How pissed should I be?
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2004-2007 Cadillac CTS-V General Discussion Discussion, How pissed should I be? in Cadillac CTS-V Series Forum - 2004 - 2007; I had $5,136 of PDR hail damage repair done to my 2004 and it came back looking great. However, I ...
  1. #1
    WarrenMRogers is offline Cadillac Owners Fanatic
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    How pissed should I be?

    I had $5,136 of PDR hail damage repair done to my 2004 and it came back looking great. However, I noticed my car wasn't at the shop over the weekend and when I got it back the passenger seat was kicked all the way back. My sunroof is broken and then I saw this:

    ForumRunner_20120827_201737.png

    I've never had it over .86 and I had reset it since then. It was in the .60s when I dropped it off.

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    M5eater's Avatar
    M5eater is offline Cadillac Owners Connoisseur
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    Re: How pissed should I be?

    realistically, being an angry ******* doesn't get you too far.

    Present your findings calmly to the location. One of two things will happen;

    the person will dismiss the claim, in which case make sure nothing is actually broken and move on/ notify your insurance carrier that they've done this. (don't just tell the adjuster, make sure whoever selects these shops knows)

    the person will investigate the claim and look to mileage records/ if valid I would expect reasonable compensation. Reasonable is $100-250 of product and or monetary reimbursement.

    It sucks, but are you more upset that the car was used and possibly abused or upset that someone else was using the car?

    Because these car's were designed to be abused. Take a step back, a deep breath and make sure you understand what you're about to blow up over.

  4. #3
    WarrenMRogers is offline Cadillac Owners Fanatic
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    Ah yes I certainly wouldn't allow my anger to surface in my dealings but I must fume behind the curtains. I am so frustrated. I don't know how I can prove this if it comes down to it but I am going to inform the manager and let him do whatever he wants. Apparently the shop has an outsourced PDR guy who works in his dad's garage... Information that should have been brought to my attention YESTERDAY!! I'm mostly afraid for my tires and whatever damage they Mau have caused to my drivetrain. I can't imagine they got these results without breaking the tires loose a few times.

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    M5eater's Avatar
    M5eater is offline Cadillac Owners Connoisseur
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    Re: How pissed should I be?

    the reality of a collision shop is that there is no personalized care. You're a number. Even my 70K brand new V2 didn't get enough attention for them to not over-spray the shit out of it.

    sucks yes, but next time set your expectations low or make them clear upfront. Asking questions is your best defense. Even after that, sometimes you just have to put up with some BS or fork over some extra cash for someone reliable.

  6. #5
    FuzzyLogic is offline Banned
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    Re: How pissed should I be?

    Quote Originally Posted by WarrenMRogers View Post
    I had $5,136 of PDR hail damage repair done to my 2004 and it came back looking great. However, I noticed my car wasn't at the shop over the weekend and when I got it back the passenger seat was kicked all the way back. My sunroof is broken and then I saw this:

    Attachment 96653

    I've never had it over .86 and I had reset it since then. It was in the .60s when I dropped it off.
    I'd be pretty pissed. Check the seats with a blacklight. That said, 0.89 G's is nothing. I do 1.00+ in normal driving, it's not hurting the car at all. That doesn't mean you shouldn't be pissed about someone driving around in it.

  7. #6
    NCOGNITO's Avatar
    NCOGNITO is offline Cadillac Owners Fanatic
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    Re: How pissed should I be?

    Sorry for the dumb question, but errm, so how does the G force meter work? It can be reset?

  8. #7
    WarrenMRogers is offline Cadillac Owners Fanatic
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    I took it to Leflers which i chose based on reviews and their award winning past. The staff there was seemingly quite mature and exceedingly accommodating. The manager even came out and complimented my car. Maybe it was him! Yes I've learned already that you can't trust anyone but it still burns me up when something like this happens.

  9. #8
    WarrenMRogers is offline Cadillac Owners Fanatic
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    Quote Originally Posted by NCOGNITO
    Sorry for the dumb question, but errm, so how does the G force meter work? It can be reset?
    Yea you hols down the bottom of the button that cycles through that display. It gives you a real-time readout and also records your highest loads.

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    OmegaSupreme is offline Cadillac Owners Member
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    Re: How pissed should I be?

    Quote Originally Posted by FuzzyLogic View Post
    I'd be pretty pissed. Check the seats with a blacklight. That said, 0.89 G's is nothing. I do 1.00+ in normal driving, it's not hurting the car at all. That doesn't mean you shouldn't be pissed about someone driving around in it.
    I'd be pretty upset, too, but Fuzzy's right: I've hit .92 before totally on accident.
    I'm much more concerned about the sunroof. How is it broken? Just doesn't respond to you changing the dial, or is something physically broke off?

  11. #10
    WarrenMRogers is offline Cadillac Owners Fanatic
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    The plastic bit that pops up when.it is open is secured down with a metal hook in the bed of.the sunroofs cradle. The metal hook is snapped about a half inch down. I noticed because the roof wouldn't close because it caught on that. I don't know what the hell they must have done to break that...

  12. #11
    FuzzyLogic is offline Banned
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    Re: How pissed should I be?

    Quote Originally Posted by WarrenMRogers View Post
    The plastic bit that pops up when.it is open is secured down with a metal hook in the bed of.the sunroofs cradle. The metal hook is snapped about a half inch down. I noticed because the roof wouldn't close because it caught on that. I don't know what the hell they must have done to break that...
    Someone's head. That, or if you want to get really mad, someone might've been hanging out the sunroof. Might want to look for fingernail scratches on the roof.

  13. #12
    Andringa is offline Cadillac Owners Enthusiast
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    Re: How pissed should I be?

    Did you get a mileage reading when you dropped it off? How long did they have the car? Mileage makes all the difference to me. If he drove it hard to his shop to do the work, I'd care less than if he was out joy riding in it for 2 weeks.

    Those G readings would be about my normal drive home from work.

    Edit: Another thought on the sunroof. If you had $5k of PDR done I'm sure he had the headliner out to get to the roof, I could see them messing it up accidentally while working on it.

  14. #13
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    Re: How pissed should I be?

    I'd feel very upset over the situation. Sure the car can take it but it's the principle of the matter and certainly poor business ethics if nothing else. Who knows what the guy did to it, how many times he was on the limiter, how many times he launched it or abused the trans...It just goes on and on. I would start by having a conversation with the facility owner or GM and take it from there based on what they do.

    Peter

  15. #14
    jtcu is offline Cadillac Owners Member
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    Re: How pissed should I be?

    I can understand if you baby your car a lot, but I would get over it quickly since I drive my car like it is still in track school... best of luck on this though it always sucks when someone abuses your trust!

  16. #15
    WarrenMRogers is offline Cadillac Owners Fanatic
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    Re: How pissed should I be?

    Quote Originally Posted by Andringa View Post
    Did you get a mileage reading when you dropped it off? How long did they have the car? Mileage makes all the difference to me. If he drove it hard to his shop to do the work, I'd care less than if he was out joy riding in it for 2 weeks.

    Those G readings would be about my normal drive home from work.

    Edit: Another thought on the sunroof. If you had $5k of PDR done I'm sure he had the headliner out to get to the roof, I could see them messing it up accidentally while working on it.
    Yes, they only put 4 miles on it but the shop they were taking it to for the PDR was ~ 3/8 mi away so that's way more than was necessary. They only had it Friday at 1600 until Monday at 0900. I'm trying to get a moment at work to call them but it just isn't happening. My greatest concern is for my original 2004 differential. I mean, I putter around in this thing 90% of the time for fear that I may blow that thing out and then some ******* blows all my restraint out of the water. I mean, I've been depriving myself of a lot of joy while I ponder upgrading the diff, and some total stranger goes and makes up for it for me.

    I mean right now my diff is fine and as far as I can tell, it hasn't gotten any worse but I've read the horror stories and I'd hate to shorten the lifespan. I have plenty of 3rd gear fun without stressing out my parts while this guy was probably drifting around a cloverleaf or doing donuts somewhere.

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