CadillacFAQ.com IMPORTANT thread

[V-Love]

GM should wake up. They should definitely be paying Reed. So should I now that I think about it. I will address that situation real soon.
I hope GM lurkers read all this and reconsider working WITH you. The FAQ and this forum are very good tools for them to use. Someone over there is not too smart.

[Adam]

That's ****ing Gay! I can't believe... wait... GM ... nevermind. What a bunch of morons. Please... tell me more about these AMG's.

[ctsvett]

guys,
I appreciate everyone's comments. VERY much.

My intention in posting the story behind this was not to get everyone hating GM (we all make mistakes). I only want to bring awareness to this so that GM will offer me a avenue to license this information (hopefully free or very cheap) so I can keep in on the FAQ for all of you.

So, if the FAQ helped you in some way, your comments are appreciated as well since that is the more positive way of going about this.

I personally know that I would not know NEARLY as much as I know about this car without the TSBs and the other items. My dealer certainly doesnt know and cant tell anyone about this stuff because they are not knowledgable enough. Thats where the FAQ comes in to fill that void. The FAQ is a valuable resource for all with no bias and more competance than most dealers (lindsay cadillac excluded).

THANK YOU TO ALL.

Reed

[NoSlackCadillac]

Posted my comments on the FAQ.

One look at the new CTS and it is clear that GM took their design changes from the posts on this forum.

Hopefully they wise up and make the information flow a two way street.

[austin]

Fuc^&* GM!! The only TSB they should be worrying about, is having one for the 2004-2005 Differential, and Halfshafts that they felt needed to be upgraded on 2006+ models.



GM

[chazman]

That's very disappointing, that GM would want to keep this very valuable information away from the actual owners.

[VelieVer ttt]

Can you e-mail us the documents???

[heavymetals]

You won't find a site like the FAQ's for the other brands.

[rblimas]

sorry to hear but gm can be a pain in the ass some times.

[enyo]

"everyone at GM is obsessed with quality" that's the new tag line. Might as well get rid of anything negative....

[yourgmsolutions]

well, they've been all over my ass too for last 2 years, and I still don't get it, what's their problem? You did not sell their info, just trying to help people. shame on them,

[kgoch]

Reed, you are doing a GREAT job. I have used and appreciated the web site very much. I have attempted to support GM and American made products, but if this is the way they treat there customers, then hello Foriegn. Again Reed you are much appreciated !!!

[commander112]

I'm sorry to read that they are making you take the info down. I was nice to have a library to point us all in the right direction when an issue occurs. That said, I cannot blame GM or any of the other manufacturers for requesting that their copywrited, internal documents are not posted in public. Please realize that often consumers that do not even have an issue that is in a TSB come running into a dealer saying that they have an issue and demand that the offending part be replaced. This can be very costly.
By the way, DCX also has a tendency to avoid doing TSB work until it becomes a real issue. I am friends with an ex zone manager for them. I also know that Mazda is not pleased about the listing of this sort of info and may have followed this same course of action by now. So stop American bashing.
As for the future here, certainly the TSB numbers are known and the basic content of the TSB is also known. What is wrong with simply placing a list of numbers and issues in a database? It will avoid any legal issue and is simply protected first ammendment freedom of speech (press) at that point. Or at the very minimum when a poster asks a question, the response can include all of the stuff to point the dealer in the correct direction to fix the problem.
As I posted in another thread, my car is in getting a new transmission right now because of the 6th gear issue. The car clearly had an issue and the tech drove it and confirmed that he heard and felt it also. I handed him a copy of the TSB and he said that it was the first he had heard of it and the first time he had encountered it. Too bed that this time saving option with no longer be available to us.

Mark

[RunningOnEMT]

I am just as upset as everyone else that this great resource is no longer as readily available with just a click. BUT, at the same time, i understand where GM is coming from, it is afterall their material, they are a corporation that is driven by profit and this intellectual property helps drive that engine, so while i am leaving a comment on the FAQ that reflects my opinion that this is all petty nonsense and they have alienated a large portion of their purchasing public, if not a large portion a very vocal minority. I can't justify blabbing on here how their completely legal actions to prevent THEIR property from falling into the "wrong" hands has soured me on GM in general.

Most of these documents will still be just a click away, but from different sources.

[nyyankeehater]

Originally Posted by wildwhl

Reed -

Your site has been far more valuable to me than anything GM, Cadillac, or their service/sales departments have offered me.

Their actions make my next vehicle purchase that much easier. Cross every GM product off the list. Hell, I already skipped the current Z06 buying a go-kart instead.

What a shame

WW

Well put WW! I have found the information there quite useful. Just shows how out of touch executives of these corporations are to modern day communication tools. They could have gone the opposite way and supported the site which would have created loyalty rather than disdain for the stupidity of their logic. I too will re-think my next purchase.

Keep the faith Reed!! We all love ya!

One more thought... isn't information such as this legally supposed to be available to us through some public disclosure law? Not like Reed hasn't tried this, but I thought by law they had to disclose this type of information.