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2009-2014 Cadillac CTS-V General Discussion Discussion, iPhone in Cadillac CTS-V Series Forum - 2009-2014; When plug my iPhone into the USB input, it shows that it's searching for the device but then I get ...
  1. #1
    Has No Left's Avatar
    Has No Left is offline Cadillac Owners Member
    Automobile(s): 2012 CTS-V Sedan
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    iPhone

    When plug my iPhone into the USB input, it shows that it's searching for the device but then I get an error message saying something like "this device isn't supported". I am able to charge the phone via the USB, but can't play audio or control it with the infotainment system. I have an iPhone 4S (haven't yet upgraded to ios 6). Any ideas?

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  3. #2
    shchow's Avatar
    shchow is offline Cadillac Owners Fanatic
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    Re: iPhone

    Are you using the adapter that came with the car?
    It's a weird connector with split USB and straight jack that attaches to the car end.
    If you look closely next to the USB port in the center console, there's a second hole for the additional jack.
    If you're just using a simple USB cord that came with your phone, you will not get any audio.

  4. #3
    Has No Left's Avatar
    Has No Left is offline Cadillac Owners Member
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    I wasn't....just using a regular iPhone USB power cord. I bought the car used, didn't see any special cords but I will look around. Thanks for the tip.

  5. #4
    Mike02z's Avatar
    Mike02z is offline Cadillac Owners Fanatic
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    Re: iPhone

    You need the special adapter that connects to your iPhone 4S then splits into USB/3.5mm connector. Here is what the OEM device looks like.

    http://www.google.com/imgres?start=3...79,s:300,i:241

    You can sometimes find them on eBay for 20 bucks. I'm sure the dealer can order one.

    If you do get an iPhone 5, you're in trouble. You would then also need to purchase a 30 pin to lightning adapter for another 30 bucks (http://store.apple.com/us/product/MD...30-pin-adapter).

  6. #5
    hcvone is offline Cadillac Owners 10000+ Posts
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    Re: iPhone

    I have an iPhone 4s and I use the cord that comes with the phone, one came with the car too and it works fine, as said for the wifes iPhone 5 you just plug an adapter on the end and use the same cord

  7. #6
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
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    Re: iPhone

    Has No Left, please let me know if you're still having concerns after investigating shchow's cord suggestions. I'm reachable via email (Katie_Lucille@gmexpert.com) and am happy to investigate if you continue to have frustrations.

    Best,

    Katie
    Cadillac Customer Service

  8. #7
    JFJr's Avatar
    JFJr is offline Cadillac Owners Connoisseur
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    I have an iPhone 4 and was curious to see if it would work with the special cord. The car's iPhone cord connection wouldn't physically fit all the way into the bottom of the iPhone, so the system didn't recognize it. Normally, I keep an older iPod Nano hooked up and it works fine. Anyone else have this problem?

    Jud
    Jud

  9. #8
    Xaqtly's Avatar
    Xaqtly is offline Cadillac Owners Connoisseur
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    Re: iPhone

    No, I had an iPhone 4 and the Cadillac iPhone adapter worked fine. It's not omnidirectional though, are you sure you weren't trying to plug it in upside down?

  10. #9
    JFJr's Avatar
    JFJr is offline Cadillac Owners Connoisseur
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    Quote Originally Posted by Xaqtly
    No, I had an iPhone 4 and the Cadillac iPhone adapter worked fine. It's not omnidirectional though, are you sure you weren't trying to plug it in upside down?
    Tried both ways but will try again.
    Jud

  11. #10
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: iPhone

    what about phone cover/case? sometimes they can obstruct a non-standard cable like this from plugging in all the way
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
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  12. #11
    JFJr's Avatar
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    That's a thought. I have a ZeroChroma case that may be a problem.

    Jud
    Jud

  13. #12
    Bdyer is offline Cadillac Owners Member
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    Re: iPhone

    I have an iPhone 3 and I am using my adapter cord that came with the CTS when i bought the car brand new. I have had my navigation replaced at a Cadillac dealer and now when I plug in my phone I get this message "this usb is not supported. Disconnect the device." This was my 3rd navigation system and the two times before this it worked fine. I took it back to the dealer and they said that all the setting are correct but it still won't work. I can hear the music and my phone will charge but I can't see the playlist or control the music with the car controls anymore. Anyone have this issue?
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  14. #13
    DCV
    DCV is offline Cadillac Owners Enthusiast
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    Re: iPhone

    USB ports are not all the same. I think USB is on 2.5 or something. In some cases they are not back compatible. iPhone 3 uses an older USB standard (1.0 ?) and if you got a new Nav unit, it may have the new USB port that electrically can't talk to the phone. My friends older computer would not talk to his new iPhone 4 just for that reason. Go get a new phone.

  15. #14
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: iPhone

    Quote Originally Posted by Bdyer View Post
    I have an iPhone 3 and I am using my adapter cord that came with the CTS when i bought the car brand new. I have had my navigation replaced at a Cadillac dealer and now when I plug in my phone I get this message "this usb is not supported. Disconnect the device." This was my 3rd navigation system and the two times before this it worked fine. I took it back to the dealer and they said that all the setting are correct but it still won't work. I can hear the music and my phone will charge but I can't see the playlist or control the music with the car controls anymore. Anyone have this issue?
    are you updated to the newest version of iOS?
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at Rippy Automotive
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership & Official Saab Service Center
    ~~ Family owned and operated in Wilmington, NC since 1946 ~~
    We offer all forum members discounts on parts and freight
    phone: 800-RIPPY-22
    <-- insert standard boilerplate about posts not necessarily representing my employer, etc -->

  16. #15
    asilver is offline Cadillac Owners Member
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    Re: iPhone

    I'm having this same problem,

    iphone 4S, will play through aux, won't play while usb is connected WITH aux. I also have an ipod that plays through the usb only

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