Just Venting

Edward Koziatek · #1 (**permalink**) 01-08-09, 08:08 PM

3,000 mi (2.5 months) on my 09 CTS and its been in the shop for 2 weeks now with a "Service Air Bag" message. Dealer changed out Air Bag Module, checked & reset everything possible and still no go. Dealer is 1st class with loaner etc, but little help from Factory Tech Services. Called Customer Services today and "expecting" a call from Zone Rep tomorrow.

Fantastic car & Dealer but alleged "Tech Help" from Cadillac sucks (so far). Even dealer couldn't get "Tech Services" to return calls last week - Holiday you know!!!

Mark JD · #2 (**permalink**) 01-08-09, 08:30 PM

I'd be pretty pissed myself if I had to drive a loaner because a new car I just bought (especially a cadillac) was in the shop for 2 weeks and the dealer doesn't have a clue on fixing it!

That SUX!

Fire and Ice · #3 (**permalink**) 01-08-09, 08:33 PM

Agreed. That's too bad. Hopefully they get it fixed quickly and you can enjoy your new car again.

BelleNBeast2 · #4 (**permalink**) 01-08-09, 08:58 PM

I was going to bring in our CTS for the recall notice on the passenger air bag (miles 575) on Monday but now you have me apprehensive. Are you sure they're even working on it or it's just sitting in their lot because they are stumped?

Edward Koziatek · #5 (**permalink**) 01-08-09, 09:19 PM

They're stumped - but I had the airbag recall done, 30" and out the door.

PAO · #6 (**permalink**) 01-10-09, 01:06 PM

Quote:

Originally Posted by Mark JD

I'd be pretty pissed myself if I had to drive a loaner because a new car I just bought (especially a cadillac) was in the shop for 2 weeks and the dealer doesn't have a clue on fixing it!

That SUX!

depends on the loaner I guess...my dealership only gives out cadillacs as their loaners when you bring yours in for service...even if its for only same day service.....

The Drakester · #7 (**permalink**) 01-11-09, 02:35 PM

They will either get it fixed or you can lemon law it and get another.....

Edward Koziatek · #8 (**permalink**) 01-11-09, 04:23 PM

This week should tell the story. After my call to Customer Asst, someone finally seems to have taken an interest. The indication problem has to be something odd like a loose/faulty pin in one of the cable connections.

Keeping my fingers crossed!

Fire and Ice · #9 (**permalink**) 01-12-09, 12:53 PM

Best of luck to you. Hopefully things won't have to get ugly.