Rear Passenger Roof Leak - Page 2
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2008-2013 Cadillac CTS General Discussion Discussion, Rear Passenger Roof Leak in Cadillac CTS Second Generation Forum - 2008-2013; Originally Posted by Citabria Still beats the Kias I get! True that! That's sad......
  1. #16
    jeffc83's Avatar
    jeffc83 is online now Cadillac Owners Connoisseur
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    Quote Originally Posted by Citabria

    Still beats the Kias I get!
    True that! That's sad...

  2. #17
    pdx12cts is offline Cadillac Owners Member
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    Re: Rear Passenger Roof Leak

    A Chebbie? How generous. Aren't you driving a Cadillac? It's like when I order iced tea with some lemon. When the waitress brings me back a refill there is no lemon. Wait, didn't I order lemon with my drink? Didn't I drive in with a Cadillac?

    Sigh, rant.

    At least it is being taken care of. Don't park under trees. I try my best to avoid them.


    Well, its a Chevy dealership doing the work. Its where we bought the car, and the service manager there said they do the same work as any other GM dealership.
    The closest Cadillac dealer is in the next town, and the service department is not open after 5 or on weekends.
    Not to mention that Caddy dealer is a bunch of pretentious jerks. They treated us like crap the last time we were there, and I dont care to go back.
    Besides that, I really dont care what the loaner is to be honest. Just glad they gave us one.

  3. #18
    Cadillac Cust Svc's Avatar
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    Re: Rear Passenger Roof Leak

    Quote Originally Posted by pdx12cts View Post
    Well, its a Chevy dealership doing the work. Its where we bought the car, and the service manager there said they do the same work as any other GM dealership.
    The closest Cadillac dealer is in the next town, and the service department is not open after 5 or on weekends.
    Not to mention that Caddy dealer is a bunch of pretentious jerks. They treated us like crap the last time we were there, and I dont care to go back.
    Besides that, I really dont care what the loaner is to be honest. Just glad they gave us one.
    Hello pdx12cts,

    I am sorry to hear that you are not satisfied with the nearby Cadillac dealership. I see that your vehicle is being serviced under warranty at the Chevrolet dealership who provided you a loaner vehicle during the fix. Reach out to us if other issues or concerns arise!

    Sincerely,

    Laura M.
    Cadillac Customer Service

  4. #19
    tinman's Avatar
    tinman is offline Cadillac Owners Connoisseur
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    Re: Rear Passenger Roof Leak

    Quote Originally Posted by pdx12cts View Post
    Well, its a Chevy dealership doing the work. Its where we bought the car, and the service manager there said they do the same work as any other GM dealership.
    The closest Cadillac dealer is in the next town, and the service department is not open after 5 or on weekends.
    Not to mention that Caddy dealer is a bunch of pretentious jerks. They treated us like crap the last time we were there, and I dont care to go back.
    Besides that, I really dont care what the loaner is to be honest. Just glad they gave us one.
    Then getting a Chevy makes sense. I also agree, just give me a decent set of wheels to motor in while you have my ride. While I prefer a nice car, just give me wheels. I do have to say that when we go to the Audi dealer we get some nice wheels, ranging from an A4 to a Q5 and a Q7.

  5. #20
    jeffc83's Avatar
    jeffc83 is online now Cadillac Owners Connoisseur
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    Quote Originally Posted by tinman View Post

    Then getting a Chevy makes sense. I also agree, just give me a decent set of wheels to motor in while you have my ride. While I prefer a nice car, just give me wheels. I do have to say that when we go to the Audi dealer we get some nice wheels, ranging from an A4 to a Q5 and a Q7.
    Our local Lexus dealer offers fully loaded RXs as loaners. I too am satisfied I get a reliable loaner, even if it's not a car I'd prefer...

  6. #21
    pdx12cts is offline Cadillac Owners Member
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    Re: Rear Passenger Roof Leak

    Quote Originally Posted by Cadillac Cust Svc View Post
    Hello pdx12cts,

    I am sorry to hear that you are not satisfied with the nearby Cadillac dealership. I see that your vehicle is being serviced under warranty at the Chevrolet dealership who provided you a loaner vehicle during the fix. Reach out to us if other issues or concerns arise!

    Sincerely,

    Laura M.
    Cadillac Customer Service

    Sorry for the delayed response. We told the Chevy dealer we were going on a roadtrip, over the holiday weekend, so the service manager overnighted the parts and had the car repaired by Friday morning. Seems everything was done right, the leak is fixed. And everything is back to normal. They replaced the entire headliner and the pillar piece near the leak as well. They also checked the seats and carpet for water damage, none was found. Overall very pleased with the whole experience!

  7. #22
    Cadillac Cust Svc's Avatar
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    Re: Rear Passenger Roof Leak

    Quote Originally Posted by pdx12cts View Post
    Sorry for the delayed response. We told the Chevy dealer we were going on a roadtrip, over the holiday weekend, so the service manager overnighted the parts and had the car repaired by Friday morning. Seems everything was done right, the leak is fixed. And everything is back to normal. They replaced the entire headliner and the pillar piece near the leak as well. They also checked the seats and carpet for water damage, none was found. Overall very pleased with the whole experience!
    Hello pdx12cts,

    Thank you for updating me! I am happy to hear the dealership was so accommodating for you and that the leak is fixed. Glad to know you were pleased with the whole experience. I hope you continue to be satisfied with your vehicle and enjoy the CTS!

    Regards,

    Laura M.
    Cadillac Customer Service

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