Steering wheel rubbing sound: - Page 3
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2008-2013 Cadillac CTS General Discussion Discussion, Steering wheel rubbing sound: in Cadillac CTS Second Generation Forum - 2008-2013; I actually recorded the noise on my cell phone and contacted the dealer through their website. I offered to send ...
  1. #31
    blankster is offline Cadillac Owners Fanatic
    Automobile(s): 2010 CTS Premium AWD 3.6 DI
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    Sep 2009
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    Chicago Area
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    351

    Re: Steering wheel rubbing sound:

    I actually recorded the noise on my cell phone and contacted the dealer through their website. I offered to send them the video via text or Email. The noise is very evident. I have not heard back from them yet. I requested an appointment for next Saturday. This morning it was a bit cooler and no noise. I'm hoping that the video will be sufficient as opposed to going there on a cool days and getting the response "cannot duplicate". My dealer has been pretty good (Patrick Cadillac) so I'm not expecting any issues. But if I do you will be hearing from me.

  2. #32
    Cadillac Cust Svc's Avatar
    Cadillac Cust Svc is offline Cadillac Customer Service
    Automobile(s): All Cadillac vehicles!
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    Re: Steering wheel rubbing sound:

    Quote Originally Posted by blankster View Post
    I actually recorded the noise on my cell phone and contacted the dealer through their website. I offered to send them the video via text or Email. The noise is very evident. I have not heard back from them yet. I requested an appointment for next Saturday. This morning it was a bit cooler and no noise. I'm hoping that the video will be sufficient as opposed to going there on a cool days and getting the response "cannot duplicate". My dealer has been pretty good (Patrick Cadillac) so I'm not expecting any issues. But if I do you will be hearing from me.
    Hi blankster,

    Thanks for posting this. The video should be able to help, as any physical evidence helps the technician. We are here to assist, and will be on the lookout for any messages from you.

    Sincerely,

    Laura M.
    Cadillac Customer Care

  3. #33
    blankster is offline Cadillac Owners Fanatic
    Automobile(s): 2010 CTS Premium AWD 3.6 DI
    Join Date
    Sep 2009
    Location
    Chicago Area
    Posts
    351

    Re: Steering wheel rubbing sound:

    The issue was repaired by the dealer - They replaced the steering rack under warranty. They even had the part in stock and provided a loaner car. Very pleased!

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