CadillacFAQ.com IMPORTANT thread

[dqw1]

Reed, sorry you have to go through this BS. My basic comment I submitted was that if GM can monitor our forums, why can't they get involved in a positive way?

[nxlr8]

I'm sure "someone" has saved all these Bulletin's...

They will ALWAYS be available... just might not be as easy to find

[The Tony Show]

*edited out*

[onebadcad]

Some stated that they do not agree, but understand GM's actions due to the documents are copyrighted. I would only agree if the following were done:

1) Each TSB is sent via certified letter or courier
2) Each owner is contacted via phone by Cadillac Assistance
3) GM provides an easy to navigate site which allows access to all TSBs

Pretty certain numbers one and two are not the current policy, as I have yet to receive a TSB and I purchased my V brand new in August 2004. Not sure about number three, as if so, it has never been promoted by GM. I am thankful to Reed and his site, as my alarm was inactivated by the factory, and due only to the information provided freely from Reed's site was the dealer able to know about the problem-I actually had to print the bulletin as the dealership had no clue what I was talking about. Reed's site attracts more consumers to the V than it discourages, they should be paying him a monthly royalty in the high five-figure range! Copyrights should be enforced when they protect the maker/author, in this instance I only see a selfish and covert motive.

[G--]

Thanks for all your assistance Reed. We appreciate your help, and it is very unfortunate regarding the legal issues in today's world that documents that are published to assist owners, cannot be used by owners unless, provided by the proper channels.
I wonder if Honda lawyers search the web looking for Honda proprietary material to ensure their TSBs and other material don't get in the hands of Honda enthusiasts....oh wait, could it possibly be that maybe they prefer this, as it may make thier cars more popular with one of their target markets?!? (Used or New?)
All I will say is that I was an avid reader of this site prior to purchasing my V, learned about the achillies heal(s) of these cars, and bought one after gathering as much info as I could...what a concept.

[CVP33]

I believe this has less to do with copyright infringement and more to do with asset protection. GM is fed up with informed owners demanding TSB repairs and us knowing exactly what to say to a service writer to affect repairs. Nearly every owner/enthusiast on our site has benefitted directly or indirectly from the FAQ's site. Hopefully my monetary and intellectual contributions have helped and will continue helping in some small way. I fear that if GM continues this focus on moving inventory and less on after sale consumer satisfaction their current sales and profit trends will be short lived. Everyday GM makes it harder for me to return as a customer and Daimler Chrysler makes it harder to leave.


2004 CTS-V former owner
2005 CTS-V former owner
2006 300C SRT-8 = 29,500 uneventful, trouble-free, hassle-free, confrontation-free miles and counting.

[ahahnu]

First, thank you Reed for all of your efforst on te forums not to mention ofcourse th FAQ. Thank you too to your little birdie (legal consultation). Every company has internal documents that it doens want customers seeing, mine is no different.I wouldn't want customers reading about defects in merchandise they just bought. The V series is one of the highest marks of the GM name. It is a little disappointing they can't help us more.

[lawfive]

Hmmm, that Challenger is looking better...

Yeah, Putstuff.com. Not that Reed would ever use it. But some anonymous other person might...

[Lord Cadillac]

I do believe these documents are available but they come with a price. I think $20.00 per day.. So the issue is probably the fact that if they're available for free elsewhere, people wouldn't pay to view them at the GM site.

If I'm not mistaken, Reed wants to work WITH GM on this issue. It doesn't have to be over and done with just yet. Give it some time and see what can be worked out. Continue voicing your opinions.. However, I don't think flaunting ideas and ways to make the content available by working around the rules is going to help. I'm sure Reed would agree...

Also. If you have any ideas that Chrysler would not take this same action, go ahead and make their TSBs available for free online and see how long it takes for them to send you a cease and desist notification.

[heavypedal]

Hey Reed, filled out the form on your site and man....this sucks. Agree with all the above comments, so not going to rewrite what I filled out in the form.

Thanks for all the work you do for us and putting up with this krap....we all appreciate it.

Thanks,

T

[ctsvett]

Sal, as usual, hit the nail on the head...

Reed

[CVP33]

Originally Posted by Lord Cadillac

Also. If you have any ideas that Chrysler would not take this same action, go ahead and make their TSBs available for free online and see how long it takes for them to send you a cease and desist notification.

300C forums. See "TSB's" sticky.

http://www.300cforums.com/forums/tsb-recall-forum/

[The Tony Show]

Yeah, but that was true here also until a few days ago. Chances are that DCX wouldn't be happy if they saw it, either.

If it ends up needing some money thrown at it, I for one would be willing to contribute. It saves me and my techs a ton of time and aggrivation when I can hand them the document at the time of write-up. It saves diagnostic time, and allows me to get my car back faster and fixed right the first time, both things that any Corporate HQ wants from its Service Deptartments.

[2004ctsv]

Originally Posted by CVP33

300C forums. See "TSB's" sticky.

http://www.300cforums.com/forums/tsb-recall-forum/

What happens when GM buys Chrysler?

[The Tony Show]

God, I hope that doesn't happen. That'd be like almost drowning, and as you struggle back to the surface, grabbing an anchor.