Putting Cadillac on Blast
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2008-2013 Cadillac CTS General Discussion Discussion, Putting Cadillac on Blast in Cadillac CTS Second Generation Forum - 2008-2013; Love my car, HATE the service. I've been treated like crap by the dealer FRANK KENT CADILLAC FORT WORTH TEXAS ...
  1. #1
    dchand63 is offline Cadillac Owners Member
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    Putting Cadillac on Blast

    Love my car, HATE the service. I've been treated like crap by the dealer FRANK KENT CADILLAC FORT WORTH TEXAS and GM HQ is of little help.
    I'm telling everyone I know to stay away from the brand and company. Any product is only as good as the service and when the service really sucks what's left?
    I'm so damn disappointed .
    No choice but to get rid of it, gonna get a ford or a import? The service can't get any worse.
    Friggin disgruntled.
    bluefleetwood likes this.

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  3. #2
    MoistCabbage's Avatar
    MoistCabbage is online now Cadillac Owners 10000+ Posts
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    GM doesn't have direct control over the dealerships. Cadillac dealer service is a fairly common complaint. I hate dealing with them with a used car, I can't imagine how angry if be if I had a new car and had to deal with sub par service.

  4. #3
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Re: Putting Cadillac on Blast

    I am not flaming you. You have four posts and come in here flaming Cadillac. I'm not saying anything left or right, up or down. What is the problem? What have you done that gets not even lip service? Is there any help anyone here can try for you?

  5. #4
    The_Judge's Avatar
    The_Judge is offline Cadillac Owners Connoisseur

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    Re: Putting Cadillac on Blast

    I've had nothing but excellent service from my dealer, Penske Cadillac in Torrance, California, on both my 2008 and 2011 CTS. Bashing the brand based on your experience with one dealer makes no sense.

  6. #5
    techtype's Avatar
    techtype is online now Cadillac Owners Member
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    My dealer - Devoe Cadillac in Naples Fl is the reason why I went with Cadillac. They give the highest level of service that I have seen in my many years of car buying, dozens of cars foreign and domestic brands.

  7. #6
    dchand63 is offline Cadillac Owners Member
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    Re: Putting Cadillac on Blast

    Not much other than took my car if for an electrical issue and them showing their inability to troubleshoot/ repair their product resulting in:
    Eight 60 mile round trips to the dealers facility.
    The fact that it been going of for close to a year now.
    The refusal by upper management to sit down and discuss the issue.
    The total lack of concern for my time or expense.
    Damaging my vehicle while in their possession.
    Refusal to follow up on repair.

    BTW I sent GM HQ Cadillac division a 8 page letter explaining everything. They were quick to call back, I thought Yea!!! I was sent back to the dealer for more of the same lousy service and treatment.

    That's what I've done to not get lip service.

  8. #7
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is online now Cadillac Customer Service
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    Re: Putting Cadillac on Blast

    Quote Originally Posted by dchand63 View Post
    Not much other than took my car if for an electrical issue and them showing their inability to troubleshoot/ repair their product resulting in:
    Eight 60 mile round trips to the dealers facility.
    The fact that it been going of for close to a year now.
    The refusal by upper management to sit down and discuss the issue.
    The total lack of concern for my time or expense.
    Damaging my vehicle while in their possession.
    Refusal to follow up on repair.

    BTW I sent GM HQ Cadillac division a 8 page letter explaining everything. They were quick to call back, I thought Yea!!! I was sent back to the dealer for more of the same lousy service and treatment.

    That's what I've done to not get lip service.
    Hello dchand63,

    I’m really sorry to hear you are not satisfied with the service experience at your local Cadillac dealership. Even though all of our dealership are independently owned and operated, we maintain a great relationship with them to ensure we can work together to keep our customers satisfied. Are you currently experiencing a concern with your vehicle or can I assist you with anything? Please feel free to send me a private message explaining your situation and we can see what options we have available to resolve this.

    Katie O.
    Cadillac Customer Care

  9. #8
    amunderdog is offline Cadillac Owners Connoisseur
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    Re: Putting Cadillac on Blast

    Change dealers?
    > Jerry's Cadillac 3130 Ft. Worth Hwy Weatherford, TX 76087
    > Sewell Cadillac of Grapevine
    1001 East State Highway 114,
    Grapevine, TX 76051
    > Cadillac of Plano
    2011 North Collins Street, Arlington, TX, United States
    bluefleetwood and 99flhr like this.

  10. #9
    Dave295 is offline Cadillac Owners Member
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    Re: Putting Cadillac on Blast

    My dealer Arnie Bauer in Matteson, IL (maintenance) and Steve Foley in Northbrook, IL (purchase) have both given me top notch service. You should shop around and try another dealer and threaten to give them a bad review on the Cadillac survey you receive. Cadillac is cracking down on bad service providers, they know if people are paying for increasingly expensive Cadillac brand they do not want chevy service
    bluefleetwood likes this.

  11. #10
    Koooop's Avatar
    Koooop is offline Cadillac Owners Master
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    Quote Originally Posted by Dave295
    My dealer Arnie Bauer in Matteson, IL (maintenance) and Steve Foley in Northbrook, IL (purchase) have both given me top notch service. You should shop around and try another dealer and threaten to give them a bad review on the Cadillac survey you receive. Cadillac is cracking down on bad service providers, they know if people are paying for increasingly expensive Cadillac brand they do not want chevy service
    I see no reason to take a shot at Chevy. On the incredibly rare occasion that my Chevy went to the dealer, Connell Chevrolet has provided outstanding service.

  12. #11
    Dave295 is offline Cadillac Owners Member
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    Re: Putting Cadillac on Blast

    Quote Originally Posted by Koooop View Post
    I see no reason to take a shot at Chevy. On the incredibly rare occasion that my Chevy went to the dealer, Connell Chevrolet has provided outstanding service.
    I apologize, I meant no offense to chevy they make great vehicles (I owned a few myself), but I do expect better service from the GM division that is competing with BMW and Mercedes. I think they should at least match the other companies that are in the luxury segment. If im paying for refinement, please provide it both in the car and the way it is serviced.

  13. #12
    Koooop's Avatar
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    The Cadillac lounge is certainly more comfortable, it should be since I've spent so more time there.
    bluefleetwood likes this.

  14. #13
    hauler's Avatar
    hauler is offline Cadillac Owners Enthusiast
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    Re: Putting Cadillac on Blast

    Quote Originally Posted by Dave295 View Post
    I apologize, I meant no offense to chevy they make great vehicles (I owned a few myself), but I do expect better service from the GM division that is competing with BMW and Mercedes. I think they should at least match the other companies that are in the luxury segment. If im paying for refinement, please provide it both in the car and the way it is serviced.
    I agree with the idea of better service at upscale brands, but all the Chevy dealers here provide superior service and ambiance at their dealerships. I guess that they just try harder, because there are more of them for customers choose from.

  15. #14
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Re: Putting Cadillac on Blast

    Quote Originally Posted by Koooop View Post
    The Cadillac lounge is certainly more comfortable, it should be since I've spent so more time there.
    Mine isn't. Claude Nolan Cadillac has a terrible lounge.

  16. #15
    wcthunder's Avatar
    wcthunder is offline Cadillac Owners Fanatic
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    Re: Putting Cadillac on Blast

    Did you try us? There's a lot of experience here. My dealerships treat me with courtesy and respect. Yea, I just got done with a little issue with one of my Cadillac dealerships (more of an inconvenience), but it was resolved.

    "I treat people like wanted to be treated"....HUMMMM....or is it "People treat me like I treat them"?

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