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2009-2014 Cadillac CTS-V General Discussion Discussion, Horrible experience in Cadillac CTS-V Series Forum - 2009-2014; this is the second dealer already ---------- they just left me in the parking lot of a closed dealership at ...
  1. #31
    mmmbacon is offline Cadillac Owners Member
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    Re: Horrible experience

    this is the second dealer already

    ----------

    they just left me in the parking lot of a closed dealership at 6pm , and did nothing other than tell me that there was no way i could get a loaner . when i got there the driver and me esentially left the car in front of there garage it took me 3 hrs to get home and i lost 2 days of work .

    ----------

    already have done that they just keep telling me they are looking into it which honestley makes me uncomfortable i kind of just want my money back at this point
    i can not afford to get stuck again ,

  2. #32
    pat2t2f's Avatar
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    It's unfortunate, it sucks and I agree with your anger but they are not taking the car back. Hopefully this is the last problem the car has. It all seems related so I'm fairly confident it will be ok from here on out.
    As far as the dealer goes I would keep complaining to the service manager and regional manager. Document calls and what was said
    Good luck.

  3. #33
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: Horrible experience

    COURTESY TRANSPORTATION PROGRAM
    During the warranty coverage period, this Cadillac program provides alternate transportation and/or reimbursement of certain transportation expenses under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Refer to your Owner Manual for details, including reservation of rights, or consult your dealer/retailer.


    24/7 ROADSIDE ASSISTANCE PROGRAM
    Cadillac is proud to offer the response, security, and convenience of the 24-hour Roadside Assistance Program for a period of 6-years or 70,000-miles1, whichever comes first, for 2013 models (5-years/100,000-miles1 for 2012 and older models). Refer to your Owner Manual for details, or consult your dealer/retailer. The Roadside Assistance contact information is listed in the Customer Assistance Offices section of the Warranty and Owner Assistance Information booklet.
    straight from cadillac.com

    notice the "reimbursement of certain transportation expenses"

    i believe that covers trip interruption also

    i understand that you say that customer care has not been helpful
    if you haven't tried Laura and Greg here on the forums then definitely do that
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
    We offer all forum members discounts on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  4. #34
    mmmbacon is offline Cadillac Owners Member
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    Re: Horrible experience

    caddilac voided my warrantty and now i have to pay out of pocket for thier sloppy work

  5. #35
    pat2t2f's Avatar
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    Why was your warranty voided? Is the car modified?

  6. #36
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: Horrible experience

    why was your warranty voided?
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
    We offer all forum members discounts on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  7. #37
    mmmbacon is offline Cadillac Owners Member
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    Re: Horrible experience

    i have id850s tune airraid pulleys and hx i do not see how this is correlated to my axle breaking but that is what they said

  8. #38
    YoungBlood_STSV is offline Cadillac Owners Fanatic
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    Re: Horrible experience

    Quote Originally Posted by mmmbacon View Post
    i have id850s tune airraid pulleys and hx i do not see how this is correlated to my axle breaking but that is what they said
    You're over-driving the blower and altered the CPU....I can't really say GM is in the wrong. The electronic torque limitations could be removed; more power is going to the diff than they engineered for; the rev limiter could be changed.

    I'm sorry to hear that they are leaving you out to dry - it's not going to bode well for word of mouth PR here on the forum, but right now they're protecting themselves. You might have luck if you calmly approach the dealership that did the shoddy work. Its apparent that its all related. The diff goes, the one axle, then the other. It sure seems like it broke the second time because something wasn't tightened or was over-worn and that was exacerbated by installing the new right-side axle.

    Good luck with the fix.

  9. #39
    pat2t2f's Avatar
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    I agree with Youngblood. You must have known that you were taking a chance on the dealer voiding the warranty after the mods.
    Technically GM has to prove that the mods caused the piece to fail but it would be cheaper to pay to have the car repaired then to get into that fight.

  10. #40
    neuronbob's Avatar
    neuronbob is online now Cadillac Owners Connoisseur
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    Re: Horrible experience

    Quote Originally Posted by mmmbacon View Post
    caddilac voided my warrantty and now i have to pay out of pocket for thier sloppy work
    Oh boy....

    Does this dealer have a warranty for their work? Sounds related. I think the problem is less the car and more the dealership's response to your issue.

    In any case, drivetrain warranty is voided for your engine mods? Diff is included in the drivetrain so even though your mods have nothing to do with the diff, it's still not covered. Or that's how I read it....

    Sorry to read of your trouble.

  11. #41
    mmmbacon is offline Cadillac Owners Member
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    Re: Horrible experience

    its ok i guess i have lots of mechanic friends nothing a few dollars and some beers wont fix .

    ----------

    to top it off though i got a parking ticket and my v2v lip was damaged by the tow company

  12. #42
    DCV
    DCV is offline Cadillac Owners Fanatic
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    Re: Horrible experience

    Just a lesson to us that with that many mods, they can and will void a warranty. No surprise.

  13. #43
    Jinx is offline Cadillac Owners Connoisseur
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    Re: Horrible experience

    Your engine could be making significantly more power than stock. That power goes through the differential and the axles. It sucks that they broke, and I'm sure there are several other CTS-V owners who run bigger mods than that through the stock diff and axles and they don't have problems, but I see Cadillac's point.

    Folks frequenting the Performance Mods section or other GM performance car resources might have useful tips for negotiating warranty support.

    .Jinx

  14. #44
    mmmbacon is offline Cadillac Owners Member
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    Re: Horrible experience

    Quote Originally Posted by YoungBlood_STSV View Post
    You're over-driving the blower and altered the CPU....I can't really say GM is in the wrong. The electronic torque limitations could be removed; more power is going to the diff than they engineered for; the rev limiter could be changed.

    I'm sorry to hear that they are leaving you out to dry - it's not going to bode well for word of mouth PR here on the forum, but right now they're protecting themselves. You might have luck if you calmly approach the dealership that did the shoddy work. Its apparent that its all related. The diff goes, the one axle, then the other. It sure seems like it broke the second time because something wasn't tightened or was over-worn and that was exacerbated by installing the new right-side axle.

    Good luck with the fix.
    i get that , and i did approach them calmly even if i paid them they said they would not fix it

  15. #45
    pat2t2f's Avatar
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    They won't fix it??? Didn't they fix the first one? What changed since the fixing of the first axle

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