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2008-2013 Cadillac CTS General Discussion Discussion, New 2013 NAV Disc Update - no problems/newer maps in Cadillac CTS Second Generation Forum - 2008-2013; Has anyone been able to purchase these DVD's anymore? i have been checking for MONTHS and it says out of ...
  1. #76
    mpanarella is offline Cadillac Owners Member
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    Has anyone been able to purchase these DVD's anymore? i have been checking for MONTHS and it says out of stock!!

  2. #77
    Cadillac Cust Svc's Avatar
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    Quote Originally Posted by mpanarella View Post
    Has anyone been able to purchase these DVD's anymore? i have been checking for MONTHS and it says out of stock!!
    Hello mpanarella,

    I am sorry you have been having an issue with being able to purchase a nav disc. Have you checked if your local Cadillac dealer has them in stock?

    Sincerely,

    Laura M.
    Cadillac Customer Care

  3. #78
    RippyPartsDept's Avatar
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    Dealers don't stock map DVDs (typically) ... they cost dealers the same price as the general public
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
    We offer all forum members deals on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
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  4. #79
    mpanarella is offline Cadillac Owners Member
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    yes I have checked and the gent is right... they dont carry

  5. #80
    RippyPartsDept's Avatar
    RippyPartsDept is offline Hi, I'm Chris - Please Read My Signature
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    2014 discs are probably just about to come out ... there is usually a gap in availability at the end of the cycle
    (unless there is low demand on the discs and they are over stocked... which doesn't appear to be the case here)
    Chris Heath (RippyPartsDept) is an ASE Certified GM Parts Consultant at
    Rippy is a Cadillac, Hummer, Saturn & Saab dealership - family owned and operated in Wilmington, NC since 1946
    We offer all forum members deals on parts and freight - e: parts@rippyautomotive.com ph: 800-RIPPY-22
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  6. #81
    mpanarella is offline Cadillac Owners Member
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    My hunt is still on - no discs anywhere and no one has an update on if a new map disc is coming out. Has anyone else heard anything?

  7. #82
    MaryF is offline Cadillac Owners Member
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    Not only did I just waste $200 on these update discs, after they failed they locked up and destroyed my entire Nav/DVD system. Now we cannot use the Nav, play DVDs at all, and I've been on hold for 45
    + minutes waiting for Tech support. I called the dealer and they said all they'd be able to do is reset the entire system, blowing out my entire Nav history and saved items. So . . . short answer, I spend $200, break a $3K entertainment system and end up needing to take a full day off work, drive 30 miles to the dealership just so I can get the DVD system working, after which I will have NO onboard nav system.

    Save your time and money--these products are garbage, and the service is DEPLORABLE!
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  8. #83
    tinman's Avatar
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    Hi Mary. Welcome to the forum.

  9. #84
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    I received my 2014 update and installed without a hitch in my 2012 V, took about 25 minutes.

  10. #85
    Merge's Avatar
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    Quote Originally Posted by 2012BlackBitch View Post
    I received my 2014 update and installed without a hitch in my 2012 V, took about 25 minutes.
    Only 25 min.? That's strange since every update I've done has taken 2 1/2 hours.

  11. #86
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    definitely no longer than 30, i was expecting longer, no where near 2 1/2 hours

  12. #87
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    Historically for all of us it has taken the full 2-1/2 hours. Are you certain you have 100% completed the update? Not to question you, it is just strange it only took you less than 1/2 hour. This includes all of the folks on the CTS-V forum as well.

  13. #88
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    i bought the 2014 update for, i think $149, i am getting old, but i know it wasnt 2+ hours, there may have been a touch of hyperbole in my initial statement (25-30 mins), but definitely not 2+.

  14. #89
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    I'd put the disc back in the drive to get the version #s and compare them to what you have installed (just don't press the update button press cancel).
    Also what does it say on the screen.. It usually states how long the update will take?

  15. #90
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    Re: New 2013 NAV Disc Update - no problems/newer maps

    Quote Originally Posted by 2012BlackBitch View Post
    ...i am getting old, but i know it wasnt 2+ hours, there may have been a touch of hyperbole in my initial statement (25-30 mins), but definitely not 2+.
    Are you sure you didn't have a little snooze while sitting there?

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