sheer disappointment - Page 4
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2009-2014 Cadillac CTS-V General Discussion Discussion, sheer disappointment in Cadillac CTS-V Series Forum - 2009-2014; IMHO....Very poor form for a dealer to trash a customer on the forum.......
  1. #46
    SRTVIPER03 is offline Cadillac Owners Fanatic
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    Re: sheer disappointment

    IMHO....Very poor form for a dealer to trash a customer on the forum....

  2. #47
    toddsterv is offline Cadillac Owners Member
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    Nov 2004
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    newport beach, california
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    Re: sheer disappointment

    they being Tustin Cadillac and the regional rep both did the inspection on the car and i spoke with both the service manager and the regional rep

  3. #48
    Johnsteph10 is offline Cadillac Owners Member
    Automobile(s): 2011 CTS-V..now a 2012!
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    Georgia
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    Re: sheer disappointment

    It is really bad form for a business/representative of a business to respond in such a fashion as shown on page 1.

    The axiom of the "Customer is always right" is somewhat misleading...we are all human. Misunderstandings and mistakes happen all of the time.

    However, the dealership should not have responded with a scathing rant full of conjecture, accusations, and misinformation (V's do not burn oil!).

    I'm glad you could get your problems fixed. Truthfully, it sounds like it may have been both parties' faults to some extent...but the dealership did not show any class in the handling of the situation.

    Very sad.

  4. #49
    thebigjimsho's Avatar
    thebigjimsho is offline Cadillac Owners 10000+ Posts
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    Quote Originally Posted by Johnsteph10
    It is really bad form for a business/representative of a business to respond in such a fashion as shown on page 1.

    The axiom of the "Customer is always right" is somewhat misleading...we are all human. Misunderstandings and mistakes happen all of the time.

    However, the dealership should not have responded with a scathing rant full of conjecture, accusations, and misinformation (V's do not burn oil!).

    I'm glad you could get your problems fixed. Truthfully, it sounds like it may have been both parties' faults to some extent...but the dealership did not show any class in the handling of the situation.

    Very sad.
    Very well said. It just baffles me that a dealer would come on here and talk like that in a public forum.

    If he came in here and stated his case with facts and that was it, kudos. But lacing it with a tirade and making fun of the OP shows no business ethics whatsoever. He could have a perfect dealership and the best techs on earth, I still wouldn't deal with that attitude to get my car worked on.
    RapidRob, RapidRob, jft69z and 5 others like this.


    -- We miss you, JD (Dirt_Cheap_Fleetwood)


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