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Thread: 2013 Warning Light

  1. #16
    mnmjack's Avatar
    mnmjack is offline Cadillac Owners Member
    Automobile(s): 2014 SRX Luxury Glacier Blue Metallic; Lt. Titanium/Ebony
    Join Date
    Jul 2013
    Location
    Macomb, Illinois
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    63
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    Re: 2013 Warning Light

    The dealership scheduled me for a Thursday morning slot. Hopefully they will be able to fix the issue. Unfortunately this means I will have had to deal with this problem for over 2 weeks, which I feel is too long to go without airbags. The dealership and Cadillac had better be ready for my satisfaction survey to have some answers which will be less than "Completely Satisfied," which they told me was the ONLY answer they would accept!

    Mike


  2. #17
    hauler's Avatar
    hauler is offline Cadillac Owners Enthusiast
    Automobile(s): 2013 Sportwagon 18.2city 28hwy 25hwy AC on
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    Re: 2013 Warning Light

    I'm still very nervous about driving the car with no airbags, but figure if it's my time to go, I can't stop the reaper anyway!
    Mike
    IMO air bags are overrated. If you wear a shoulder harness, you are well protected. I have never had a bag deploy, even in my Equinox, which took almost $9000 in front end damage when a lady pulled out of a parking lot right in front of me. But hey, I'm old school. I had to install seat belts in my first new car in 1961, and 5 years later they saved my life when a drunk whacked that car head on.

  3. #18
    The_Judge's Avatar
    The_Judge is offline Cadillac Owners Connoisseur

    Automobile(s): '11 CTS 3.6 Premium, Black on Black, 19" Summer Tire Package
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    Re: 2013 Warning Light

    One thing to keep in mind: if electronics are going to fail, they usually do so in the first few weeks of use. If you make it past that, they're probably going to work properly for a long time unless something unusual happens to them, and all electronics have a small percentage of failure, none are perfect, none last forever.

  4. #19
    Join Date
    Mar 2010
    Location
    Detroit, USA
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    12,711

    Re: 2013 Warning Light

    Quote Originally Posted by mnmjack View Post
    The dealership scheduled me for a Thursday morning slot. Hopefully they will be able to fix the issue. Unfortunately this means I will have had to deal with this problem for over 2 weeks, which I feel is too long to go without airbags. The dealership and Cadillac had better be ready for my satisfaction survey to have some answers which will be less than "Completely Satisfied," which they told me was the ONLY answer they would accept!

    Mike
    Hello Mike,

    I am happy to see that they scheduled you an appointment for Thursday morning. I apologize that you have not been completely satisfied with the service you have received. If there is anything Laura or I could do to assist you with this concern, please private message us. Thank you for your continued updates. I look forward to your update on Thursday as well. Thank you very much for your time.

    Gregory W.
    Cadillac Customer Care

  5. #20
    mnmjack's Avatar
    mnmjack is offline Cadillac Owners Member
    Automobile(s): 2014 SRX Luxury Glacier Blue Metallic; Lt. Titanium/Ebony
    Join Date
    Jul 2013
    Location
    Macomb, Illinois
    Age
    63
    Posts
    30

    Re: 2013 Warning Light

    Update:

    After waiting several days for the appointment, the nearest dealer installed a new sensor and reprogrammed the computer yesterday morning. The warning light is not on any more and hopefully I have air bags again! Thanks for all the comments and suggestions.

    Mike

  6. #21
    Join Date
    Mar 2010
    Location
    Detroit, USA
    Posts
    12,711

    Re: 2013 Warning Light

    Quote Originally Posted by mnmjack View Post
    Update:

    After waiting several days for the appointment, the nearest dealer installed a new sensor and reprogrammed the computer yesterday morning. The warning light is not on any more and hopefully I have air bags again! Thanks for all the comments and suggestions.

    Mike
    Hello Mike,

    I am glad the dealer was able to install a new sensor and reprogram the computer for your vehicle. I hope everything runs properly for you now and you can enjoy your CTS! Don't hesitate to reach out to us if you ever have any questions or concerns.

    Sincerely,

    Laura M.
    Cadillac Customer Care

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