wow, hope everything works out for you man. customer service is so bad these days and seems to go downhill at every turn. i had a good trust worthy mechanic but sadly he passed away years ago. i'm still looking to find one who won't screw me sideways.
In the old days, manufacturers had field reps that would visit dealerships to approve these high dollar repairs. Today they've mostly been eliminated due to the costs. I used to be one many years ago.
I've got a 2011 CTS and live on Amelia Island. This may not help you because of your location, but I took my CTS to Ron Anderson Buick on A1A between Yulee and Fernandina for warranty work on the climate control system. They did a good job...fixed the problem and kept me informed.
For an uneducated guess, since Cadillac will not allow a "newly remanufactured" transmission to be installed on the first or second try because the cost of the transmission (or insert your part/repair name here), then the dealer has no choice but to throw labor at it. Maybe if you throw enough dog poop on the wall it will stick. Translated, maybe if you throw enough time at it, according to the manual, you might get it repaired correctly.correctly.correctly.
Put your best mechanic on it who has some cognitive skills and hope the poor bastard who owns the car doesn't have it towed back in. Meanwhile, if you beat the hours in the manual so you actually make a profit on it, whether or not you know wtf you are doing, then hooray! The dealer makes money.
One man's opinion.
This is why I lease.
The only marquee I'd consider actually buying, would probably be Lexus. I absolutely love my CTS and think it is the nicest car on the road by a long shot, but I'd still only lease it. Relieves a lot of worry and stress for me.
I received a follow up call from someone at "GM Executive Headquarters" (who I think is a third party service). Regardless, they asked me, "How was my dealer"? Since I had my car in there numerous times, what "extras" did they throw at me?
My answer was, "They went out of their way to do nothing".
He went, "Oh".
I added, "Remember we are here in Florida. Their customer lounge doesn't even offer a bottle of water. You have to find a small styrofoam cup and get a drink of tap water". I then hear him typing.
He offered this: GM will pay one car payment for me or they will offer some type of "Component Coverage Letter".
I own my car outright, so I took the Letter. I will see what that actually amounts to, if anything, but at least they tried to make amends. When I receive this Letter I will follow up.
Well I hope that is the end of your troubles if you decide to keep her!
Thank you, OMG. Me too. I do love my car, but if the right thing came along then I would sell her. Still thinking of my Dads Lexus 460 as a Daily Driver and getting a new Porsche Cayman S. All it takes is money, a capitalist tool that I don't have enough of. As we all know, we never have enough tools!
Yea some Cadillac dealers like McGuires in Newton NJ is something you would expect to be selling used Yugos. A dump.
But Royal Cadillac not too far and where I bought is what a Cadillac dealership should be like.
This should be my final followup for this thread.
I received a letter from Cadillac today. It is a "Component Coverage Letter" where Cadillac has stepped up to the plate (it is All-Star time, isn't it?). They will cover my Transmission and associated items pertaining to the transmission itself up to 111,000 miles or 4 years. It is transferable to any other owner of this vehicle.
They have done the right thing (finally). I do appreciate that.