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2008-2013 Cadillac CTS General Discussion Discussion, Cadillac Transmissions Suck in Cadillac CTS Second Generation Forum - 2008-2013; Originally Posted by RAB This entire screw up /storyline here is a sad reflection on the dealership, Cadillac customer service ...
  1. #31
    jeffc83's Avatar
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    Quote Originally Posted by RAB View Post

    This entire screw up /storyline here is a sad reflection on the dealership, Cadillac customer service and "the new" General Motors.
    GM is pricing the upcoming 2014 CTS to mimic the prices of the big boys (BMW, M-B, Audi, etc.), but the joke of it is GM/Cadillac is not even in the same league. Cadillac still has a long way to go when it comes to providing proper customer service.
    I guess you CAN'T teach an old dog new tricks when it comes to customer service.

    I'm glad you got your car back tinman.

  2. #32
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    Re: Cadillac Transmissions Suck

    I pick it up today. I am quite annoyed as I said before. I don't think I will invest in mods to this car, or even new wheels. When the opportunity arises I'm gone, but that could be a while. Extremely disappointed.

    I have received a couple of calls from Cadillac service followup. When I returned the calls after they left an initial message I never received a return call from them That tells me a lot about Cadillac.

  3. #33
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    Re: Cadillac Transmissions Suck

    I sure hope they get it right this time. I know it will take awhile to place your trust in the car again, but let's hope it's sooner than later.

  4. #34
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    Re: Cadillac Transmissions Suck

    Thanks, C"T"ess. One would be led to believe that with the installation of a new transmission and not a nasty old rebuild that failed twice then they should get it right.

  5. #35
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by tinman View Post
    Update:

    Received a call from my stealership. Three working days later my car is ready with a new transmission. Each time the morons had my car in before for the two transmission rebuilds they had it for over two weeks. Now, was it really more economical to rebuild the transmission each of those two times?

    I am not angry anymore. It is more of a feeling of, sigh, whatever. Disappointment in Cadillac, the marque and its Customer Service is what I guess it is.
    Hello tinman,

    I apologize for the transmission issues with your vehicle you had to deal with. I am sorry if customer service is not meeting your expectations both at the dealership and with Cadillac. If there is ever anything you would like to further discuss, don't hesitate to reach out to us.

    Regards,

    Laura M.
    Cadillac Customer Care

  6. #36
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by Cadillac Cust Svc View Post
    Hello tinman,

    I apologize for the transmission issues with your vehicle you had to deal with. I am sorry if customer service is not meeting your expectations both at the dealership and with Cadillac. If there is ever anything you would like to further discuss, don't hesitate to reach out to us.

    Regards,

    Laura M.
    Cadillac Customer Care
    Two weeks ago on Thursday, June 20, I received a call from Customer Service for a follow up call on Cadillac Concierge Service. I was in the middle of a meeting, so I asked him to call back the following Monday, June 24. He agreed to call around 10:30 AM. Never heard back.

    Monday at 5:48, Martin Gayton (sp) called from the GM Executive Offices, telephone number 855-880-1400 ext. 31095 called. I returned the call Tuesday morning around 9 AM. He was not available so I left a message pertaining to case 71-1198397689. He never called back.

    Why even try, Laura? You don't get any brownie points by not following through. Just the opposite, it show a lack of respect and concern.

  7. #37
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by tinman View Post
    Two weeks ago on Thursday, June 20, I received a call from Customer Service for a follow up call on Cadillac Concierge Service. I was in the middle of a meeting, so I asked him to call back the following Monday, June 24. He agreed to call around 10:30 AM. Never heard back.

    Monday at 5:48, Martin Gayton (sp) called from the GM Executive Offices, telephone number 855-880-1400 ext. 31095 called. I returned the call Tuesday morning around 9 AM. He was not available so I left a message pertaining to case 71-1198397689. He never called back.

    Why even try, Laura? You don't get any brownie points by not following through. Just the opposite, it show a lack of respect and concern.
    Hi tinman,

    I am sorry you have not made contact with your specialist on your case recently. I see they reached out to you on 07/01/13 and left a message. I was also able to find out they are scheduled to contact you later this evening, so please address any concerns when you make contact with your specialist. Keep me updated on this process and let me know that you have made contact.

    Regards,

    Laura M.
    Cadillac Customer Care

  8. #38
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    Re: Cadillac Transmissions Suck

    Later this evening? About 60 hours later from my phone call. This is what I call poor customer service, Laura. I would never return a phone call that late to any of my customers, even ones that I don't like.

    They have my work phone first and this is the 4th of July holiday.

  9. #39
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    Re: Cadillac Transmissions Suck

    Quote Originally Posted by tinman View Post
    Later this evening? About 60 hours later from my phone call. This is what I call poor customer service, Laura. I would never return a phone call that late to any of my customers, even ones that I don't like.

    They have my work phone first and this is the 4th of July holiday.
    Hello tinman,

    I understand your frustration with the situation and apologize you were not able to be in contact with anyone yet. When I said later this evening, I was meaning mid-afternoon, towards the end of the afternoon.

    Laura M.
    Cadillac Customer Care

  10. #40
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    RAB
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    Re: Cadillac Transmissions Suck

    Definitions anyone? Here's one:

    eve·ning
    /ˈēvniNG/

    Noun
    The period of time at the end of the day, usually from about 6 p.m. to bedtime.

    Adverb
    In the evening; every evening.

    Synonyms
    night - eve - eventide - even - vesper - nightfall


    Here's another one:

    lip service
    n.
    Verbal expression of agreement or allegiance, unsupported by real conviction or action; hypocritical respect: "Lip service continues to be paid to resolving regional conflicts, but there is no sense of urgency" (Henry A. Kissinger).

    n
    insincere support or respect expressed but not put into practice

    n.
    insincere profession of friendship, admiration, support, etc.; service by words only.

    n.
    an expression of agreement that is not supported by real conviction.

  11. #41
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    Re: Cadillac Transmissions Suck

    Hmmmm. How about that last definition? Spot on, but I know Cadillac won't be asking me.

    Thanks for schooling us RAB. Your definitions are right on and they are appreciated. Too bad Cadillac doesn't read Webster! Thanks for pointing those out.
    C "T" ess likes this.

  12. #42
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    Re: Cadillac Transmissions Suck

    I own a 2013 CTS 4 3.0. When I back up and then shift into drive the car gives a little shimmy. No noticeable noise but it is disturbing. The car only has 22,000 kms on it so I heading to my dealer to have it investigated.
    Has anyone else experienced this anomaly?

  13. #43
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    Re: Cadillac Transmissions Suck

    Try your dealer. Hopefully they have good employees and the dealership gives a damn. GM doesn't seem to truly care. They will give the impression they care , but in the end it's about the bottom line and not their customers. For a second opinion ask CTSCHICK.

  14. #44
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    Re: Cadillac Transmissions Suck

    Thanks for your input tinman. My local GM dealer where I bought it is not a Cadillac dealer but in the past with my other GM vehicles they have been great. Hopefully the Caddy dealer I go to will actually care and do the right thing.
    I am a retired GM worker and I know how their system works. I have extended warranty and I will push it to the limit.

    Mark

  15. #45
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    Re: Cadillac Transmissions Suck

    Mark

    I'm not sure what other GM models may have the same drive train/engine/ transmission/ awd setup as our Cadillac's do. If you go to a non Cadillac dealer I would make sure your dealer is familiar with it. Good luck. Let us know.

    Paul

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