointment through GM for 10am . no one shows no follow up call nothing i call to complain a drunk tow truck driver shows up at 3:30 pm ( thank god i was not stuck on the freeway ) and asks me for directions to the dealer as if i know, I told him there was no way he was taking my car .
im sorry but caddilac service is horrible and you would think that buying a 70 k car u would recieve some decent service if it broke down twice already
Darn, they just can't seem to get these diff's right, some say they are tough in the V2's but I have my doubts, the V1's had real issue with the rears. At least I don't have to worry about it for a while since my V is in storage, I love my VW though.
Sounds like the mechanic who did your rear end screwed up and thats your problem. Now I'm thinking about that as I had mine done too @7K miles, hopefully if it happens it's not going to be a the end of the quarter mile going 119 mph. So far no problems with mine though and I've been around 1K miles with it since the rear was done. The mechanic seemed to really know what he was doing as I went in the garage and talked with him for a bit while he was working on it, he did the whole job in 4 hours which I was amazed with. 1K miles and now the rear end seems quite as a mouse. Was your rear end still making any noise before this happened? Was the reason you had it replaced due to it making whining noises?
Don't know why your having a second diff problem but one thing that is definitely hurting all of the V2's diffs is that they only hold 1.5 quarts of fluid.
They have to run hot even just cruising around town never mind any hard driving or tracking the car
I can't comment on the differential or your car in general, as there's just too much information NOT included so far in this thread.
One thing I CAN comment on, is that an inebriated tow truck driver is the fault of the local Contractor, their hiring practices and your bad luck.
Unless "Cadillac Customer Service" was painted onto the truck, you got whichever tow company was available in the area - pretty much like what you'd get if you called AAA. So I can get your rant, but just place your blame where it belongs: the Tow Truck Company and that driver.
I apologize for the experience you had with no tow truck arriving when you made the appointment for them to. The tow truck companies we contract for our Roadside Assistance are independently owned and operated, but I would like to document what happened and send that to the correct people within the organization so they are made aware of this. Do you happen to know the company who the tow truck belonged to, as well as the name of the driver? I would like to assist you in the process of working with the dealership to try and diagnose what is wrong with your CTS-V. Could you private message me your VIN, mileage, name, contact info, and dealership you are currently working with? I look forward to assisting you with this concern.
yes it was just a string of unfortunate circumstances as far as the tow truck was concerned that was not cadillacs fault however not recieving any service until the following day was dissapointing and the way there customer service team handled it was horrific , that said my car was diagnosed and they are saying it was the right rear axle broke loose
now my concern is that they are only repairing one side is this normal ? shouldent both axles be replaced
I could reach out to your dealership about the question you have about both axels being replaced if you could provide me with the dealership you are currently being serviced at. I will look for your updates to see if your vehicle is repaired to your satisfaction. If it isn’t, feel free to private message us and we will look into your concern for you. Thanks for taking the time to read this!
The guy who did the replacement diff did not put the axle in right, that's what happened. Should be ok just doing that side as long as the new diff carrier was not damaged when it broke.
As for thebigjimsho, yes i do have a clue, the V1's diff's were junk, that's why GM redesigned them for the V2's, now they are having different issues.
As for thebigjimsho, yes i do have a clue, the V1's diff's were junk, that's why GM redesigned them for the V2's, now they are having different issues.
I have a manual. I have had tons of problems with the tranny and the rear diff. They were both replaced by GM. On the second diff i gave the rear diff the recommended break in of 1500 miles. I have 4500 miles and about 30 passes at the 1/4. Ive beat the crap out of it and Everything is great now and no whinning. I received my car off the lot with 650 miles or so.... So I think all you guys who were trying out my car before I actually got it were the cause of my first diff failure. Once its broken in properly the rear diff is damn near bullet proof. Hard part is breaking it in properly.
Broke loose? Holy crap. I've never heard of that happening to a V before, I wonder if it had to do with the first replacement, like if they didn't tighten something down to spec when they were putting it back together?
sorry to resurect this thread but today after the last set of horrible circumstances it has happened again
and worse i was travling on the high way and because the dealer had decided not to change both axles my left axle broke loose this time putting me in the middle of a dangerous highway with a dead vehicle .
as per last time i waited in my car for 6 hours for roadside to make moves passing me along to various people and not solving any issues .
worst of all the dealership had not procured a rental car for me , and made me take a 3hr bus ride home in 90 degree weather .
and now plain and simple i dont feel safe in my car
gms customer service was horrible
they honestley dont give a **** that we spent 60k on these cars and i will be selling my car and never buying another gm product ever .
I am sorry for this experience you had to deal with. I wanted to let you know I did receive your private message, and I will continue to interact with you that way.
What was their reasoning for denying courtesy transportation? It's covered under the current new car warranty, was it not for your model year, or is your warranty already expired? Did you not ask for transportation?
they just left me in the parking lot of a closed dealership at 6pm , and did nothing other than tell me that there was no way i could get a loaner . when i got there the driver and me esentially left the car in front of there garage it took me 3 hrs to get home and i lost 2 days of work .
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already have done that they just keep telling me they are looking into it which honestley makes me uncomfortable i kind of just want my money back at this point
i can not afford to get stuck again ,
It's unfortunate, it sucks and I agree with your anger but they are not taking the car back. Hopefully this is the last problem the car has. It all seems related so I'm fairly confident it will be ok from here on out.
As far as the dealer goes I would keep complaining to the service manager and regional manager. Document calls and what was said
Good luck.
COURTESY TRANSPORTATION PROGRAM During the warranty coverage period, this Cadillac program provides alternate transportation and/or reimbursement of certain transportation expenses under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Refer to your Owner Manual for details, including reservation of rights, or consult your dealer/retailer.
24/7 ROADSIDE ASSISTANCE PROGRAM Cadillac is proud to offer the response, security, and convenience of the 24-hour Roadside Assistance Program for a period of 6-years or 70,000-miles1, whichever comes first, for 2013 models (5-years/100,000-miles1 for 2012 and older models). Refer to your Owner Manual for details, or consult your dealer/retailer. The Roadside Assistance contact information is listed in the Customer Assistance Offices section of the Warranty and Owner Assistance Information booklet.
Does this dealer have a warranty for their work? Sounds related. I think the problem is less the car and more the dealership's response to your issue.
In any case, drivetrain warranty is voided for your engine mods? Diff is included in the drivetrain so even though your mods have nothing to do with the diff, it's still not covered. Or that's how I read it....
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