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2008-2013 Cadillac CTS General Discussion Discussion, Cadillac Transmissions Suck in Cadillac CTS Second Generation Forum - 2008-2013; And so does Claude Nolan Cadillac in Jacksonville, Florida. They do not know how to fix a transmission - not ...
  1. #1
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Cadillac Transmissions Suck

    And so does Claude Nolan Cadillac in Jacksonville, Florida. They do not know how to fix a transmission - not once, not twice. Strike three, you're out.

    And to GM Customer No-Service, for crying out loud, what does it take to get a NEW transmission? You can't repair this one once OR twice. Why do I have to put up with this gross incompetence?

    And I should call the tow truck? And I should get my own ride to the dealer? And I am the one who should be totally inconvenienced because of your poor repair work? Impressive responses from the Service Manager at Claude Nolan Cadillac in Jacksonville.

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  3. #2
    MoFex's Avatar
    MoFex is offline Cadillac Owners Connoisseur
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    Re: Cadillac Transmissions Suck

    tinman,
    did the transmission failed 3rd time? Really? If this is the case you really deserve a new one. And of course a better Cadillac dealer, that's for sure.....

  4. #3
    tinman's Avatar
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    Re: Cadillac Transmissions Suck

    Unbelievable.

    My daughter was with her 2 year old and was driving her mom-in-law to the airport an hour ago. She called me as she was worried. She told me the engine was at 6000 rpm and it "sounded like it needed to shift". Well, yeah. She made it to my office thankfully. It has no reverse.

  5. #4
    RAB's Avatar
    RAB
    RAB is online now Cadillac Owners Connoisseur
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    Re: Cadillac Transmissions Suck

    Absolutely unbelievable and completely unacceptable. Shame on the dealership as well as GM/Cadillac customer service.
    Tinman, do these 3 strikes now allow for the lemon law to intervene in your situation? IMO at this stage the dealership and/or GM needs to buy your car back.

  6. #5
    tinman's Avatar
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    Re: Cadillac Transmissions Suck

    Florida lemon law has expired for my car.

  7. #6
    Tbbt is offline Cadillac Owners Enthusiast
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    Re: Cadillac Transmissions Suck

    tinman,

    I'm really sorry to hear this! No one, especially a dedicated CTS spokesperson should be put through this!

    Laura, where are you? This transmission needed to be replaced with a new one! Not a poorly rebuilt one by a tech who doesn't know what they are doing!!!!!!!!!!!!!!

    Will your CTS make it through the front windows? LOL

    Seriously, I would be looking for a new dealer for future service. What a bunch of Bozo's!

    Marv

  8. #7
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    Re: Cadillac Transmissions Suck

    Incredible! I think they should give you a whole new car.

  9. #8
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by The_Judge View Post
    Incredible! I think they should give you a whole new car.
    Seriously, at this point it's beyond belief! Back in high school I blew out the tranny on my mom's '94 Deville, and the Caddy dealership flew in a brand new tranny from Detroit and replaced it, no questions asked, under our extended CPO warranty. Gave us a brand-new '00 Deville as a loaner for two weeks. THAT'S Cadillac Style.

  10. #9
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    Quote Originally Posted by tinman
    Unbelievable.

    My daughter was with her 2 year old and was driving her mom-in-law to the airport an hour ago. She called me as she was worried. She told me the engine was at 6000 rpm and it "sounded like it needed to shift". Well, yeah. She made it to my office thankfully. It has no reverse.
    Unbelievable and unacceptable!

  11. #10
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    Re: Cadillac Transmissions Suck

    tinman,

    I located the Service Request that was sent to your District Specialist and can understand why you're upset. Do I understand correctly that the third repair attempt resulted in a failed transmission?

    Sarah (Assisting Laura)
    Cadillac Customer Care

  12. #11
    Leaf 68 is offline Cadillac Owners Member
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by Cadillac Cust Svc View Post
    tinman,

    I located the Service Request that was sent to your District Specialist and can understand why you're upset. Do I understand correctly that the third repair attempt resulted in a failed transmission?

    Sarah (Assisting Laura)
    Cadillac Customer Care
    Cadillac needs to get their act together here..before they start losing repeat customers on this site!

  13. #12
    tinman's Avatar
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by Cadillac Cust Svc View Post
    tinman,

    I located the Service Request that was sent to your District Specialist and can understand why you're upset. Do I understand correctly that the third repair attempt resulted in a failed transmission?

    Sarah (Assisting Laura)
    Cadillac Customer Care
    Yes, Sarah, this is the third time this transmission has died. And, let me add, this is the third time this transmission has died within two months! I will understate with this comment: I am extremely disappointed.

  14. #13
    MoFex's Avatar
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    Quote Originally Posted by Leaf 68

    Cadillac needs to get their act together here..before they start losing repeat customers on this site!
    I second that. I'm the first time Cadillac/GM customer and based on my experience and others on this site I think I will look somewhere else.

    Where is this famous Cadillac service? I guess it is just a myth....designed by GM corporate PR to look good on Internet....

  15. #14
    tinman's Avatar
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    Re: Cadillac Transmissions Suck

    Marv, your comment was dead on. My trans had no reverse, but it would go forward. It would go 50 @ 6000 rpm, but it would go forward. Talking with the guys at work the front windows of my dealership, Claude Nolan Cadillac, those same front windows DID come into the conversation.

  16. #15
    MoFex's Avatar
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    Quote Originally Posted by tinman

    Yes, Sarah, this is the third time this transmission has died. And, let me add, this is the third time this transmission has died within two months! I will understate with this comment: I am extremely disappointed.
    Tinman
    I really feel for you. What a crapy Cadillac customer service. And the dealer needs to be named and "advertised" on
    Internet. They really deserve it! Everybody needs to avoid their service department!

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