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2008-2013 Cadillac CTS General Discussion Discussion, Dealership Tech rant or maybe I just expect to much out of people working on my car in Cadillac CTS Second Generation Forum - 2008-2013; Well the salesman who sold me the 2011 CTS is the owners twin brother he assured me my wifes SRX ...
  1. #61
    Surfstix is offline Cadillac Owners Fanatic
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Well the salesman who sold me the 2011 CTS is the owners twin brother he assured me my wifes SRX Moonroof/Sunroof will be fixed also her navigation issue and squealing serpentine belt whenever any type of moisture is in the air.We will see...This is a new dealer I just began using so I have to see how they operate.

  2. #62
    Guy.Seminerio is online now Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    What's the old dealer and new dealer

  3. #63
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Update
    My CTS should be done today it was supposed to be done Wed then going in to detail this morning and me picking it up when they are done.

    Beside what I mentioned about talking to Laura and her talking to the dealer and her giving me an email with an update with what it is going on and what I mentioned previously about talking to the service director.
    She also has a district specialist contacting me today even though I won't hold my breathe considering it is a Holiday weekend with most people having a 4 day weekend.
    So we will see what happens later.

  4. #64
    Surfstix is offline Cadillac Owners Fanatic
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Atlantic Cadillac is the absolute worst dealership I have ever been in,the new dealer is King Orouke.
    Quote Originally Posted by Guy.Seminerio View Post
    What's the old dealer and new dealer


    ----------

    CTSCHICK you are one patient woman after 2 shots at fixing it I just call GM and get a reference number and open a case after my 09 nightmare I don't give them too much rope anymore otherwise I'm the only one that gets hung.

  5. #65
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Picked up my CTS
    Any one notice anything wrong in this picture ??
    Keep in mind this car was thoroughly inspected by the service director or manager LOL at least I can laugh about this now.





    At least the Moon roof is 100% silent now or so far

    I just picked the car up and came back home 92 miles my b.f. was with me and inspected the interior while I was driving he noticed it before we even got out of the dealer parking lot and just said hell with it he will fix it.
    When I picked my car up neither even bothered to meet with me and it just gave me the We dont give a shit feeling like I was picking the car up from having an oil change.
    So I figured why bother with them.
    They did give me a full tank of gas and detail my car twice to make up for it I guess

    ----------

    Quote Originally Posted by Surfstix View Post
    CTSCHICK you are one patient woman after 2 shots at fixing it I just call GM and get a reference number and open a case after my 09 nightmare I don't give them too much rope anymore otherwise I'm the only one that gets hung.
    Laura from Customer service here opened a case for me Tuesday, Even though it was short notice She called me Wednesday morning to hear what was going on then called the dealership since my car was there already.
    While also having a regional rep contact me this morning and will be contacting me monday if she doesnt hear from me today.
    I have been through other problems with GM dealers with repair problems in the past locally which one owns the local Caddy dealer that involved me dealing with Gm customer service that is pretty much why I boycotted certain dealers close to me.
    I just thought it would be different going else where

  6. #66
    C "T" ess's Avatar
    C "T" ess is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    how could anyone miss the fact the the trim should go behind the weatherstrip. I think you are dealing with a bunch of idiots. Might as well deal with one closer to home.

  7. #67
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Quote Originally Posted by C "T" ess View Post
    how could anyone miss the fact the the trim should go behind the weatherstrip. I think you are dealing with a bunch of idiots. Might as well deal with one closer to home.
    Yep that is what I figure, If I am going to have to deal with constantly returning for improper repairs I might as well do it closer to me

  8. #68
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Sorry forgot to update this.

    Monday the Regional Rep called me just as she told me she would do Friday and followed up on if everything was repaired correctly and if my moon roof was quiet and ect.
    I told her about the B Pillar and ect and how my b.f. friend fixed it for me since it would be quicker and less of a hassle since this car is or hopefully was the only stress in my life

  9. #69
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    CTSCHICK, remember (and I know you do) that I have had three transmission failures within two months. That being said, I received a follow up call from someone at "GM Executive Headquarters" (who I think is a third party service). Regardless, they asked me, "How was my dealer"? Since I had my car in there numerous times, what "extras" did they throw at me?

    My answer was, "They went out of their way to do nothing".

    He went, "Oh".

    I added, "Remember we are here in Florida. Their customer lounge doesn't even offer a bottle of water. You have to find a small styrofoam cup and get a drink of tap water". I then hear him typing.

    He offered this: GM will pay one car payment for me or they will offer some type of "Component Coverage Letter".

    I own my car outright, so I took the Letter. I will see what that actually amounts to, if anything, but at least they tried to make amends.

    Hopefully they will reach out to you.

  10. #70
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Haha yeh I been there with transmissions whole different lengthy story lol

    I still have a bunch of GM surveys to fill out in my email box but I doubt a $hit storm will start after I eventually fill them out with my recent experiences.

    Either way I dropped all of my plans on buying an ATS Performance or Premium which if I would have stuck with my original plan I would either be waiting for one to built to my spec's or I would already have one.
    All this B.S. diverted my attention and took away my interest.

  11. #71
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Understood. Still, if an ATS Hatch or Wagon are offered I might be interested, but only after two model years are under their belts. I don't like being a beta tester.

  12. #72
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    And the Saga continues
    I have been waiting to see if my car is straightened out before taking a small vacation,
    Other than getting my b.f. to fix the B pillar trim I decided to wait on cleaning up after the last repair because there was still a few greasey finger prints.
    No more interior noise's and ect so I figured the last repair was good enough so I scheduled my short vacation and I decided to fully detail the interior and clean the couple finger prints with some Seltzer water.
    I go to clean the inside of my moon roof glass from the back seat and I look up and there is 2 scratches in the inside of my rear moon roof glass panel, The scratches are deep enough to catch my finger nails.
    I could never see them from the outside or from the front seat so I never noticed them until sitting in my back seat which was the first time I have sat in the back since the last repair.

    The Regional Rep told me to contact her if any future problems came up from the piss poor repairs so I did so earlier.

    Those M F'rs gave me the F'd up gift that keeps on giving.

    I already wasn't going back to that previous dealer Holman Cadillac of Mount Laurel N.J.

    I am pissed off more than I have been in years


    Picture below of the scratches


  13. #73
    Tbbt is offline Cadillac Owners Enthusiast
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Holy shite! Unbelievable!

    I know you are hot, I would be too. But, remember it's the lousy dealership and not Cadillac.

    Marv

  14. #74
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Yeh I am not blaming Cadillac yet anyways but it is a serious enough issue along with a consistent documented history of poor repairs and damage that it should be their problem and they should make sure it is taken care of.

    I am just going to cool down and wait and see what my Regional Rep has to say.

    The only good thing in my favor right now is from what my b.f. says is they don't have to take apart my interior again just to remove the moon roof glass panels.
    He said all they should have to do is remove the front glass panel then remove the rear glass panel, 4 screws in each panel to replace it, then reinstall and adjust the height of the glass panels to Gm spec then confirm everything works.

  15. #75
    Pdabs's Avatar
    Pdabs is offline Cadillac Owners Enthusiast
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    Have you owned the car since new?
    If not , is possible that it was caused by previous owner? Before you start pointing fingers, perhaps it's been there the whole time.

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