Dropped Trans
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2008-2013 Cadillac CTS General Discussion Discussion, Dropped Trans in Cadillac CTS Second Generation Forum - 2008-2013; Took my car in two weeks ago to repair a hard shifting transmission. They took 10 days and found an ...
  1. #1
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Dropped Trans

    Took my car in two weeks ago to repair a hard shifting transmission. They took 10 days and found an internal leak. I picked it up on Thursday and have driven about 100 miles. Last night at 10:00 I left for the airport to get my wife (45 minute drive). As I drove out of the 'hood my tranny gave up the ghost. I coasted to a stop, said some choice words and had to leash up the dog and run the 3/4 mile home to find my wife's keys to her car (that was another p.i.t.a.). Now I have to install my tow ring that I built so the tow jockey doesn't screw up my car and deal with this whole mess all over.

    Not happy. Thanks for the rant.

    ----------

    OK, how do I remove the little cover plate on the bumper? Not a word in the manual!

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  3. #2
    popacork's Avatar
    popacork is offline Cadillac Owners Member
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    Re: Dropped Trans

    Pry the little door off with a small screwdriver. Nothing behind it on mine.

  4. #3
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Re: Dropped Trans

    Thanks. Upon closer inspection I saw where the screwdriver is inserted.

    30 minutes + on phone with Caddy Roadside Assistance and another 90 minutes (still) waiting for a tow truck.

  5. #4
    jeffc83's Avatar
    jeffc83 is online now Cadillac Owners Connoisseur
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    Quote Originally Posted by tinman
    Thanks. Upon closer inspection I saw where the screwdriver is inserted.

    30 minutes + on phone with Caddy Roadside Assistance and another 90 minutes (still) waiting for a tow truck.
    Hope the next visit goes better for you. Best of luck!

  6. #5
    Citabria's Avatar
    Citabria is offline Cadillac Owners Member
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    Quote Originally Posted by tinman
    Thanks. Upon closer inspection I saw where the screwdriver is inserted.

    30 minutes + on phone with Caddy Roadside Assistance and another 90 minutes (still) waiting for a tow truck.
    Good Luck Tinman

    It's so disappointing when the techs fail to fix it right the first time. Cadillac says they will get it right but they fail to realize the inconvenience they put their customers through with multiple trips to the dealer. Like an idiot I now own two, an 09 premium sedan and a 10 performance wagon. Last month I was at the dealer 4 times and will have another visit when they decide to fix my exhaust. I'm getting that special as I did with my Oldsmobile!

  7. #6
    tinman's Avatar
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    Re: Dropped Trans

    I just put my wagon on a flatbed. I went to install my tow hook and I have no female receiver!!! I am quite unhappy with Cadillac right now. To add insult to injury I talked with Cadillac customer lip service. "Give us your phone # if we get disconnected" so they can call me. We did get disconnected and of course no call back. I will call them a third time. I pity the fool I talk with. I need a car and a ride to work tomorrow.

  8. #7
    Citabria's Avatar
    Citabria is offline Cadillac Owners Member
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    Quote Originally Posted by tinman
    I just put my wagon on a flatbed. I went to install my tow hook and I have no female receiver!!! I am quite unhappy with Cadillac right now. To add insult to injury I talked with Cadillac customer lip service. "Give us your phone # if we get disconnected" so they can call me. We did get disconnected and of course no call back. I will call them a third time. I pity the fool I talk with. I need a car and a ride to work tomorrow.
    Unbelievable.......how does one not get totally upset.

    ----------

    Quote Originally Posted by Citabria

    Good Luck Tinman

    It's so disappointing when the techs fail to fix it right the first time. Cadillac says they will get it right but they fail to realize the inconvenience they put their customers through with multiple trips to the dealer. Like an idiot I now own two, an 09 premium sedan and a 10 performance wagon. Last month I was at the dealer 4 times and will have another visit when they decide to fix my exhaust. I'm getting that special as I did with my Oldsmobile!
    Oops. Meant to say say that special FEEL in an Oldsmobile!

  9. #8
    tinman's Avatar
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    Re: Dropped Trans

    So I called Cadillac No Service and asked for a car and /or a ride to work tomorrow. Their response was to have someone pick me up, drive 45 minutes to a rental agency, fill out paperwork and then drive 45 minutes home.

    No.

    I asked them to deliver a car. No. I asked them to pick me up in the A.M. No. I asked them to arrange a cab. No. I asked if they would pay for my cab ride to the dealer. And the response was, "They would submit to the website for a possible reimbursement".

    Superb Service from Cadillac Concierge Service. An absolute waste of over 90 elapsed minutes on the phone. I have received better service from AAA for a fraction of the cost numerous times.

    I will have to rethink my position with Cadillac.
    snofun3 and snofun3 like this.

  10. #9
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    Now that's Cadillac's top notch service we've all come to expect! (end sarcasm)

  11. #10
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    If you dropped the tranny twice in a month, I would really think of getting rid of it before your warranty expires.

  12. #11
    tinman's Avatar
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    Re: Dropped Trans

    Interesting you mentioned that.

    I do like this ride. I like a wagon. Now what? TSX wagon? Mercedes at $60k?

    If I get a NEW tranny now then I will rethink. Not happy with the French transmission.

  13. #12
    angelbones is offline Cadillac Owners Fanatic
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    Re: Dropped Trans

    Tinman, you've been a positive fixture on this forum since I joined over a year ago. We'd hate to lose you and your experience sounds dreadful. After that experience I would understand, but based on previous posts you seemed to like your CTS, and we'd hate to lose you, but sometimes you gotta do what you gotta do. As a fellow Floridian, I hope I don't have to go through the same thing. When I first got my car, I ran the battery down (I was filling my HDD and left the power on way too long) and couldn't open the door. My first experience with the Cadillac roadside assistance was actually pretty good and they came out right away to my home and took care of the problem. Do what you think is right for you, especially since your warranty may be running out soon, but maybe this experience with the Concierge was an anomaly, and if not get the wagon you want. I would suggest the Volvo, but I just read an article about the company's viability, so the Merc may be the best alternative.

  14. #13
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    Re: Dropped Trans

    Quote Originally Posted by tinman View Post
    Took my car in two weeks ago to repair a hard shifting transmission. They took 10 days and found an internal leak. I picked it up on Thursday and have driven about 100 miles. Last night at 10:00 I left for the airport to get my wife (45 minute drive). As I drove out of the 'hood my tranny gave up the ghost. I coasted to a stop, said some choice words and had to leash up the dog and run the 3/4 mile home to find my wife's keys to her car (that was another p.i.t.a.). Now I have to install my tow ring that I built so the tow jockey doesn't screw up my car and deal with this whole mess all over.

    Not happy. Thanks for the rant.


    ----------

    OK, how do I remove the little cover plate on the bumper? Not a word in the manual!
    Hello tinman,

    After reading this thread, I apologize for what you have experienced. I am sorry how you feel about Cadillac right now, I would be frustrated if I were in your position also. If you would like to discuss this further, please private message me. I would like to hear about your issues and experience and work towards a possible solution.

    Sincerely,

    Laura M.
    Cadillac Customer Service

  15. #14
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Re: Dropped Trans

    Angelbones, thanks for your kind words. I will give Cadillac the opportunity to redeem themselves. They will have ample opportunity to do such. No Volvo, thanks. Love a Merc E63, though! All it takes is money.

    I do enjoy my wagon. I have been seriously looking at rims, but I do believe that I will back off of that notion.

    Sigh, to be continued.

    ----------

    I will pm you later, Miss Laura. I am leaving to go to my dealer where they better have a Cadillac waiting for me.

  16. #15
    MoFex's Avatar
    MoFex is offline Cadillac Owners Connoisseur
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    Re: Dropped Trans

    tinman,
    i feel for you. it must be really frustrating......keep your spirit up, it is just a car....i just hope Cadillac does the right thing for you....
    tinman and tinman like this.

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