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2008-2013 Cadillac CTS General Discussion Discussion, Dealership Tech rant or maybe I just expect to much out of people working on my car in Cadillac CTS Second Generation Forum - 2008-2013; The inept repair is bad enough, where is the quality check the dealer is supposed to do before returning the ...
  1. #16
    C "T" ess's Avatar
    C "T" ess is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    The inept repair is bad enough, where is the quality check the dealer is supposed to do before returning the car to the customer. At the dealership I go to there is always the service manager or another designated person whose initials are on every repair line indicating that the service was performed and re-checked by a second set of eyes.

  2. #17
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    I don't think it would do any good unless the person doing the inspecting or checking things over actually went through the Gm service material to go back over what was done to a car to know what they are even looking for.

    How ever with just a cosmetic check over would have probably caught some of my complaints especially with the dirty finger prints and smudges on the interior along with lubrication drip marks on my driver side floor from where they lubed the seat.
    My passenger side A pillar interior panel being put back on wrong over top of the door weather stripping instead of behind it.
    It looks like the tech banged into my passenger side door panel right above the speaker, near the door lock/window switch bezel while removing the passenger seat I have a white dent through the material where it scuffed the black leather.

  3. #18
    Guy.Seminerio is online now Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    I happened to be on the cts forums for a different reason and this thread caught my eye. It's ridiculous. About a month ago I opened a thread on the STS-V forums you might find interesting. http://www.cadillacforums.com/forums...are-share.html. It tells the story and talks about how it was somewhat resolved. What you should expect when you drop your cadillac off at the dealer for service is that the people dealing with your car treat your car as you would treat your car. You should expect nothing less. This crap gets me so heated. Good luck.

  4. #19
    WEMTX is offline Cadillac Owners Member
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Quote Originally Posted by Cadillac Cust Svc View Post
    Hello C “T” ess and WEMTX,

    I apologize that you have had unsatisfactory interactions with our team. If you could provide me with your case number, or your name, VIN, and contact info in a private message, I would be more than happy to look into your case for you.

    Gregory W.
    Cadillac Customer Care
    This chat board will not let me go back as far as the complaint that i emailed to, I believe her name was Katie. I sent the info with my VIN and sent the info again when I still had no reply.
    I am most fortunate that I have probably the best Cadillac dealer around, Sewell.
    I find that the Cadillac Costomer Care on this board is of no value. I have also explained this to my dealer's GM.

  5. #20
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    I just sent an email to my Service adviser she is on vacation until next Monday.
    Like I said before I can wait because I only want to go back in when my passenger side seat frame comes in and they can have the opportunity to resolve this.


    I took better pictures today of all of my complaints for the email.
    This is just one example of why I am pissed off about this and this is just the Passenger side C pillar trim panel.

    As you can see in the picture on the left there is 2 couple inch long runs in the material along with a greasy finger print on the right.
    There is longer runs in the material of the actual headliner from being rubbed against something to cause them.


  6. #21
    tinman's Avatar
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Quote Originally Posted by C "T" ess View Post
    Good luck with customer care. Has anyone actually gotten help from them. As I have said before, I'm still waiting for my case number and call back. that was 6 months ago. I appreciate them being here but offering help is just lip service.
    I am also still waiting for my case number on my second transmission rebuild in one month. Cadillac Customer No-Service promised me that as well. To date...nothing.

    If it weren't for lip service we'd have no service at all.

    ----------

    Quote Originally Posted by Cadillac Cust Svc View Post
    Hello C “T” ess and WEMTX,

    I apologize that you have had unsatisfactory interactions with our team. If you could provide me with your case number, or your name, VIN, and contact info in a private message, I would be more than happy to look into your case for you.

    Gregory W.
    Cadillac Customer Care
    Gregory W., I read that you included "...your name, VIN, and contact info in a private message" and I find it ironic that you asked for CT"ess"'s Case Number, the one he never received (italics mine). And I am still waiting for my case number, too...

  7. #22
    Cadillac Cust Svc's Avatar
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Quote Originally Posted by tinman View Post
    I am also still waiting for my case number on my second transmission rebuild in one month. Cadillac Customer No-Service promised me that as well. To date...nothing.

    If it weren't for lip service we'd have no service at all.

    ----------



    Gregory W., I read that you included "...your name, VIN, and contact info in a private message" and I find it ironic that you asked for CT"ess"'s Case Number, the one he never received (italics mine). And I am still waiting for my case number, too...
    Hello Paul,

    I apologize for your frustration in waiting to hear from your District Specialist. We operate on business hours. After looking into your case again, I see your District Specialist is scheduled to contact you.

    Sincerely,

    Laura M.
    Cadillac Customer Service

  8. #23
    tinman's Avatar
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Thank you, Laura for telling me that. I guess the wheels of progress grind slowly.

    I work with a small company and when we need something done, we get it done. I am not used to the machinations of a large corporation and their multiple layers of bureaucracy.

    ----------

    Chick, I am posting a link to this thread on the "Tell me about your sunroof" thread.

  9. #24
    Cadillac Cust Svc's Avatar
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Quote Originally Posted by WEMTX View Post
    This chat board will not let me go back as far as the complaint that i emailed to, I believe her name was Katie. I sent the info with my VIN and sent the info again when I still had no reply.
    I am most fortunate that I have probably the best Cadillac dealer around, Sewell.
    I find that the Cadillac Costomer Care on this board is of no value. I have also explained this to my dealer's GM.
    Hello WEMTX,

    I am sorry your Email was never interacted with. Katie is no longer part of our team; we have been in the process of transitioning new customer service agent's which include myself and Gregory to the Cadillac forum. We do our best to help assist our customers and make contact with the appropriate people to further assist them if needed. If you would like to discuss any concerns or issues, please private message me and we can continue our interaction.

    Sincerely,

    Laura M.
    Cadillac Customer Service

  10. #25
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Quote Originally Posted by tinman View Post
    Thank you, Laura for telling me that. I guess the wheels of progress grind slowly.

    I work with a small company and when we need something done, we get it done. I am not used to the machinations of a large corporation and their multiple layers of bureaucracy.

    ----------

    Chick, I am posting a link to this thread on the "Tell me about your sunroof" thread.
    You are welcome Paul. Don't hesitate to reach out to us again, if there is ever additional questions or concerns.

    Sincerely,

    Laura M.
    Cadillac Customer Service

    ----------

    Quote Originally Posted by CTSCHICK View Post
    I just sent an email to my Service adviser she is on vacation until next Monday.
    Like I said before I can wait because I only want to go back in when my passenger side seat frame comes in and they can have the opportunity to resolve this.


    I took better pictures today of all of my complaints for the email.
    This is just one example of why I am pissed off about this and this is just the Passenger side C pillar trim panel.

    As you can see in the picture on the left there is 2 couple inch long runs in the material along with a greasy finger print on the right.
    There is longer runs in the material of the actual headliner from being rubbed against something to cause them.

    Hi CTSCHICK,

    I apologize for these marks left in your vehicle. I do see you Emailed your service advisor at your dealership, but she is out of office for another week. When you do make contact with her next week, if you would like my assistance throughout the process, please let me know. I can be contacted via private message where we can continue to interact and discuss any other questions or concerns you have.

    Sincerely,

    Laura M.
    Cadillac Customer Service

  11. #26
    jbdrags is offline Cadillac Owners Member
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    I feel all of your pain. Had my own experiences with horrible repair jobs from the dealer and getting no where with Cadillac customer service. You wonder why people keep buying. Good luck!!!

  12. #27
    CTSCHICK is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Figured I would update this.
    My service adviser came back from vacation yesterday and contacted me immediately after reading my email and viewing my pictures of my complaints.
    Along with forwarding them to the Service manage & director due to all of that.

    My Passenger side seat frame is in so I am dropping my CTS off on Friday and meeting with everyone now involved when I get there.
    My b.f. is going with me to take care of the technical stuff.

    Their response is They can not have me unhappy with my car and their service so we will see.
    Right now they think they can have their detailer detail the interior and clean it up after the other complaints with the moon rood & ect are taken care of.
    When the only way to take car of the runs in the material is to replace the trim.
    Along with detailing the exterior

    Other than that I have another ATS turbo reserved to drive while dealing with this so we will see how all of this ends up.

  13. #28
    tinman's Avatar
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    My advice: Have the time of your life in that ATS turbo!

  14. #29
    C "T" ess's Avatar
    C "T" ess is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    I'll never understand why you have to work so hard to get people to do their jobs. It baffles me.

  15. #30
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Re: Dealership Tech rant or maybe I just expect to much out of people working on my c

    Quote Originally Posted by C "T" ess View Post
    I'll never understand why you have to work so hard to get people to do their jobs. It baffles me.
    I have always said that whatever you do in life do it to the best of your ability.

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