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2008-2013 Cadillac CTS General Discussion Discussion, Cadillac Transmissions Suck in Cadillac CTS Second Generation Forum - 2008-2013; Originally Posted by tinman Mark I'm not sure what other GM models may have the same drive train/engine/ transmission/ awd ...
  1. #46
    99flhr is online now Cadillac Owners Enthusiast
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by tinman View Post
    Mark

    I'm not sure what other GM models may have the same drive train/engine/ transmission/ awd setup as our Cadillac's do. If you go to a non Cadillac dealer I would make sure your dealer is familiar with it. Good luck. Let us know.

    Paul

    BMW uses this same GM French built tranny, call them perhaps they`ll fix it.

  2. #47
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    RAB
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by tinman View Post
    Hmmmm. How about that last definition? Spot on, but I know Cadillac won't be asking me.

    Thanks for schooling us RAB.
    Tinman, just tried to send you a PM, but unable to because your message bank is full. Can you clear some space.

  3. #48
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    Re: Cadillac Transmissions Suck

    All clear.

  4. #49
    Doublems is offline Cadillac Owners Member
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    Re: Cadillac Transmissions Suck

    All Clear

  5. #50
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by tinman View Post
    Try your dealer. Hopefully they have good employees and the dealership gives a damn. GM doesn't seem to truly care. They will give the impression they care , but in the end it's about the bottom line and not their customers. For a second opinion ask CTSCHICK.
    Hahaha

  6. #51
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    Truthfully it really is beginning to sound and look like the messages from customer service are generated by a machine, or a banana trained chimp, my apologies if I'm wrong, I have had good luck ( knock on wood) with GM service however, and know that there is more than likely corporate and legal limits to what GM is allowing them to say and do, .... Do remember what happened to the last customer service rep.

    Maybe she got to envolved?????

    Also you have to remember that the dealerships are in all reality franchises of GM. They spend a lot of money with GM , however NOTHING gets paid WITHOUT THE CUSTOMER. GM seriously needs to set some ground rules for there outlets. Featuring dealers who CAN afford to extend proper courtesy and service.
    C "T" ess likes this.

  7. #52
    Doublems is offline Cadillac Owners Member
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    Re: Cadillac Transmissions Suck

    Hahaha? My experiences with GM dealers in Ontario has always been positive. Having no experience with dealers in the U.S. you may be right to chuckle, snicker or even lol.

  8. #53
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by BlueAngel#07 View Post
    Truthfully it really is beginning to sound and look like the messages from customer service are generated by a machine, or a banana trained chimp, my apologies if I'm wrong, I have had good luck ( knock on wood) with GM service however, and know that there is more than likely corporate and legal limits to what GM is allowing them to say and do, .... Do remember what happened to the last customer service rep.

    Maybe she got to envolved?????

    Also you have to remember that the dealerships are in all reality franchises of GM. They spend a lot of money with GM , however NOTHING gets paid WITHOUT THE CUSTOMER. GM seriously needs to set some ground rules for there outlets. Featuring dealers who CAN afford to extend proper courtesy and service.
    Laura from Customer Service here is an actual person she called me last Wed within minutes of starting her work day to help resolve my problem along with calling the dealership I was having a problem with.
    While also forwarding my case to a regional rep and ect.
    The rep contacted me Friday when Laura said she would even though it was a 4 day holiday weekend for most or some people and I wasn't honestly expecting it until Monday.

  9. #54
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    Quote Originally Posted by CTSCHICK

    Laura from Customer Service here is an actual person she called me last Wed within minutes of starting her work day to help resolve my problem along with calling the dealership I was having a problem with.
    While also forwarding my case to a regional rep and ect.
    The rep contacted me Friday when Laura said she would even though it was a 4 day holiday weekend for most or some people and I wasn't honestly expecting it until Monday.
    That's actually cool....not trying to offend.

  10. #55
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by BlueAngel#07 View Post
    That's actually cool....not trying to offend.
    No offence taken I just thought I would mention it.

    Now whether the dealership actually does what they say they are going to do is a different story

  11. #56
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by CTSCHICK View Post
    Laura from Customer Service here is an actual person she called me last Wed within minutes of starting her work day to help resolve my problem along with calling the dealership I was having a problem with.
    While also forwarding my case to a regional rep and ect.
    The rep contacted me Friday when Laura said she would even though it was a 4 day holiday weekend for most or some people and I wasn't honestly expecting it until Monday.
    Hi CTSCHICK,

    I am glad to hear the rep contacted you on Friday. I always try to help where I can. You know how to reach us in the near future if any other questions or concerns arise.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  12. #57
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    Re: Cadillac Transmissions Suck

    I have picked up my car late last week before our holiday. They put in a remanufactured transmission. So far I have made it through the weekend...but I never drove my car after I got it home and I still have not driven it today.

  13. #58
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by tinman View Post
    I have picked up my car late last week before our holiday. They put in a remanufactured transmission. So far I have made it through the weekend...but I never drove my car after I got it home and I still have not driven it today.
    Wow, although I think you should get a whole new one a rebuilt one from a plant is leagues better then one rebuilt by th monkey at your dealership who've probably rebuilt 3 the whole year (yours).

  14. #59
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    Re: Cadillac Transmissions Suck

    My rationale on the reman tran is that those who rebuild transmissions do it every day all day. Like you said, OMG, it wasn't rebuilt by a monkey who did it for 2 or 3 times in his lifetime
    MoFex likes this.

  15. #60
    Tbbt is offline Cadillac Owners Enthusiast
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by tinman View Post
    My rationale on the reman tran is that those who rebuild transmissions do it every day all day. Like you said, OMG, it wasn't rebuilt by a monkey who did it for 2 or 3 times in his lifetime
    Factory reman Transmissions are as good as new ones. They replace all wear parts and bearings, etc. They also have the equipment to fully test is before it's shipped to a dealer. As stated above, dealer techs are not rebuilding trans on a daily basis and do not have the equipment to fully test it prior to re-installing it in your car!

    Marv

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