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Thread: Front Suspension Noise

  1. #1
    papanots's Avatar
    papanots is offline Cadillac Owners Member
    Automobile(s): 2010 CTS
    Join Date
    Nov 2010
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    41

    Front Suspension Noise

    Over the last 6 months, I hear a clunking noise coming from the front suspension when I drive over bumps and cracks. I took the car to mydealer to check things out back in September and they said all was fine. Shocks, bushings etc. Well, they obviously did not check it under load or go for a test drive because it has gotten worse the last month (probably due to the cold weather coming in). It has gotten to the point whereby I sometimes actually feel the rattle from under the car. Anyone had this happen to them? I'm thinking because my car is almost out of the base warranty, the dealer wants to limit the repairs.

    Thanks! - Papanots


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  3. #2
    Join Date
    Dec 2011
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    123
    I have exactly the same problem, took it 3 times to my local dealer and nothing they say everything is ok. The noise just keeps coming from under the car. Will take it in today to another dealer. SUCKS !!!!!

  4. #3
    HR-cts is offline Cadillac Owners Fanatic
    Automobile(s): 2012 CTS4 wagon 3.6
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    Ontario
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    Re: Front Suspension Noise

    Rush it back to the dealer - maybe a different one - before the warranty expires.
    Insist that they take it for a test drive.
    Make sure that the Work Order CLEARLY states the problem, and in case they still say it's alright that it says they couldn't find the problem...just in case you ever have to go back or contact GM.

    Dealers do not necessarily want to "limit the repairs" when the car is under warranty. It works to their advantage to find every problem and repairing it - by invoicing GM!

    I got a feeling it could be the tie rods, but the mechanic needs to go through all the usual suspects with a fine-tooth comb, not just eyeball it from a distance.

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    Quote Originally Posted by eborunda View Post
    I have exactly the same problem, took it 3 times to my local dealer and nothing they say everything is ok. The noise just keeps coming from under the car. Will take it in today to another dealer. SUCKS !!!!!
    So, did they tell you what the clunking noise is?
    If not, imo, they have failed at their job.

    Clunking noises are NOT normal; something is hitting something that it should not. You need to find a different garage.
    Also, see my reply above.

  5. #4
    C "T" ess's Avatar
    C "T" ess is offline Cadillac Owners Connoisseur
    Automobile(s): 2015 ATS Performance Coupe 2.0T
    Join Date
    May 2007
    Location
    Tampa,FL
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    2,773

    Re: Front Suspension Noise

    Someone earlier stated they had a similar problem that turned out to be incorrectly positioned exhaust hangers in the area of the CATS. Might want to ask the dealer about a possible TSB on that subject.

  6. #5
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,711

    Re: Front Suspension Noise

    Quote Originally Posted by papanots View Post
    Over the last 6 months, I hear a clunking noise coming from the front suspension when I drive over bumps and cracks. I took the car to mydealer to check things out back in September and they said all was fine. Shocks, bushings etc. Well, they obviously did not check it under load or go for a test drive because it has gotten worse the last month (probably due to the cold weather coming in). It has gotten to the point whereby I sometimes actually feel the rattle from under the car. Anyone had this happen to them? I'm thinking because my car is almost out of the base warranty, the dealer wants to limit the repairs.

    Thanks! - Papanots
    Hello papanots,

    I am sorry to hear that you are experiencing this noise coming from the front suspension when you are driving over bumps and cracks. I would suggest taking a test drive with someone from the dealership so you can demonstrate this concern for the representative at the dealership or doing this with another dealership in your area. Please keep us updated and don’t hesitate to reach out to Laura or myself if you have any questions or concerns.

    Gregory W.
    Cadillac Customer Care

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    Quote Originally Posted by eborunda View Post
    I have exactly the same problem, took it 3 times to my local dealer and nothing they say everything is ok. The noise just keeps coming from under the car. Will take it in today to another dealer. SUCKS !!!!!
    Hello eborunda,

    I apologize that you are experiencing this concern as well. Did you have a chance to take your vehicle to another dealership today as well as test drive it with someone from the dealership?

    Gregory W.
    Cadillac Customer Care


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