2012 cts passenger side mirror has a mind of its own
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2008-2013 Cadillac CTS General Discussion Discussion, 2012 cts passenger side mirror has a mind of its own in Cadillac CTS Second Generation Forum - 2008-2013; Searched around a bit and didn't find any threads in CTS about this but this past week, when I go ...
  1. #1
    arw1510 is offline Cadillac Owners Enthusiast
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    2012 cts passenger side mirror has a mind of its own

    Searched around a bit and didn't find any threads in CTS about this but this past week, when I go out of park, my passenger side mirror decides to go where ever it wants. Sometimes is straight down, or up, or all the way outwards. I've reprogrammed the memory a few times and that hasn't helped. Any way to override it before I get it to the dealer? Can I pull a fuse that controls the mirror motors or anything? Its driving me nuts!

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    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Re: 2012 cts passenger side mirror has a mind of its own

    Maybe your manual will show in the fuse box which fuse controls that. Pull the fuse and get her to the dealer. Presume you still have B2B.

  4. #3
    arw1510 is offline Cadillac Owners Enthusiast
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    Re: 2012 cts passenger side mirror has a mind of its own

    made an appointment for feb 3rd, and of course this week it stopped doing it. along with the squeaking drivers seat for the 3rd or 4th time now.

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    tinman's Avatar
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    Re: 2012 cts passenger side mirror has a mind of its own

    Nest time make a video of it for proof to show to your service adviser.

  6. #5
    somedaycts is offline Cadillac Owners Fanatic
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    Re: 2012 cts passenger side mirror has a mind of its own

    Quote Originally Posted by tinman View Post
    Nest time make a video of it for proof to show to your service adviser.
    What tinman said. It was hard for the dealer to refute video proof of intermittent issues with my car.

  7. #6
    arw1510 is offline Cadillac Owners Enthusiast
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    That's a good idea. It was acting up on my way home from work today so its back again.

  8. #7
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    Jagillac is offline Cadillac Owners Fanatic
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    I had a similar problem. When I would start the car my mirror would go up or down when it felt like it. Out of my preset. So I would move it say down if it went up and maybe a week or so later it would go down future when I started the car so I would move up and reset the preset. Guess what eventually it would go up further again I realized it would go up or down how ever much I changed it last. Took two tries to get to a mechanic that understood what I was saying and they just replaced the whole mirror for me because it is one unit. Needless to say, problem solved.

  9. #8
    Cadillac Cust Svc's Avatar
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    Re: 2012 cts passenger side mirror has a mind of its own

    Quote Originally Posted by arw1510 View Post
    made an appointment for feb 3rd, and of course this week it stopped doing it. along with the squeaking drivers seat for the 3rd or 4th time now.
    Hello arw1510,

    I agree with tinman that a video of the concern would be a great way to show your dealership the concern you are experiencing. Please keep us updated on the 3rd as to how your appointment goes and please feel free to private message us if you would like any assistance in working with the dealership.

    Gregory W.
    Cadillac Customer Care

  10. #9
    arw1510 is offline Cadillac Owners Enthusiast
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    Did it again. And this time I have a 35 second video of it "dancing". If that's not proof enough I don't know what is.

    Rescheduled appt bc of snow. Goes in on the 17th

  11. #10
    HurstGN is offline Cadillac Owners Enthusiast
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    Re: 2012 cts passenger side mirror has a mind of its own

    I'd like to see the video. Between now and the 17th, take video every time it happens.

    arw1510: Here's a video of it happening.

    SA: That's nice, we'll look at it.

    arw1510: Here's another video of the same problem.

    SA: Uh huh.

    arw1510: Here's another one, this one's really good.

    SA: Is that the Macarena?

    arw1510: Yea, and after 8 pm it does the Cha-Cha. Can you fix this please?

    SA: Of course we will. After 8 pm your mirror should be doing the Tango. We'll get this fixed right away!


  12. #11
    arw1510 is offline Cadillac Owners Enthusiast
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    Re: 2012 cts passenger side mirror has a mind of its own

    hahaha, thats exactly whats gonna happen. But if they dont fix this and the seat right this time they wont be happy

  13. #12
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    Re: 2012 cts passenger side mirror has a mind of its own

    Quote Originally Posted by arw1510 View Post
    Did it again. And this time I have a 35 second video of it "dancing". If that's not proof enough I don't know what is.

    Rescheduled appt bc of snow. Goes in on the 17th
    Hello arw1510,

    Thanks for keeping us updated! I will be sure to be on the lookout for your update on the 13th. I am also glad to hear that you got a good 35 second video of this concern. Hopefully it will help the dealership with addressing the concern. If you would like our assistance in working with the dealership as well, please feel free to private message us as well.

    Gregory W.
    Cadillac Customer Care

  14. #13
    arw1510 is offline Cadillac Owners Enthusiast
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    Figures. Dealer couldn't replicate the mirror issue. He didn't give a hoot that I had a video of it.

    They lubed the seat tracks. And guess what. The drivers seat is still squeaking. Going back again tomorrow morning for the seat for the 5th time.

    And I'm sure that the mirror will happen again. Just a waiting game.


    Is it worth going through caddy customer service and having the dealer not like me?

  15. #14
    tinman's Avatar
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    Re: 2012 cts passenger side mirror has a mind of its own

    Yes. And I believe you also need to find a competent, caring dealer.

  16. #15
    arw1510 is offline Cadillac Owners Enthusiast
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    Re: 2012 cts passenger side mirror has a mind of its own

    Quote Originally Posted by tinman View Post
    Yes. And I believe you also need to find a competent, caring dealer.

    Easier said than done. There's only two dealers relative to work. One of which is whom im dealing with where i bought the car. The place that I like is far away, and I can only drop the car on monday mornings and pick it up friday nights, so they dont want to give me a rental for the whole week, nor do they want to be fixing a problem another dealer caused. So once this weather stops, I can probably leave it there for a week and take out the rwd 04 cts and get it fixed finally.

    And within the next 3 or 4 months I have to decide on an extended warranty or not.

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