Sold My New Cts Back To The Dealer. Still Major Vibration Issue.

[DavidL]

NorCalCTS: Well written and well thought out; I totally agree with you. And, no, I do NOT have any vibration issue with my DFI F2 All Wheel set-up.

[RAB]

Originally Posted by onomrb

For those of you who wondered about this vibration issue. I hope you can resolve the issues if you are experiencing vibrations. I had nothing but hearache about this whole problem. The dealer could care less along with GM. I will NEVER purchase a General Motors product ever. This was my first time to buy American. Never again. Also, for those of you wondering what type or resale this new 08 CTS will have..................It's bad. Typical GM

My take? You'd have to be an idiot to sell your car back to the dealer, for all the reasons that come to mind. This doesn't add up.

[Nashtyboy]

Originally Posted by Hildy

I'm tired of hearing about this vibration thing...one more time...WHERE IS THE VIBRATION. I'm picking mine up next week and now I want to make sure before I get it about the vibration thing. Please tell me what I should be looking for. If you're going to post such a negative thing, at least make it helpful. Thank you.

Hildy, before you take home your new car, hop on the freeway and get it up to 65-70. If your steering wheel doesn't start shaking noticeably anywhere along the way, you should be good to go. I've driven one that had it, one that didn't.

[Nashtyboy]

Originally Posted by RAB

My take? You'd have to be an idiot to sell your car back to the dealer, for all the reasons that come to mind. This doesn't add up.

Rab, if you ever have the misfortune to be in one that has the problem, you'd understand. The wheel jitters like you're bouncing along on a loose gravel road or something.

[RAB]

Originally Posted by Nashtyboy

Rab, if you ever have the misfortune to be in one that has the problem, you'd understand. The wheel jitters like you're bouncing along on a loose gravel road or something.

If that is truly the case, then GM Customer Service & Customer Engineering need to get on top of this, as in now. Several GM folk visit this site, and if this is a genuine problem, they need to advise their colleagues and have the issue resolved within the shortest possible time.
Frankly, I am very suspicious of anyone selling their brand new car back to their dealer, largely due to the hosing they'd take. Be aware that there are parties out there who do not want to see the new CTS succeed, with said success stealing sales from competing brands. Some of those folks visit sites such as this with the express purpose of throwing mud. Let's not be naive on this point.

[O2B2]

Originally Posted by RAB

If that is truly the case, then GM Customer Service & Customer Engineering need to get on top of this, as in now. Several GM folk visit this site, and if this is a genuine problem, they need to advise their colleagues and have the issue resolved within the shortest possible time.
Frankly, I am very suspicious of anyone selling their brand new car back to their dealer, largely due to the hosing they'd take. Be aware that there are parties out there who do not want to see the new CTS succeed, with said success stealing sales. Some of those folks visit sites such as this with the express purpose of throwing mud. Let's not be naive on this point.

Here!!Here!! I have heard a couple of individuals make quick comments with extremely negative statements. They don't seem to question or research the problem very long and jump to blasting the CTS here! I would think if someone was that pissed they would call GM and not let up until satisfied. Also, most states have lemon laws which give up to 30 days to return and refund without exception.

[dkozloski]

Nowdays everybody has a cell phone that will record a little video. Let's see a clip of this mysterious vibration or brand these claims as BS.

[Bathel]

Originally Posted by O2B2

Here!!Here!! Also, most states have lemon laws which give up to 30 days to return and refund without exception.

That's not a lemon law. Lemon laws are where a dealership has had the oppurtunity to fix a problem more than 3 times and the car has been out of service for more than 30 days. Each state's law varies, but I don't think it covers "vibrations".

I am not aware of any state that allows for Buyers Remorse on a car. This law deals with door to door sales man where you have a "cooling off" period to return the item, but it doesn't apply to cars. You own it when you sign on the dotted line... for better or worse.

[dkozloski]

I can recall several advertising promotions purporting to offer a no questions asked 30 day buy back period. I think Oldsmobile had one. I also recall that there were some giant killer exceptions involving taxes and fees.

[TheRooster]

You sold it back instead of falling back to the lemon law? Smart.

[Nashtyboy]

Originally Posted by dkozloski

Nowdays everybody has a cell phone that will record a little video. Let's see a clip of this mysterious vibration or brand these claims as BS.

It's not BS. I drove a DI FE1 about 3 weeks ago that had the problem. I loved everything about the car except for that one very obvious issue. I then went to this forum for the first time to see if that one car had a random weird thing with it or if it was an issue with the CTS line. I read here that others had seen the problem but that the vast majority hadn't. I also read numerous reviews, none of which mentioned the issue. I went back the following weekend and drove a DI FE2 which drove perfectly. This was enough to sell me on the car, so I have a black/black DI FE2 on order. I'll certainly drive it before I buy it when it arrives, but I'm confident now that 1) there is a problem out there but 2) it's not with all/most CTS vehicles.

I'd suggest not ragging on the guy who returned his car. I certainly couldn't drive a vehicle that had a wheel shaking as much as the one I test drove did. He probably didn't get any help from his dealer and saw no other recourse.

[imrf]

Originally Posted by RAB

If that is truly the case, then GM Customer Service & Customer Engineering need to get on top of this, as in now. Several GM folk visit this site, and if this is a genuine problem, they need to advise their colleagues and have the issue resolved within the shortest possible time.
Frankly, I am very suspicious of anyone selling their brand new car back to their dealer, largely due to the hosing they'd take. Be aware that there are parties out there who do not want to see the new CTS succeed, with said success stealing sales from competing brands. Some of those folks visit sites such as this with the express purpose of throwing mud. Let's not be naive on this point.

While I do agree with you on this, GM should be proactive about the issues with this then. It doesn't take much for someone at GM to make an account here, get in contact with the site owner/admin to get that person access to private messaging, and that GM person contact the people with problems, if the dealers can't fix it.

Here is the problem that I have found out with my car. The dealers hands are tied. When a car has a problem that they don't know about they call up GM TAC(TAG), it's a technical support group. They play phone tag with the dealer, and give them limited info on how to fix things. In my experience they passed everything off as normal operating procedure, instead of passing the issues on to the next level. One thing I hope is that this process has now or will be be revamped because of the person at GM who I e-mailed probably didn't like how this was handled.

If after that weak attempt of getting info from TAC they are unable to resolve the issue, the dealership calls up the area Cadillac rep, who will then choose to look into the issue further or not. In the case of the new CTS and this early in the production, there should be no reason why a rep shouldn't call a customer to see what's going on and try and help getting it resolved. The area did help me in the end, although at first he just wanted to get me out of a Cadillac, and then wasn't helpful at all at getting an exact replacement car. So they still have some room for improvement there, IMO.

Then after that, contact the BBB. I actually got a letter from Cadillac because I called and lodged a complaint about my car and the poor service I was getting from GM, and they actually sent me a letter telling me to file a complaint with the BBB and go through arbitration.

But I will say this, this is a ton of work that should have to be done by the consumer for a vehicle of this magnitude for a company in GM's situation. At the first hint of problem with early production CTS', GM should be sending engineers, techs, whatever, all over the place to see what's going on. And not letting it get to the point of people having to come to the internet to voice problems before they start to look into them.

[marcusr]

Originally Posted by imrf

You can't say shifter. The shifter vibrates as per the design, that is completely normal.

Huh? I dont think you can really say that a noticable vibration in the shifter is as designed or normal. Well, you can say it, but it wouldn't be true . Seriously though, if the guy says he's got a vibration problem in the shifter, you've gotta guess he's talking about one that is beyond "normal".

[imrf]

Originally Posted by marcusr

Huh? I dont think you can really say that a noticable vibration in the shifter is as designed or normal. Well, you can say it, but it wouldn't be true . Seriously though, if the guy says he's got a vibration problem in the shifter, you've gotta guess he's talking about one that is beyond "normal".

Vibration in the shifter is normal, and this came from CTS engineers. I guess it's a matter of opinion as to how noticeable it is. I notice it all the time. And, IMO, it shouldn't be there on a car in this class.

[urbanski]

Originally Posted by TheRooster

You sold it back instead of falling back to the lemon law? Smart.

10K depreciation plus sales tax ---> really smart deal for the dealer